My husband and I had our yearly exams at Desert Eye last week. We both had the same experience. The staff was very confused about billing our health insurance versus our vision insurance. A no-brainer? The technician who measured our vision didnt appear to know what she was doing. Both the tech and doctor ignored my complaint of double vision. My eyesight was measured the same as my last prescription. Not possible. I can't see well out of the bifocal. They dilated our eyes. But didn't send us out with sun visors. They didn't even offer. I feel I need another eye exam at another vision center. I will have to b pay out of my pocket.​​ read more

Dr Rosen does a great job but no phone calls are answered or responded to.It's been a week but haven't received a call back.

Dr. Rosen is a great Dr., the only thing I have to complain is that phone calls are not being returned by leaving messages with a timely message cause you can't talk to a live person, instead of AI. read more

Dr Rosen is nice and professional. On the other hand optometrist was barely polite and got my prescription wrong. After suffering of headaches for one month, going back to the glasses place, I was refused a free consultation to check for an error in prescription because it was after 60 days (by 2 days)! read more

They are professional and my glasses worked out perfectly. I was provided with a sample of contacts that worked ok. They are easy to deal with and if revisions need to be made they are willing to help: read more

This business deserves a -10 rating. I am in another state due to having a sick mother. I was flying in to Tucson and needed to make an eye appointment that was overdue due to the death of my spouse several months earlier. I received a text message on 2/9/2026 to confirm, cancel, or reschedule this appointment for 2/16/2026. I needed to cancel the appointment, so on 2/9/2026 at 1004 am I cancelled the appointment, and received a cancellation confirmation on 2/9/2026 at 1006 am. So, I should have been good. On 2/14/2026, my flight to Tucson was cancelled by American. At 1102 am on 2/14/2026, I received a second text message reminding me to confirm, cancel, or reschedule the same appointment for 2/16/2026. I once again cancelled the appointment, and received a cancellation confirmation on 2/14/2026 at 1104 am. Since, they obviously did not cancel the appointment on 2/9/2026 when I first responded to them and now I was not going to be able to fly to Tucson at that time, I also called their office and left a voicemail. These people rarely ever answer their telephone, so I left a voicemail explaining why I needed to cancel, and that this was the second time I had tried to cancel this appointment. I was finally able to get to Tucson yesterday on 3/5/2026. Today, 3/6/2026, I found a bill from Desert Eye Associates in my mail for $50 for not cancelling the appointment in a timely manner. I paid the bill so they do not send me to collections, but the whole situation is very unfair. I will never step foot in that office ever again. read more

Wanted to wait for a week to write this review to make sure it was based on reality, not frustration. Asked twice for a script for a generic alternative to an eye drop I can buy in another country for about 75% less than US pharmacies. Dr. refused to do this and when I inquired at the font desk I was told to drive to another location 40 miles away if I wanted to "discuss" it with the Dr. The people at the front desk, nor the medical assistant are qualified to tell me what is generic and what is not generic, or what US Customs will allow to be shipped. I come from a medical-knowledgeable family and background myself. Not returning. read more

Signed a disclosure when I walked in, that my insurance doesnt pay for eye prescription. I assumed they meant that my insurance wouldnt pay for my glasses. Before going in I found a pair of Tiffany frames I was interested in. And will be responsible for the full amount of the perscription glasses. After the examination: I went to the desk to make next years appointment and asked for my perscription. I was told that would be another $45.00 that the insurance doesnt pay for your perscription! I didnt understand that it meant that they wouldnt give me a perscription since my insurance was paying for the eye exam . Isnt that why you have one? Does your doctor charge you a extra fee for your perscription for you medicine after you have a physical check up? The insurance pays good money for us to have this exam, I was so upset I decided to forget buying the glasses there and wouldnt have gone in the first place if I had known they wouldnt give me a perscription with my eye exam. Will not go back next year I walked out without making the next year appointment. This is extortion. read more

I took my wife in for an exam by Dr. Rosen at 3:30. The office staff and technicians were robotic and the Doctor was similarly detached. When her exam was completed close to closing time, there was only one person left in the building, impatient for us to leave. So the visit was cold and impersonal. But the real issue was my wife was informed she needed an ultrasound to determine what was the cause of a black spot behind her eye. This would require a visit to a surgical center to have an ultrasound performed. A week has gone by and we have heard nothing more from the office, the doctor, or the surgical center. My wife is nervous about the cataract surgery to begin with and not hearing back from them has compounded that fear. Additionally, she was prescribed eye drops to use before the surgery and we have heard nothing from the pharmacy either. I'd suggest avoiding Desert Eye and seeking help elsewhere. We have already scheduled an appointment with another eye surgeon and will wait another three weeks for her to be seen. read more

