When is Elder-Beerman not like Elder-Beerman? When it's like Bon-Ton…read more Seriously, though, I'm not sure what happened here. I've shopped (and worked from 1978-1980 at) Elder-Beerman and I've shopped at The Bon-Ton (I lived in Philadelphia for 8 years) and this store is like neither. I've tried to shop at the store and even with a $10 off coupon and $10 items on which I could use it, I didn't get anything. That's crazy, right? It's as though the merchandise they have is often not good enough to give away. Those who remember Beerman's in Dayton would tell you how cheap the store was--not how inexpensive it was. The Home Store (Elder's), was upscale. They combined to create a good brand with some budget stores, including the one in the basement of the Courthouse Plaza store. Somewhere along the line, Federated Dept. Stores (Rike's, Shillitos, Lazarus, Burdines, Macy's), decided to push harder. Elder-Beerman bought Mabley & Carew in Cincinnati. This helped their reach but didn't help their sales. When I visited in 2005, they'd been consumed by The Bon-Ton, a slightly discount retailer out of York, Pennsylvania. What I've seen recently is that the name is changing to Carsons for whatever reason. In any case, the store is odd now. Sure, the cosmetics are in the same place. They still have many clothes in stock, but most of the ancillary departments seem minimized. Everything is still rather expensive, more than I'd expect from The Bon-Ton and I haven't seen much to interest me. I have to admit that I bought a Sharp Blu-Ray player just after Christmas 2010, which was about half the retail price and I bought a pair of Cuisinart shears/scissors (Sheartoku) in 2008. That's it. However, if I go into a Macy's store, I can find half a dozen things rather quickly. I hope Elder-Beerman/The Bon-Ton get their act together.

I used to come here quite a bit when I was a kid to get school clothes, back when there was a…read morerestaurant and a hair salon inside. These days, I'm shocked that it's still open. There's hardly a car in the parking lot, and the customer service is next to horrible. You can never find anyone at a cash register. The last times I've been in there, I've left without buying a thing. Once because I didn't have time to try to hunt down an elusive Elder-Beerman employee, and the other time because I came in for a pair of tights and all they had were a few pairs of pantyhose and some sweater leggings. The Estee Lauder counter did do a nice job on my makeup for my wedding, although like most makeup counters, they were kind of pushy about selling products that I didn't need or want.

FINALLY! I have…read morebeen waiting for Richmond to get a cute boutique, and the day is finally here. Luxe Lizzies is a fabulous little store located along the downtown strip in Richmond. I fell in love right when I walked through the door. Beautiful and stylish clothes/accessories were neatly hung across the walls. I was in awe looking at all of the high quality tops and trendy jewelry. They even sell shoes, handbags, hats, etc. Luxe Lizzies has new shipments that arrive weekly to keep their merchandise stocked with the trendiest styles. And the best part: It is SO affordable! Nothing is overpriced, and you are paying for good quality! No worries if you can't make a trip to Richmond soon. They sell their clothes online, too! They are able to ship to any doorstep across the world. Can't wait to do more shopping here soon!

From the owner: Unique curated selection of high quality, beautiful boutique clothing, accessories, and gifts. read more

While waiting in line, I was witness to an older lady being very agressive and hostile to another…read moreyounger, maybe new coworker about grabbing the wrong printer. The girl was obviously struggling and instead of teaching her the older lady raised her voice and told her she can't use that printer and that it was the wrong one, the girl calmly replied where she got it from and the older lady looked at her for a moment and continued to be agressive and rude stating she had to use her own printer (or something along those lines.) The line was busy enough that the other costumer getting checked out by the young girl told her she was doing a great job and some people should just be nicer to their coworkers and I totally agree. If this is what your employee treats others like in front of costumer I can't imagine what she does when no one's around. Coming from another retail associate I know what being looked down upon feels like just because older people think they have more authority than you and it's sad to see. Hopefully next time you can teach your employees to treat their coworkers with respect and uplift eachother instead of putting eachother down. I didn't see their name tags (the older lady's was flipped around) but I just want to give props to the young girl for handling the situation very maturely even though she looked flustered she did not give a reaction back and continuing to do her job.

Nice clean store, doesn't ever seem to be very busy if you stop by on a week night. Typically…read morepretty friendly staff that do try to help when asked.

Nice discount department store. You may not find exactly what you're looking for but still come…read moreaway with something you didn't realize you had to have. Deeply discounted prices especially where clothing is concerned, so there may just a couple of each item. If you like it and see your size, grab it. I was impressed with the number of visible staff who were helpful. There was only one checkout open but it was a slow time. However when my cashier got involved with getting me a new store card, she spoke into her headset for backup so other customers wouldn't have to wait long. The relief arrived quickly. Nice clean store and good service.

Received dirty looks from all of the employees. Didn't do anything but shop. When I needed help…read moregetting into the perfume cabinet, no one assisted me. Bad service. Bad employees.