First of all, I only use yelp to to leave GOOD reviews. So for me to be posting this means I'm trying to save you from wasting your money and energy here.
I wouldn't be surprised if majority of the good reviews here are from people he knows. One 5 star review is from someone who works here. Lol.
So disappointed with this business. Just like you, I got in contact with Francis after seeing stellar reviews on yelp. I said I wanted a mini detail ($69) , which includes both interior and exterior cleaning. Straight to the point. Process was seamless, I booked and came in for an appointment.
I then got to my appointment, Francis scanned my car and recommended an EXTERIOR DETAIL ($249) due to tree saps and bird poop stains. Now, I am FULLY AWARE how dirty my exterior is, and after his trusting his recommendations, I decided to go for the $249. He quoted me for $240 for an exterior detail + interior cleaning. Thanked him for the discount (which, according to him, included wipe down of surfaces, vacuuming etc) I DID THIS BECAUSE I TRUSTED HIM THAT IT WILL BE WORTH IT.
They reached out around 7:30 pm to say it was ready (getting dark at this point). Got to the place, scanned my car, etc. I noticed that the exterior seems decently cleaner, but clean in a way that a gas station car wash would be, etc. It did not seem like a DETAILING QUALITY.
Now, I'll give him that because I know for a fact that my car did have a lot of scratches in the first place. I then open my trunk, only to find out it wasn't touched nor vacuumed at all. I thought they probably just forgot the trunk. He apologized and started working on it. I then get in my car to scan the front and back seat. Before I even get into the crevices, I know for a fact that they did not wipe the surfaces at all. I have trash in the same exact area, random stuff that they should've given me back if they really went to clean it, Anthony and Francis then started working on cleaning the surfaces they "missed" which I think they really did not attempt to clean in the first place. I had dust all over my dash, panel, cup holder, and leather seats. Me and my boyfriend had to stay for an extra 45 mins holding the flashlight for both of them to start cleaning what they really hadn't started.
Not only were they bullshitting us out of telling us how they cleaned my car, we had to waste our time there as I point out ALL the things that they thought they can get away with. Im unsure if they just thought that I won't be checking on my car in detail just because it's late at night (almost 9:30 pm at this point) The exterior detail is 4/10. Interior is 2/10 considering I had to catch them try to get away with not really cleaning my car. I just wasted $240 for a quality work that could've been done for much cheaper, would've saved me money, energy, and gas driving up to their location.
If I knew that this is the kind service i'd be getting, I'd rather spend a lot more elsewhere to actually get my car taken care of as promised. At this point, i'd rather clean my car by myself instead of taking it back to save me the stress. I'm not even striving for them to reach a high expectation, I just wanted honesty and for my car to simply get cleaned after they sell me into paying $240 instead of $69. They did not even give me half of the description of what an exterior detail includes online.
There's a difference between "missing" some spots and bs. Appreciate the fact that you cleaned up the spots I mentioned/ caught (as I feel like you should cuz that's what im going in there for in the first place) . But please don't treat your customers like they're blind and clueless. I drive my car every single day, I know how it looks like.
Had such high hopes for this place. Happy for those who claim to have had a good experience here, but I want to make my experience known.
People from detail oriented, I trusted you guys. If you can claim to say you're happy and satisfied with the service you provided me, then I'll take it if you can tell me that face to face. Otherwise, I owe it to everyone to share this experience- and I'm pretty sure you guys know it too. This experience was straight messed up. read more