This Car Wash was recommended and it lived up the expectations and beyond. The staff we so…read moreattentive and polite. The service was superb because my car was horrendous since my fur babies ride in it. With all the mess and hair, their teams were so detailed oriented and got every inch of my car, got it looking so nice and clean. This place is a must if you want great prices, customer service, and excellent work.

I Showed up at 0655 and waited in line till about 7:20 and a very polite person took my order (I…read moreforgot to ask his name but it is always the same representative) I ordered the exterior wash SUV option $120+$15 tip = $135. Come early because it gets packed quick. I was the 5th vehicle in line at 0700. The car wash opens at 0730. Plenty of places to sit and wait both outside and inside. There is a cat, a bird and also a small waterfall with fish. Very clean and organized business. They offer some car products and refreshments for sale as well. They did a great job but some smudges on the grill as you can tell from the photo. Overall I always choose Pacific Hand Car Wash but I am looking for a mobile wash person since I feel like the staff is super rushed here. Thanks to the staff for all the patience!!

Wow, this has got to be the nicest car wash I've ever seen. The guy is working the girl working in…read morethe front are the absolute classiest people I've ever seen working in a car wash thanks guys for a terrific car wash. What a tremendous group of people working here.

I am intensely disappointed with my experience here yesterday. The car wash deeply scratched the…read moreglass on my rear window. I didn't notice until after I got home. Also, they did not wash the bird poop off the windshield. It was not scrubbed at all, just rinsed. I guess I'm glad they didn't scratch the windshield, too. I paid about $60 to have permanent damage done, and the car not even cleaned properly. Avoid this place.

The kiosk machine is easy to use, and there's also an attendant nearby if you need help. The whole…read moreexperience was quick and efficient, taking about five minutes from entering the car wash tunnel to reaching the blow drying section. Once the wash is finished, you'll need to make an immediate right turn to enter the parking lot where the vacuum stations are located. All washes come with access to free vacuums, towels, and cleaning sprays. The vacuums were powerful and had no trouble picking up tiny and small debris in the car. If the vacuum stations are full, you'll need to park on the opposite side of the parking stalls and wait for an attendant to guide you to a vacuum station once one becomes available.

Went on $23 Thursday, $7 off the $30 Extreme wash price around 4pm. No wait…read more Staff to help at the pay station and to help you guide your car into the wash. Around 3 bays open in the vacuum area, you have to exit the car wash, go on the main road then go into the drive to the car wash to get to the vacuum area. Have an Hyundai Elantra, the car wash didn't wash the rear window and bumper well, had to hand wash when I got to the vacuum area. Didn't have the disinfectant and window spray at my bay but borrowed the bottles next to my bay. Plenty of clean towels at the bottom of the collection box but they are damp, thankfully they don't smell of mildew. Staff is good about picking up the used microfiber towels and refilling the bottles. Minimal scent on both. You vacuum you own floor mats at the vacuum area. I wish they had a mat cleaning machine like other car washes. You just feed it through a machine at the top and it rolls out the bottom. I want to go on Wednesday and get a buy one and get one free on the Extreme wash. That looks like a good deal. W San Carlos is a busy street, takes a while to enter and leave. Less than a mile from Hwys 87 and 280. I would use the car wash again.

I've been coming here for about two years and this is my first review…read more The equipment is 5 stars: tunnel, machines, and vacuums are excellent. What really makes this place stand out is the staff. Management like Carlos and Oscar have always been great. Today I came close to closing and while I was cleaning my interior, Sandra started wiping down my exterior and windows. With my broken Spanish and her broken English we had a great conversation and made it work. I tried to tip her for the help and she refused, just wanted to help. That kind of service makes a difference. Thank you Sandra!

Definitely don't cheap out and do research on where to go…read more I wanted a basic car wash and just went through at 1pm today, brushes took out my back light (it was hanging on by the wires, I popped it back in as best as I could) and cracked it. I just got this car off FB marketplace Sunday and it didn't come damaged like this .... beware what you pay for ...

Kent did a great job on detailing my car. Found Kent online & received his response very quick…read more After checking another 3, I decided to go with Kent as he will come to our house. Kent arrived on time & he took time working on my car & he patiently explained his opinion on my car's windows tint & ceramic coating conditions from the dealership. I would recommend Kent to anyone that may need auto detailing. Thank you Kent

Noticed some scuffs and scratches on my car in the morning. Kent came out the same day and did…read moresome paint correction on the car. He was straight forward about what can be improved and what can't before starting. Car is looking much better now. Recommending him to friends and family.

