BEWARE
I hired this…read morecompany to declutter and organize my bedroom after an extensive online search for an organizing service specializing in dealing with large amounts of clutter/hoarding. So upon finding a company called Horderly, I thought it was a promising option, and this contacted them to inquire/learn more. This was initially over email, and they had me send photos of the room in its (then) current state. After they reviewed the images, I spoke with Fillip (one of the owners) for over 30 minutes explaining my situation (I have OCD and anxiety so I needed someone who was experienced in working with someone like me) and that a significant part of the process would be clearing out the space. I was extremely clear about the fact that I would have to be involved in the process (as opposed to having the people from the company do it on their own), as well as the fact that I would not be needing much, if any, additional storage/organizing items (bins, drawer inserts, etc) since I already had plenty. Furthermore, I explained that since my entire apartment needed organizing, I intended to book more projects (my kitchen, my office, and so on), but wanted to start with just the bedroom to a) make sure this was a good fit before committing to anything more. He assured me that was fine, that he agreed it was a good way to go about starting things, and that breaking down each area/room into separate projects over the course of a couple months was feasible.
He proposed 3 days, each session lasting 6 hours, with one person the first day, and then two people for the second and third. Each person was $110 an hour, and each person billed as their own hour, so the total time estimated was 24-28 hours for $2600-$3100. I had to put down an $1100 deposit (not to mention sign a contract) just to secure the booking. The service was supposed to not just declutter and organize, but also set up a system that the client would be able to maintain afterwards on their own. Given all my needs and everything they promised, I was willing to pay their rate despite having found other companies charging way less for the same kind of service.
It was scheduled to be Monday, Tuesday, and then Friday, so I effectively set aside my entire week to be able to participate as much as possible. The first day went well, the actual organizer who came was wonderful and I was very happy with the amount of progress made - there was still plenty to go, but it was off to a strong start. Before she left, we planned out what we would do the following day, so everything seemed to be on track. Yet only 90 minutes after she left, I got an email from Fillip saying that they (the company) "wasn't best suited to assist me" and cancelled the remaining sessions. Suffice it to say, I felt completely blindsided, not to mention panicked as the room was mid-process and I suddenly had no one to help. I immediately wrote back saying how shocked and upset I was, that it would be leaving me in a massive lurch (all in a very polite manner) so I asked him to at least honor the two existing bookings for the week - I even said it was ok if the room wasn't completely finished by then, just that it be left in a manageable state. I made it clear that, while I didn't agree with it, I understood the decision to not proceed with any of the planned future projects, even offering to go down to just one organizer (instead of two) for the remaining two days.
I sent that 15 minutes after receiving his email. He responded 3 hours later saying it wasn't possible since he "didn't want to waste my money if they're unable to help" (even though those two days would've helped) and that he/the company "don't want to bill their clients just to bill them" yet still charged me the full rate for the day out of the deposit, the remainder of which he said he'd refund me that day, which I still have yet to receive.
Based on all the information I provided, they knew exactly what they were getting into with my situation, and given that this was done/planned over the course of several weeks, they had more than enough time to change their mind/decide not to move forward with the project. Instead, they wasted my time, energy, and money - don't let this happen to you too.