We have used Devaney for 14 years and have always been very responsible when a heating problem occurs. technician this week was an example - came within an hour of calling and customer service was great in responding with some documentation we needed. read more

I don't write many Yelp reviews but I have to rate Devaney with 5 stars. Unfortunately, this week I have got to know them very well. On Friday night I came home to smell oil, they sent someone out at 9pm, he was nice, gave me a great explanation about the weeping oil tank (a really old tank) and the next morning we were in touch with the oil tank installation company. He came to my house Monday morning before I went to work since I knew I'd miss Tuesday because of this blizzard. I was feeling hopeful because the costs weren't as bad as I anticipated. Then, this morning - Blizzard 2015, the furnace had stopped. Within 1 1/2 hours of speaking to the Devaney representative, a technician was at my house. He fixed the furnace and carefully checked out all the valves and pressure. During a potentially dangerous day to be in a cold house with no hot water, I had heat on within a few hours and the amazingly capable and knowledgable technician could not have been nicer or more thorough in explaining what he was doing and the problem. Although having heating issues sucks, its a comfort to know that you can get great service even when no one else can leave their home. read more

I don't mind paying a little extra for good service but that is not the case with this company. They are always the highest priced in the area but they don't deserve the premium price they charge. read more

Here is my update. I called yesterday to see where my delivery was, and was transferred to the dispatcher (without notice). He was pretty abrupt saying my oil would be delivered Thursday morning and that he was "sorry for my poor experience". That was it. No oil on Wednesday. Well here it is Thursday morning, 11:40am, and low and behold, still NO oil!!! I did call first thing this morning and was told it was on the truck and that didn't necessarily mean it would be delivered by morning (despite the exact opposite statement of the "dispatcher"). I am totally infuriated at this point, and they don't give a damn. NEVER AGAIN WITH THIS COMPANY. read more

Worst customer service ever. Trust me, use any other fuel company besides them. I rarely write reviews on Yelp - but I'm taking time out of my day to warn others to STAY AWAY. read more

Signed up with them about a year ago, they terminated my contract with no notice for no good reason. I called them at the start of December to request service for my hot water heater and was informed that they did not do service on my equipment. I responded that this was one of the reasons that I did not do more business with them. Next, I called for a oil delivery today (5 days before Christmas) and found out only then that my contract had been terminated, Merry Christmas! No oil, and no way to get it without doing a lot of fast phone work. Stay Away! read more

Upon returning from a winter vacation in Florida on a cold Friday night, I realized that my oil burner was not working. I had neither heat nor hot water. Eventually, with a little banging, the oil burner did turn on. Nevertheless, on Friday night, I called my energy provider Devaney Energy and requested a service call for Saturday. The emergency technician on call set up an appointment for 9:00 A.M. Saturday. The service technician who came to my house found a problem with my oil burner. He fixed the problem by replacing a part that was not covered under my service contract with Devaney Energy. I called Devaney Energy to discuss the charges for parts and labor for this effort. I am very satisfied with Devaney Energy's resolution of my concerns and I would highly recommend them as a full service energy provider. read more

We have used them for years for oil and a/c. They are unorganized, not thorough and do not service a/c on weekends. Useless for a/c.

I was in the market for a new propane company. Called and talked to John Holmes, and was told that everything was going to be fine, that I was to let the propane in the current tank (another company's) get low, and we'd switch out, no problem. I had explained up front my entire situation, including my credit scores, which he said he felt the company would be able to work with. Repeated phone calls, and a week and a half later, and they tell me that I cannot be their customer because of credit. Because of wasting my time, it is most likely that I will be in the cold. I would have appreciated a simple, 'I'm sorry our credit dept. has denied you" so that I could move on and get another company. This shows complete disorganization, and they do not care that I'm going to be cold. Don't even bother with them.. if they did this to me at this juncture, what would they have been like on an on-going basis? The other reviews tell me that this would have been a nightmare.. Do not deal with! read more

