Well, I purchased a living social voucher to try these folks out, as I was looking for a service. After months of not being able to schedule anything with them as they wouldn't return any of my calls - AND I hadn't even mentioned that I had a voucher - to them I was just a potential new customer, which is what I was - they finally called me after I called and complained to Living Social. I scheduled for them to be here today (the first time they could get here - not a convenient time, but whatever. They didn't advertise that they don't come to Arlington but on a couple of days during the week and not on the weekend, so I took what I could get). They reported that they would be here from 9 to 11 am this morning. At 9:30, they still were not here and so I called to see where they were. I spoke with Luciana, who first informed me that I was told that they would be here some time between 9 and 11. Okay - perhaps I had misunderstood the woman with whom I had spoken. But THEN she told me that they were probably going to be late. I said that wouldn't be possible, as I had to get to work - and that if they were going to be late, some sort of notice would have been a very good thing. She then became very belligerent with me and asked what I wanted her to do. I said that I wanted to get here no later than 11. She said she'd have to call her people and then call me back. She did do that, and they did come by 11. Great. Not friendly or even remotely nice, but they had arrived. I had to leave, but my other half came home so that someone was at the house. I left him with a tip for them, but given the experience getting them there I told him to use his judgment as to whether he gave the $20 to them (I had purchased the 3 hours of cleaning, so I thought that was a reasonable tip based on the hours). So... I got home from work and here's what I found: 1. I was told when I scheduled the appointment that I needed to provide my own cleaning supplies. So I left everything out (both upstairs and downstairs), but they brought their own and used what have to be the worst smelling cleaning supplies I have ever encountered. My house stinks - all over - it's disgusting. 2. The house is not clean! Sure, they vacuumed a few rooms (not the front entry stairway, not the kitchen, and not the back area/bathroom) and cleaned the bathrooms, but in addition to all of the areas that weren't vacuumed, things weren't dusted, and the floors weren't washed. 3. My other half informed me that they did not stay for the time I paid for (3 hours, which was to be 2 people at 1.5 hours each). They were gone in an hour, so that's only 2 hours - not what I paid for. Needless to say, they were not given the tip I left for them. I don't know how to explain the amazingly poor customer service, but I needless to say, I won't be a regular customer. If companies use voucher systems to gain new customers, they should have a plan in place as to how to handle them. First impressions - bad ones especially - are hard to overcome. A first, second AND third impressions? Oh my... Trust Cleaning Services should consider changing its name. read more

I bought a groupon for this company because it said they serviced within 20 miles of zip code 01760, I am exactly 20 miles from the zip code. When I called to make my appointment they said I was wrong and it was only 15 miles, I told them I was literally looking at the groupon and it said 20. They told me they would have to call me back. I got a call the next morning and was told they did not come to Boston but that they would speak to the manager and get back to me. 2 days later and no call back. I called and left a message and never heard back. 2 more days go by and I finally called groupon for a refund. I explained that they would not honor it even though I was 20 miles from the stated zip code, they said they would look into it, and gave me a credit for the amount I had spent on the groupon. Even if I was within in their service zone I would never want to work with them. They don't even bother to return a phone call. read more

They wouldn't honor their Groupon b/c they changed their service area. Groupon won't refined my money because they are claiming I didn't read the fine print. I think I would check to see if my apartment was in the coverage area first before purchasing. I checked and my apartment WAS in the service area. Now they won't cover it. Please save your self the disappointment. read more