Everyone including Dr. Marra seemed friendly, professional, and competent. I had to ask multiple questions regarding insurance on more than one occasion, and the office staff was patient and pleasant. read more

I had what I thought was an emergency with my eye while at work. We have referred patients here before and heard only good things. I read the negative reviews here while waiting for my appointment. I have to say from reception greeting me very friendly, masks on which I appreciated as a healthcare worker. The tech and the doc were all so great! I would refer here again and again. Oh and they got me in the day that I called. Great experience read more

Dr Chait is superb. The is nothing I could ask of a physician she did not show: caring; concern; empathy; attentiveness; and, above all competence. I received the care from her I would expect her to give a member of her own family. I will think of her every time I am grateful for sight in my left eye. She put me on the path to its restoration. read more

I've seen Drs. Rosen, Tacaronte-Felix, Parks and Pfau at the Tucson location. I highly recommend everyone except Dr. Pfau. He came across as arrogant and did not explain anything that he was doing unless I prompted him with questions. In addition, Dr. Pfau seemed irritated that I would ask for explanations. By contrast, the other providers listed treated me respectfully and as a member of the healthcare team, offering explanations of all procedures and answering all of my questions. The office staff and technicians are generally pleasant and respectful. During one visit, I was roomed by a woman with dirty, stringy hair who smelled strongly of body odor and cigarette smoke, who blew her nose and then was going to put drops in my eyes without washing her hands. She did wash when asked. I did report her to the office manager, because I was frankly uncomfortable with her poor hygiene and lack of proper handwashing. I've not seen her since. read more

I made an appointment with Dr. Marra, an ophthalmologist in this group for a new prescription for eyeglasses, piano glasses and a glaucoma check for which I had been taking Latanoprost eye drops. I was a new patient who was transferring care from out of state. The technician checked my vision, and because I had to wear a mask during the test, the viewing glass in the machine was constantly fogging up. I was concerned that the results wouldn't be accurate. I told her and she laughed and said that happens to everyone. After a quick eye exam, Dr. Marra was finished with our appointment. When I left the office, I noticed that they had forgotten to give me the prescription for the Latanoprost and the piano glasses. I called them and left a message saying I needed those two things and asked them if my vision had changed from the previous glasses. Two days later and three phone calls, they called me back and told me that Dr. Marra was an ophthalmologist and they don't write prescriptions for eyeglasses and they only treat eye diseases. But if my insurance would pay for it, they could then set me up with an appointment with their optometrist. What a scam. I have gone to many ophthalmologists in my life and they all wrote prescriptions for eyeglasses. Don't waste your time and money here. read more

I had to see a eye doctor due to a little accident (don't worry I'm ok now) and they were polite enough to squeeze me in the next day for an appointment. The parking is ok, but the place was packed. They close early (at noon) so you have to hope you have time for an early morning appointment. It wasn't a really long wait and Dr. Marcello was very professional and was very informative. He answered all of my questions (I had many) and was friendly. Thank goodness he was able to see me. I only spent about forty five minutes total from waiting in the lobby until after my seeing the doctor. I think that is a short amount of time to wait considering they squeezed me in during a busy next-day visit to the specialist. Kudos to the reception desk as they were very polite and professional too (which I think is important). Glad I came here. read more

The service is great, however on the inside, to work there, they DO NOT care about family and they don't care about doctors appointments or any type of personal issue, this is a terrible place to work and should never be considered when choosing a job read more

WORST EXPERIENCE OF MY LIFE!!! I have been wearing glasses/contacts for 20+ years and I have never been so dissatisfied with any business. My initial eye exam everyone appeared to be kind. When it came time to pay for my exam, the girl at the desk appeared to be new so I didn't mind to much when she attempted to over charge me. The real problems have been the time of events since my appointment 1 month later! I have yet to receive my trial pair of contacts, I have called numerous times and I either get someone telling me they are on back order or I get an answering machine. I have NEVER had to wait this long for a trial pair, even when an item has been on back order. Then for their office not to even have someone available to answer phone calls only accelerates my frustration with this office. Again, THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I would not recommend this office to anyone!! read more