Unfortunately, I did not have a good experience with this business, particularly when it came to…read morecommunication, punctuality, and customer service.
I originally booked my first appointment and, without my authorization, my appointment was rescheduled. I kindly asked if it could be moved, and she accommodated me. I normally would not have continued booking with someone after an experience like that because punctuality and customer service are very important to me. However, she was offering a deal, and since I was preparing for my wedding, I decided to purchase three additional visits.
Unfortunately, the same issues continued. My appointments were repeatedly rescheduled, and there were also occasions when she was late. Since I work during the day, my appointments were in the afternoon, and I often felt rushed, as though she was trying to get out as quickly as possible rather than providing a relaxing experience.
I was also given a gift card for her services, which I decided to use for my final facial before my wedding. The work itself was not necessarily bad, but I did not feel that it was her best work or that the overall experience was worth what I had paid.
I also booked an appointment for my fiancé because I decided to use the gift card toward a facial for him. He had never had a facial before, so I expected the process to be explained to him and for him to be guided through what to expect. Unfortunately, that did not happen. He left feeling more stressed and anxious than when he arrived. He also did not receive all of the services that had been paid for. For example, when it came time for the neck massage, he was told, "You didn't take off your shirt, so I can't give you the neck massage." As a first-time client, I don't think it is reasonable to expect someone to know what they are supposed to remove or how to prepare without being told.
The final experience was unfortunately the most disappointing. I had a facial scheduled for the week before my wedding, and at 2:00 PM on the day of my appointment, I received a text saying that something had come up and that she needed to cancel and reschedule my 4:30 PM appointment. At that point, I decided I had enough. I canceled the appointment and did not even ask for my deposit back.
I want to be clear that I am not saying she provides terrible services or that every client will have the same experience. However, for me, the repeated scheduling changes, lateness, lack of communication, and overall customer service made this a very frustrating experience. Especially when I was preparing for my wedding, I needed someone I could rely on and feel comfortable with.
Unfortunately, I would not return or recommend the service based on my personal experience.