WORST. SERVICE. EVER. If it was possible to give NO stars, I would and even then that would be too much. And I never even got them to come to my house! I had horrible service just trying to MAKE AN APPOINTMENT. I bought a Groupon for these people back in February 2012. Before I bought it, I called them and made sure they cleaned my part of town (I live in Southie near downtown and Back Bay). I was assured that I was in their territory. I made an appointment for them to clean in September. They never showed up. No call, no anything. When *I* called *THEM* I got a sort of, "Oh, well, let's reschedule..." no apology...the person (Luciana, I think her name is, and I think she's the owner?) had an attitude like it was MY fault they never bothered to show up. So I'm feeling a little burned, and I'm thinking of complaining to Groupon, but I finally decide to give them another chance, so I make another appointment for them to come clean my 1-bedroom apartment on President's Day. I should have known an appointment on a holiday was too good to be true. The appointment window for them to arrive was originally between 2 and 3:30, but we were awakened by a call around 10:30 - it was this Luciana woman, asking if they could come between noon and 1pm. Needless to say, we weren't really ready for them to come that early, but we said that they could come at 1. Lucia asked me (again) if we had parking, and I assured her we do and gave her instructions on how to get a parking pass from our building concierge. At 1:10pm (I have the screenshot to prove it) I got a TEXT from their number which said: "Can you send me your address to confirm." I responded with my address - again - including several nearby (within a block) landmarks, including a T station. No response. And no one showed up, either. At 1:43 (again, I have the screenshot) I texted them again asking where they were. About 10 minutes after that, I got this text: "Your place is hard to park. The women were given tickets to everybody. Sorry but girls already left. They try call you but you didn't answer." No one phoned me. I had my phone right in front of me. I responded (by text, again) and told her that. The response? "They called with a different Number. This number here is the office number." Yeah. No one called me. Period. From any number. Which I told her. Then I checked with our building concierge. NO ONE had tried to park in our driveway and gotten a ticket. NO ONE had come for our unit. Two other units had had visitors and been given parking passes, but NO ONE had come for our unit. I called Luciana back and asked her where the cleaning people were. She told me that they weren't coming back because they couldn't park. I told her they absolutely could. She told me the story about them getting tickets. I told her that they had not even BEEN TO OUR BUILDING because not only had no one been so much as threatened with getting a ticket, but no one had tried to park there. Then she told me our building was "too hard to find." Okay, so which is it? You can't park in our guest parking area, or you can't even FIND the guest parking area? I told her that if her employees told her they couldn't park here, they were lying to her. She got VERY indignant and said that her employees were honest and did NOT lie. Well...my concierge is honest, too...and he signed a note stating that no one had come for our unit. After going round and round with Lucia (who apparently does NOT want her company to make any money), she told me to get my money back from Groupon and HUNG UP ON ME. Before she did, though, I told her I was going to tell the world how horrible her so-called customer service is. So here it is. And I didn't even get a successful visit! I can only imagine what kind of a job they'd have done had they managed to actually show up!!! read more

I purchased a groupon for my daugher and after many cancellations (by them) they finally came (late) and did a poor job. when my daugher called to let them know, they told her they do a better job for regular clients! I would think they would want to get new clients also. I guess not. I will never purchase from them again! read more

I would not recommend this service at all. Very poor customer service -rude and nearly impossible to set up an appointment. We purchased a groupon to try out the service but could not get an appointment for months. There were many unreturned phone calls. When we finally got an appointment during an inconvienent 2hr window they never showed. I called to ask if they were held up and the woman rudely claimed that they had already come by and no one here. I was here the whole time! When I called her out, she said she'd get back to me and never did. Ridiculous. read more

How does one give negative reviews? I have posted a review on Better Business Bureau's website as well. The people running this business do not know or understand that they need customers to survive or thrive. And to disregard customers the way it seems like they do, I can't fathom how they are still in business. I think my story is similar to the other reviews here. Made an appointment, they didn't show, called them several times, finally heard back from Luciana 3 hours post the appointment time. She was unapologetic and nonchalant about the fact that a customer believed they had an appointment while she said she had did not know about it at all. I was stern and firm with her, which she categorized as "mean". I pointed out that I was being straight with her and not mean and trying to make her understand that I took the day off because of this imaginary appointment. She initially offered to come the next day (sat) and then a minute or 2 later said it's her policy to not work on Saturdays and a few moments later, retracted her own offer and then said "you're being mean, return your groupon. I am not coming". WOW! I don't know why groupon continues to do business with them, but I have informed them of my experience. Groupon actually refused to refund the money on this non-service groupon, but luckily they let me exchange it for another groupon. I seriously hope BBB looks into this business because I think they are literally scamming customers out of their money. read more

I got a groupon from these guys for the cleaning. They wouldn't honor the groupon and would only come for $250. I paid them $60 for junk removal and they only took a bathtub. Whatever you do, DO NOT use these guys. I have no idea how they are still in business. I would have put zero stars if it was possible. read more

I received a Groupon voucher for cleaning services as a gift when I had my baby. I waited some time before calling so that I could use the cleaning services when I was back at work. When I called to make an appointment, it took several back and forth calls to connect. I always spoke with Luciana. When I mentioned my address, she indicated that they did not service that town, but that she might be able to make something work. The friend who purchased the Groupon insists that the fine print of the Groupon originally included my town. In any case, we scheduled a convenient time for me, which was about a month before the Groupon expired. They called a day or two before saying they wouldn't be able to make it that day, so we rescheduled. We finally agreed on another date, after I was done with work. I rushed home to make sure I was there before the agreed upon time, and I just waited. And waited. And waited. No one arrived. I called Luciana and she said they were running late. Still, no one showed. No one ever showed. No one ever called ME to tell me they were running late or that they weren't able to make it. When I called Luciana back, I got a voice mail and my calls were never returned after that. I'm beyond frustrated that my friends paid good money for a service and that it was never rendered. Do not waste your time with this company. read more