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Services - Deskret I T

Device support or repair

Mobile phone support

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9 years ago

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ITB Phone Fix

ITB Phone Fix

(5 reviews)

$

Horrible service. Manager at this place does not care about his customers. I learned quickly that…read moreyou get what you pay for and I will never come here again. The manager told me they buy cheaper after market screens and if there is an issue it's my problem and they will not fix or replace without charging me again. Anybody that goes here needs to be careful because if you have an issue with the work they did they will charge you or not give your money back and tell you to go to the apple store. I wish I would have done that! It might have cost more but I know it would have been done correctly. The manager there apparently doesn't report to anybody and acts as though they are above decent customer service and reproach. People in Deptford beware and give your business to somebody that actually cares.

Honestly, if I could rate this place zero stars I would!…read more Came in to have my phone's screen repaired, as it it was cracked pretty badly. They quickly replaced it, and I even had them put a tempered glass screen protector (10$ additional dollars) onto the phone as well, hoping it would ensure it's safety further. Within less than 24 hours later, I am in the middle of putting a new phone case on my phone and the screen cracks. While putting on a phone case - IT CRACKS. So I call the number from the bottom of my receipt, and I get the run around about how they would need me to come in to "assess the damage", ect before she could tell me what they could do for me. Now mind you Deptford is 30 minutes away from my house, making it an hour trip there and back. So when I bring my phone in, the supposed "technician" working the counter looks at my phone and tells me he can replace my screen for 75$ DOLLARS. After I had already spent over a 100$ previously! How is that in any way shape or form good customer service?! Clearly, had you replaced the screen properly, and it was of good quality (being over 100$ I would expect it to be durable) then it would not crack from having a case put on the phone! This "technician" then proceeded to tell me how, they did not cover physical damage which makes ZERO sense, considering they are a phone repair kiosk that repairs damaged screens AKA PHYSICAL DAMAGE. No real answers, wouldn't help me out in any way, but instead refused to do anything but charge me 75$ for a second replacement. Despicable. Don't waste your money on this kiosk, they'll fix your phone sure but it'll break the next DAY!!! Total rip offs!!!! CROOKS!

Deskret I T - mobilephonerepair - Updated May 2026

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