We have yet to have a hassle-free experience with them. They've charged us ridiculous fees (e.g. charging for a service call that had to happen because they switched our appointment and forgot to prime the tank when they came to fill) and are consistently rude when speaking on the phone. They consistently charge the top market rate as well. If you have them, SWITCH. If you don't, RUN. read more

We have been using this company for many years. We've never had a problem and never ran out of oil. Recently we needed a new boiler, they came on the day it was scheduled and were very nice. Everything is working just fine now. We highly recommend this company. read more

I have used Devaney for oil delivery and service for years. They have always been nice, professional and helpful. Recently my old boiler finally gave out and we needed it replaced. Devaney took the time to measure the house to make sure they sized it correctly and gave me an estimate the same day. It was a good, fair price and they came out immediately and installed the new one. I was amazed at how they handled everything from installing the new boler to removing the old one. It was a big job but they handled it beautifully. I am so greatful! Thank you Devaney! read more

Horrible experience! I was a long time customer. I had a service contract for a few years. A part that wasn't covered under my service plan broke after hours and I was billed for the part and after hours travel and labor. I thought this was bad business so I cancelled my contract over the phone in September. They just delivered oil on Friday December 2nd without my consent. I spoke with someone Friday afternoon and explained to them that I was using a different oil company. I was then told that they would honor the new oil companies rates. I called back today Tuesday December 4th to get it squared away and was told that they deducted it from my credit card on file and was also told that I was on autopay. Not true, i have always paid with a check. These people are super slimy. I spoke with a manager named Brian who was totally unwilling to work with me. He offered me $20's off if I didn't write a bad review. I told him to choke on his $20's. Please do yourself a favor and not give them your business and if you do, don't give them your credit card. read more

Terrible.... We called them during summer time and they agreed on a cap price and the sales person agreed to send the contract via mail and he never did. We called him multiple times and every time he was convincing and told us that he would send it again. Finally we told him we would come and pick it up and then he said he can't do the cap anymore. I am paying high price for oil now. I do not recommend this company for anyone. They are horrible lie-rs....and they overcharge. read more

After almost 5 years of service I cancelled the service. 1. Having an old boiler I couldn't see the point of having insurance. If something happens, we'll have to replace it. That said I had to pay for the yearly tune up, which I was told takes about couple of hours and I agreed on that. 2. After the tune up was done I was charged for almost 4 hours and the bill was very high. Also, the tune up was done poorly and now the hot water is "sporadic". 3. When I called to complain, the first person I talked to said that we'll be charged for somebody to come and adjust the boiler. I called again and this time I talked to somebody else that said there will be no additional charges for the adjustment and offered some refund to keep us as customers. I agreed on this, but unfortunatelly on the first appountment the service person arrived 90 minutes late, at which point it was dinner time and too late for us. We made another appointment and the second time the technician was little over an hour. Improvement, I guess. At the same tome I didn't see any refund on my credit card and when I called to ask, I was told that I didn't call back to agree on the refund and continuation of the service. It was obvious that the customer service is not a priority to this company. read more

Very expensive relative to others businesses in the area! Check the market before and compare the services, oil prices etc.

Devaney delivers. Each tech, all office people, management, delivery truck drivers, each have a smile everytime I call or see them. I don't have to repeat who I am each time I call, they know. Service is professional and immediate. My problems with euipment are resolved instantly without need for follow up calls because something was not done right. Knowing the heat will be up and running all winter is a pleasure when you are a landlord with rental property. I have needed emergency service many times and Devaney is right there. I know I can count on them. I suggst to any customer that said they left a voicemail and never got a call back that they call Devaney back, waiting for a call back is a silly way to run one's life and surely not a reason to change from a known good vendor to the devil you don't know. Devaney is an excellent oil company and I would be happy to give a reference to anyone thinking about changing oil companies. Betsy 617-524-0055 read more