I've been coming to Deep Reflections Auto Detail in Los Gatos for years, and it's been great to…read morewatch them grow over time. Alejandro, the owner, is a great guy--genuine, detail-oriented, and fully committed to his craft. They've taken care of all my vehicles--multiple black Teslas (Model S and Model X) and my Range Rover--and the results are always exceptional. Black cars are tough to maintain, but every time I pick them up, the finish is flawless. What really stands out is the level of care they put into every aspect of the business--not just the detailing itself, but the overall experience and consistency in how they deliver their service. You can tell there's pride behind everything they do. Even after moving to Carmel-by-the-Sea, I still make the drive up to Los Gatos because I know I'm getting quality I can trust. That says everything. Highly recommend.

Really pleased with my experience at Deep Reflections. Alejandro, the owner, was friendly and…read moreresponsive throughout the whole process. The work came out flawless -- you can tell he takes real pride in his craft. Not only is pricing competitive, they do a follow-up to ensure the coating has cured correctly. Highly recommend if you're in the Los Gatos area.

Got an exterior wash on my Model Y after a long highway trip. I paid the extra for "extra bugs" and…read morethey did a great job. Much cheaper than full "detailing" service -- and safe for my PPF coating also.

Took my less than 3-week-old Tesla Model S here for its first wash. Got home and found multiple…read morescratches on the rear bumper and around my car doors that weren't there before. Photos attached. This is supposed to be a paint-safe waterless hand wash -- that's literally the selling point. Whatever the technicians did, it caused exactly the kind of damage this service is supposed to prevent. Reached out to the company directly. Was told to email them the photos of damage. I'll update this review based on how they handle it. Until then -- 1 star, and I would not recommend bringing a vehicle you care about to this location.

I love this place! I've been coming here for years, in fact…read moreI have an account. You can't beat the deals! But why is it, that every single time I take my car through the exterior wash, I have to pull over by where Hooters used to be and dry off my back bumper? It's soaking wet, so I know they see it. But yea, every single time....

DO NOT COME HERE. Dishonest and fraudulent practices. Disgusting…read more It's one thing to be upsold on a service, it's another thing to be upsold on something and then NOT receive it. That was my experience at this fraudulent and dishonest excuse of a car wash. $110 dollars for a simple hand wash. Not a wax, just a simple wash with a hand dry. I was promised an interior detail, so it seemed like a steal. I agreed to the hand wash/dry and interior detail. However, because it was a verbally negotiated agreement, and not something printed on their menu, they immediately denied offering the service when my car came around, and I was stuck paying $110 (and a $20 tip) for a simple exterior wash. My floor mats were still covered in dirt. What a joke, what a fraud. Will never return. DO NOT COME HERE.

I have 3 cars subscribed. I loved how convenient for me. It saved me a lot of time. I used to…read morepressure wash or rinseless wash my cars but I cannot wash all every week. With the subscriptions, It makes me feel happy.

Came here to get my car washed and the sales person outside told me there was a membership…read morepromotion--- first month free and could bring in a second car to get washed... for free! I agreed what a great deal! Went inside to work out the logistics and pay and they told me there was no such deal. The cashier woman who looks like an angry Pam from the office gave me a lot of attitude and asked if I wanted that salesperson to come in to clear things up like... yes? They acted like i was being difficult for holding up the line. The sales person just ignored the radio call! Why would I pay for everything up front--if you told me the first month was free? Also, what's the point of lying to customers? I mean, I guess it's to trap them into a membership... but wow! To have a misunderstanding like that and be belittled afterwards... Explains the reviews.

Jackson is the best of the best. He is extremely professional and exceptionally kind. His service…read moregoes above and beyond expectations. He is a mobile auto detailer and he came to our home for the detailing. He brought canopies to protect the cars during the ceramic waxing. His prices were more than fair, I would even encourage that he charge more because the quality of his work was amazing. My 2014 Honda civic has never looked better. He also worked on my husband's Subaru and it's so clean that we're slipping on the all weather mats lol.

I've been using "we care wash" for the past 4-5 years, and Jackson has been outstanding with the…read moreservice every time since then! I recommend his service to anyone willing to have the best customer service and the cleanest car ever! Thank you Jackson.