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    Design Time

    3.4 (43 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Design Time

    Bathroom remodeling

    Building additions

    Carpet binding

    11 More Services

    Carpet installation

    Carpet removal

    Carpet repair

    Carpet restoration

    Epoxy coating

    Floor installation

    Floor repair

    Floor restoration

    Kitchen remodeling

    Remodeling

    New room addition

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    Recommended Reviews - Design Time

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    Reviews With Photos

    Entry way flooring
    Claire G.

    I will start by saying the quality of this product is nice and the prices are decent. What has left me with a sour taste in my mouth was the customer service from the owner... Ron was our first sales rep he came over and took measurements of our entry way, hallway and bathroom which were the areas we were putting new flooring in. After the install we were confused how we ended up with SIX (almost 7- we used one plank out of the 7th box) extra boxes and two end caps. My installer believes he meant to order a "stair nose" and not the extra room dividers. The sales rep did not return my phone call to clear that up so I'm just assuming and the owner would not return/exchange out the item (see attached photo). I called the owner to voice my frustration as each box of flooring was roughly $80. She was extremely rude to me and pointed out the customer is responsible for extra material. If we ended up with an extra box or two it wouldn't be a big deal but six boxes is unacceptable in my opinion. Long story short she ended up returning the flooring (with a bit of a fight) but she refused to refund the end caps. We paid $100 extra for no reason basically. Had she been a little nicer I wouldn't have posted this review as a 2-star but working with a local small business instead of Home Depot the customer service should have been better. Next time I'll do measurements by myself and order direct from the company. I will not be returning when we decide to remodel our kitchen. If you decide to do business with them I would ask questions about left over materials and do a few different measurements.

    the interior of a furniture store
    Rosa Esmeralda S.

    Came here with my sister for countertops. The sales person was helpful and knowledgeable. They have a nice selection of countertops and much more.

    Beeaaauuutiful kitchen counters and sink/faucet! Thanks, Bob!
    Kerrie F.

    It's shocking to me that Design Time & Tile doesn't have a higher average rating! My husband and I met with multiple contractors to get new kitchen counters, a sink, and a new faucet. When we met with BOB KOLLER at Design Time & Tile we knew that we had found the one! He is so sincere, honest, and attentive. It felt like we were dealing with family. He was patient and responsive with each of our requests. We could not be happier with choosing Bob Koller / Design Time & Tile for our home renovation needs.

    a living room with a stone wall

    Chris did a great job helping us pick out our carpet and pad. They price was very fair and the installers were prompt, professional and efficient. The new carpet has transformed our house. Thanks to Chris and his team.

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    Page 2 of 2

    Ask the Community - Design Time

    Review Highlights - Design Time

    Peter Hurst has been a tremendous help , as one of the sales team there at Design Time and Tile.

    Mentioned in 6 reviews

    Read more highlights

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    Factory Flooring Outlet - More of the master bedroom

    Factory Flooring Outlet

    (28 reviews)

    I have had (3) bad experiences with the guys that they hire to lay the flooring. A young…read moreindependent guy was recommended to prepare the sub floor that needed a 36"X 36" piece of new subfloor at entrance, using plywood, I got a bill over $1000.00. On another order I asked to have new bathroom viny, floor installer tells sales person they're is nothing wrong with the floor Denise, suggested a different idea for laundry rm.?! In fact the Bath lanolin had been water damaged, discolored, bubbling by toilet and when ripped up subfloor a wax ring needed replaced. I still continue to use Factory Flooring until the owner didn't like it when I I complained that installer wouldn't put old cleaned carpet in storage there, Installer saw a rattlesnake hissing earlier when retrieving materials for job there, he reused to put old carpet in covered storage so it was put in back of a truck. . I agreed too. Hers the topper he took left over laminate and key to storage, and Denise sales asked me what I want to do with it? Well since Factory Flooring is well aware I live in LA and Denise would hold key and laminate, That is when I said I don't want this guy installing my flooring on the next install, that was being placed. That is when Factory Flooring told me "lets part ways". Denise returned left over laminate and key at vacant home. Thank you Denise! I have a positive, other the bad opinions from All envoled, Service and instalation appears good!? Betty Yuill 10/02/25

    The installation crew from Factory Flooring outlet was so wonderful. I have a bad knee and…read morecouldn't do a lot, and they helped us so much. We were quoted 7 days to finish the house, and they worked long days and finished it in 5 days

    Custom Hardwood Floors - Repair in progress

    Custom Hardwood Floors

    (3 reviews)

    This guy is legit!! I am renovating a house that was built in the 60s and was delighted to find the…read moreoriginal hardwood floors underneath all the gross carpet we pulled out but they were in pretty rough shape. I was on the fence of just covering them back up but Justin worked some serious magic and restored them, and was even able to replace/repair a section that was missing some planks - I am in LOVE! His prices are more than fair for the work he is doing, and he was able to give me a quick turnaround so we could move in on time. Thank you again Justin! THIS IS YOUR GUY if you need your floors restored or repaired.

    Justin at CHF did a wonderful job on our hardwood floors. Don't look anywhere else, he is the…read moreperson to refinish your floors. I called 7 different flooring contractors, only 3 got back to me and he had the best quote and was able to start right away. Justin called or texted regularly to keep me posted on scheduling and progress. He explained the multi-day process, sanding and curing times so we knew exactly how to plan around the work. He is a try craftsman, recognized our 60 year old wood, matched with a piece we needed replacing, and really cared about preserving the beauty of our floor. Justin also has all his own equipment, didn't rent cheap models from box store. He finished on time and within budget, did an excellent job. I couldn't be happier with the end result. Honest guy doing quality work at a good price, no complaints.

    Design Time - carpeting - Updated May 2026

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