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Detox 360

5.0 (1 review)
Open • Open 24 hours

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Response time

10 minutes

Response rate

95%

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Services - Detox 360

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

4 More Services

Deep cleaning

Maid services

Move-in or move-out cleaning

Regular home cleaning

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1 year ago

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Trust Office Cleaning - House Cleaning Deal for Boca Raton Area

Trust Office Cleaning

(9 reviews)

Well, I purchased a living social voucher to try these folks out, as I was looking for a service…read more After months of not being able to schedule anything with them as they wouldn't return any of my calls - AND I hadn't even mentioned that I had a voucher - to them I was just a potential new customer, which is what I was - they finally called me after I called and complained to Living Social. I scheduled for them to be here today (the first time they could get here - not a convenient time, but whatever. They didn't advertise that they don't come to Arlington but on a couple of days during the week and not on the weekend, so I took what I could get). They reported that they would be here from 9 to 11 am this morning. At 9:30, they still were not here and so I called to see where they were. I spoke with Luciana, who first informed me that I was told that they would be here some time between 9 and 11. Okay - perhaps I had misunderstood the woman with whom I had spoken. But THEN she told me that they were probably going to be late. I said that wouldn't be possible, as I had to get to work - and that if they were going to be late, some sort of notice would have been a very good thing. She then became very belligerent with me and asked what I wanted her to do. I said that I wanted to get here no later than 11. She said she'd have to call her people and then call me back. She did do that, and they did come by 11. Great. Not friendly or even remotely nice, but they had arrived. I had to leave, but my other half came home so that someone was at the house. I left him with a tip for them, but given the experience getting them there I told him to use his judgment as to whether he gave the $20 to them (I had purchased the 3 hours of cleaning, so I thought that was a reasonable tip based on the hours). So... I got home from work and here's what I found: 1. I was told when I scheduled the appointment that I needed to provide my own cleaning supplies. So I left everything out (both upstairs and downstairs), but they brought their own and used what have to be the worst smelling cleaning supplies I have ever encountered. My house stinks - all over - it's disgusting. 2. The house is not clean! Sure, they vacuumed a few rooms (not the front entry stairway, not the kitchen, and not the back area/bathroom) and cleaned the bathrooms, but in addition to all of the areas that weren't vacuumed, things weren't dusted, and the floors weren't washed. 3. My other half informed me that they did not stay for the time I paid for (3 hours, which was to be 2 people at 1.5 hours each). They were gone in an hour, so that's only 2 hours - not what I paid for. Needless to say, they were not given the tip I left for them. I don't know how to explain the amazingly poor customer service, but I needless to say, I won't be a regular customer. If companies use voucher systems to gain new customers, they should have a plan in place as to how to handle them. First impressions - bad ones especially - are hard to overcome. A first, second AND third impressions? Oh my... Trust Cleaning Services should consider changing its name.

I bought a groupon for this company because it said they serviced within 20 miles of zip code…read more01760, I am exactly 20 miles from the zip code. When I called to make my appointment they said I was wrong and it was only 15 miles, I told them I was literally looking at the groupon and it said 20. They told me they would have to call me back. I got a call the next morning and was told they did not come to Boston but that they would speak to the manager and get back to me. 2 days later and no call back. I called and left a message and never heard back. 2 more days go by and I finally called groupon for a refund. I explained that they would not honor it even though I was 20 miles from the stated zip code, they said they would look into it, and gave me a credit for the amount I had spent on the groupon. Even if I was within in their service zone I would never want to work with them. They don't even bother to return a phone call.

Detox 360 - homecleaning - Updated May 2026

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