I absolutely DO NOT RECOMMEND this oil company to anyone! Formerly Arcudi now Devaney. I was a newly divorced single Mom that went through an extremely difficult divorce but I finally got out! My only priority was to my kids and did what I had to do to make ends meet (which even meant going to the food pantry). I heard from a friend about fuel assistance so thought it can't hurt to try to see if we were eligible for help. BEFORE being approved they explained the process to me and told me that I would have to contact an oil company from the list that they sent to me and contact the oil company and explain that I was WAITING to hear about my fuel assistance application. I called Arcudi and explained to them that I knew NOTHING about this process but if I get approved could I use their company and was told yes. Within 24 hours (when I was not home) Arcudi showed up and delivered oil to my home that I DID NOT ORDER!!!!! And left the bill in my front door. I called them to ask why they delivered oil as I DID NOT order it and was told that I had to pay for it. I was so broke and doing anything that I could to pay our bills and take care of my children, why in the world would I ever order a FILL at the high prices that they charged when I knew that we could not afford that and that's why I applied for fuel assistance in the first place. At the time and for many years after I used Celtic out of Bellingham and he had the BEST prices and service!!! Why would I not use him and call a company that charged so much more???? This happened over 3 years ago and I'm STILL dealing with them! I refuse to pay for something that was NOT my fault in the first place. I have contacted anyone that I know to see what I can do about this. I will put ANYTHING that I can on ANY AND EVERY social media website and am contacting the Attorney General and Solve It 7. They are on my credit report and the ONLY NEGATIVE thing that I have on my credit report and refuse to remove it! I ALWAYS PAY MY BILLS EARLY IF NOT ON TIME AND do the very best that I can for my children!!!PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY!!!!!!!!!!!!!!! read more

We have owned our home 22 years, and signed up with Devaney about five years ago after watching our first and only oil supplier fall apart. I would have to rate their service on the high end of the scale. Yesterday's annual furnace inspection was on time, very thorough - as we all would hope, and wrapped up by a complete review of what was inspected, and or repaired. While not very complicated, our heating system has grown into four zones plus hot water source, and its quite a maze of pipes and valves to navigate. I was pleased by the extra step he took to locate a small copper piece that he identified as a problem. While not an immediate leak threat,it could be. He did not have one in his van. So - he took it upon himself - returned to the office and was back in 20 minutes. I appreciate his concern I may have wondered where he went with the furnace almost all put back together, but not done. He was a very dedicated technician intent on giving me the best chance of going another year with no breakdowns. He also left the place as clean as when he got here. I can say the same applies to all service visits whether scheduled or repair call. Most might agree that the best measure of a company in this field is on a customers worst day. I have had two times when we needed them right away for a failed valve, and an electrical issue. Both times of course after business hours. We called the emergency line and safe to say the response and repair times were both greatly appreciated. We have also experienced the same with their air conditioning team who we hired a year later and they have given equally great service over the years. Behind the scenes - the company has always been easy to call, reach someone who can and does answer my request or question. Overall, I have been very satisfied with both service teams and the company. I would certainly recommend them for anyone in need of a new energy provider. read more

I am in the middle of a bad experience with this oil company. I was on "will call" for most of last year then signed up for the automatic delivery for the heating season. When an electronic payment did not clear in a timely manner due to the bank holiday I was left to run out of oil for most of Christmas week including the holiday itself. Fast forward to mid-May this year and I was horrified to come home from work to find that oil had been delivered to me for the upcoming summer months although I have been in the process of planning to convert to gas with their company! I find it both ironic and frustrating that I have spent the entire summer dealing with the unwanted oil delivery! I have had nothing but a run around concerning the unwanted oil delivery.Automatic delivery should only apply to the heating season but not on their calendar! I think they will do anything they can to increase the bottom line and all of their customer service is insincere at best. There seems to be little or no internal communication as the install department does not link up with the service department or the sales department. I am completely frustrated with their business practices. I could not recommend this energy company at all. read more