Fantastic boat builders. This was my second tour of American Tug in Laconner, Washington…read more From the greeting to meeting the staff and skilled craftspeople at work, this is an exceptional experience.

These guys give the shady yacht salesperson a bad name. Horrible people selling horrible boats that…read moredo not get maintained properly. They badmouth every customer when they walk out. Zero class establishment. Redefining the term shady salesmen.

I was looking at a boat, learning more info and asking questions. The sales guy was not responding…read more At one point he said he would get back to me that afternoon. A week later and three more inquiries with zero response, so I sent a message that I had an offer to send to the owner. Then zero response again. Did they sell to another person? I asked for them to let me know. No response. No I do not recommend Banana Belt Boats.

I had my trailer swapped from electric drum brakes to electric over hydraulic disc brakes.They did…read morea good job and fast,I love the job they did, the brakes work fantastic. Chuck B.

Took my 4.3 inboard for service after making the appointment several months in advance. Three weeks…read morelater they called and said they aren't going to work on inboard engines any longer and told me to pick up my boat. Classy.

Disappointing boat buying experience. Delivery was late, and the boat came with unauthorized…read morechanges. I asked for a link bar, but they installed a TailFin system instead and called it "better." Trailer lights were wired backward, and no walkthrough was done. They even used my toilet during the test run without asking. At 100 hours, another mechanic found the impeller was installed backward, causing overheating issues. Poor communication and terrible customer service. I regret buying from them--look elsewhere.

I called them about a listing for a Garmin unit they had on Facebook Marketplace. They told me they…read morewould set it aside with my name on it so I could pick it up later today. I drove a half an hour after work, only to find that they sold the unit to someone else. They made no effort to contact me, made no apology or attempt to make it right, and pretty much just shrugged like that's how it goes around here. What a terrible way to operate a business. There are so many better places to spend your money.

They finally took a front bow picture wasn't the best picture or pictures they took a couple. You…read morecan tell by the picture they didn't care . Sold the boat they charged me for moorage each moth they charged me to replace a valve. They charged me a HUGE commission, I would never do it again it cost a fortune

Beware of these folks! I ordered a Raider Voyager 2484 with a Honda BF250 a few years back, all…read morewent well enough, the boat was delivered on time and as ordered. I used the boat a few times and noticed cavitation on turns and in following seas. I examined the cavitation plate relationship to the bottom of the boat and it looked 4 inches to high, I took pictures and showed them to the service manager and sales staff, they dismissed it and said the installation was proper and pretty much said there is nothing they would do. I had trips planned and fishing to do so I used the boat as it was as under most conditions it was fine and performed well. The BF 250 will basically shut down as a self protection function if it senses over rev or cavitation. I had a qualified Honda service tech look at it the other day and he said the installation was not correct and it should have had a 30 inch lower unit not a 25. The modification will cost me $3800 but I am willing to pay it in order to have a safe boat in following seas. I suggest buying your boat elsewhere!

West Coast has been servicing and repairing all my trailerable boats for over 20-years, I…read morewouldn't go any place else. They go the extra mile and give me expert advice; treat my repairs like it was their boat. Between West Coast for my trailerables and BMR for my cabin cruiser, I couldn't be happier. We are lucky to have these companies in Bellingham!

I just got hung up on ***twice*** by a guy named Brandon in the service dept while trying to…read moreschedule for the second week of Aug to bring my boat in. I had emailed them 2 times just to get some info about an older Volvo motor and possibilities regarding it's issue. They never responded so I called them yesterday, and after they found the 2nd email, they answered the questions. So I said please respond to the email. Then today I got a call from a Brandon, while he told me of the possibilities on the phone, he would not put anything in writing, i.e. email response, not even that there are a lack of parts for this motor. I've had good luck dealing with these guys in the past, but I don't know about this Brandon guy and his boss. Finally, upset I did call a 3rd time after being hung up by him twice, and he told me after talking to his boss that they would pass on looking at it, even though they work on Volvo boat motors. Very surprised and disappointed with these guys. Honestly, I hate posting negative reviews and prefer to post 5 stars as I often do for people, but I don't know how anybody can say West Coast Marine Services didn't earn this 1 star! Update: I just got off the phone with Volvo Penta