In preparation for a move, I did my due diligence and started early looking for quotes from VA to NJ. I spoke with Brandon at the beginning of June and after going through my entire apartment he quoted me a really good price and so I put down the deposit on June 10th. I was promoted and the move to NJ was finalized for July 25th, but later changed to July 31. Originally I didn't have an actual address, but informed Brandon that it would be near Summit NJ. Let me add, that before I gave the deposit, Brandon contacted me literally 4 times in a matter of a few hours to book me because he apparently was eager to do business with me.
However, after today's experience, that doesn't seem the case.
Literally, I have at least 20-25 communications with him via phone and email and any time I had additional info, his response was "no worries Mr Coleman, we'll take care of it."
Well today the movers show up and walk us through the "estimate" and stated that Brandon logged it as a "local" move, even though it was over 200 miles, and that the job would cost at least $600-1000 more than quoted. However, I have the original quote which states it's a long distance move, even though the quote that was brought to me said local.
After several attempts to reach Brandon, Tony, the actual mover, finally spoke with him. Since Brandon had not responded, Tony gave me his cell number, so I called.
Brandon answered very irately and stated, "Mr Coleman, you can take it or leave it. You can call my boss and speak to him about it. I'm not going to argue with you. It is what it is. I said, "This can't be the same Brandon I've spoke with all this time," and he told me to have Tony, the mover, call his supervisor, the name was Gavin or something of that sort. I asked him if he could call and he said no, so I asked him for the number and he gave it to me and hung up. Of course, the manager NEVER answered my call, returned my call, or obviously gave me a quote of any kind.
After calculating the distance from the truck to my apartment, Tony the mover, told me to give him 5 minutes to call the manager and stepped outside to "call."
About 5 minutes pass and I walk outside and they're gone; like completely gone, didn't call to tell me anything; no truck, no Tony or his other two workers. I call Tony back and he said he spoke with the sales manager and he told them not to do the job. When I asked him how much he quoted, he stated the manager didn't have a quote. When I asked him again, he said the manager quoted another $1000 and based on our conversation he made the decision that we weren't going to pay that and left without prior notice.
Of course I call Brandon AGAIN and he rushes me off the phone, says my refund will take three days, and hung up on me: tried the sales manager again and to no avail.
Literally stuck in an apartment right now with a packed house and no movers on the day I'm supposed to be out and the day I'm suppose to sign my lease...
Irate is an understatement!!!
I can't give a 0 out of 5 for this, but it's a 0 all the way around and will continue to express my discontent via social media until someone from their corporate facility calls me.
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