I went in for an exam as I wanted to participate in a study. The person that greeted me didn't…read moreidentify as a Dr. It was pretty straightforward and I asked I'd results were getting sent today as I needed them to participate in a study. I was reassured that this would happen. Well, it didn't happen, nor did they send it the next morning. I waited from 9 till 10 am the next morning. Still no test results. Well I missed out on the study due to their ineptitude. I am angry enough to write this review. This office is worthless. ​

Dr. Carter and entire staff are very pleasant and professional. The atmosphere is welcoming and…read moreyou feel confident your eye care is in hands. Dr. Carter carefully follows all my issues of concern and educates the me as to keeping my eye sight safe.

The office is very pretty. The staff are warm and caring. Dr. Schindler is absolutely loved by…read morethe other patients I met in the waiting room. He was very caring of my situation. He and his staff explained every step of the testing and procedures and took very good care of me. I highly recommend both Dr. Schindler as well as his partner, Dr. Joffe.

My optometrist has been keeping an eye on (pun intended) my developing cataracts for a couple years…read moreand this spring proved to be time for surgery. My optometrist recommended Dr. Laurence Kaye and Tucson Eye Care, the doctor and office she sent her mom to. The soonest appointment was in three weeks, when my eyes were measured and tested and then I met with Dr. Kaye, the surgeon. He explained the procedure and my options. Medicare covers lens replacement, but for additional cost I could upgrade to eliminate my astigmatism and achieve 20/20 vision near and far, and not need glasses or contacts. Seemed like quite a plan. Well, today was my final post-operative checkup. I have better than 20/20 vision and couldn't be more pleased. All the technicians, office staff, Dr. Kaye, and Dr. Siekert were kind, informative, caring, and supportive. The actual procedures were done at the Camp Lowell Surgery Center, which has the same quality of compassionate care as the Tucson Eye Care. I could not have asked for a better experience or outcome and HIGHLY recommend.

This office is always packed; I see Dr. Wright. The other review indicated that she was robotic…read more I concur with that opinion. She pops in and out and gives you the facts. I take the first available appointment, usually 7:15am. Today I waited more than one hour to be seen and the office staff were not friendly. Several of us scheduled for the same time and the same Dr.

Dr. Chris is the most knowledgeable and thorough Eyecare Professional. I have a fairly serious…read morecondition and his guidance and support has been so appreciated and reassuring. Dr. Chris is a caring and compassionate professional. Thank you for the past 3 years care.

I cannot say enough good things about this business and Dr. Cameron Javid in particular. I had a…read moreretinal tear a few months ago. I called the office when they opened, having never been there before, and I had an appointment at 11am that day. By noon, I was having the tear repaired via laser. I was very scared and Dr. Javid took the time to explain everything and made sure I was informed and comfortable. I subsequently had to have vitrectomy surgery with Dr. Javid and had the exact same high level of care, concern, and education on what to expect going forward, not only with surgery healing, but well into the future and my future eye health. He is warm, compassionate and an amazing asset to Retina Specialists.

My appointments are always on time and I have never had to wait beyond the scheduled time. Dr…read more Teeple is personable, thorough and takes his time to answer my questions. I highly recommend him for your eye care.

I am very impressed with the care I received. Everyone is extremely professional, knowledgeable…read moreand friendly.

After the office manager Kiley became involved my issue was promptly resolved at no cost to me…read more Two new progessive sunglass lenses were fabricated by Ian at the Alvernon & 5th office. He installed them today at no charge to me. Great result due to Kiley and Ian.

Eye exams thorough, knowledgeable, and professional. Easy to communicate. These strengths carry…read morethru with the Optitions on your eyewear.

I've been using AEC to monitor my glaucoma for the last few years and I am usually seen for my…read morevisual field tests on time. However, as others have reported, I have experienced an increase in waiting time to see the doctor - 1 hour, 15 minutes for my last visit. If this doesn't improve, I'll be looking for a practice that can manage their time better. Sad because staff and my opthamologist are do good. A COVID disclaimer is fairly standard now, the office just asks you to sign it now. Staff that saw me cleaned all the equipment before use as they have since the outbreak. Sad...

Sincerely disappointed in Dr Kilgore. Ipreviously wrote that she was exceptional and believed it…read morebut, today the scheduler said she could schedule a follow up under glaucoma diagnosis... this is the first I'm ever hearing that I have glaucoma. I was under the impression that when you received a diagnosis that that meant that the doctor told you ' hey you've got... and what we're going to do is....' This is just not what happened at all no discussion about any diagnosis, she explained well that we were trying to control pressure that is as far as the discussion went in the short time you have to spend with the doctor. She's very capable and and I feel she knows what she's doing she just doesn't communicate, the schedule at this place doesn't allow for it.

Went in and was seen by Dr Swanson a few weeks ago and everything went well. He and Dr Bullocks…read morewere very professional and did everything they could to help me with my prescriptions. As a legally blind retinitis pigmentosis patient, getting me anywhere near 20/20 is pretty much impossible. I was in there for the better part of 3 hours and my care was EXCELLENT to say the least.

I drove 3.5 hours (7 hours round-trip) for this appointment, only to have Bakewell refuse to see me…read morebecause I was 10 minutes late after getting lost in the maze of his own hospital complex. I had to stop and ask people for directions just to find the office. What makes this even more outrageous is that the receptionist acknowledged that I was within their stated 10-minute grace period, yet he still refused to see me and told me I needed to reschedule. Since I was experiencing pain in my eye and it took more than a month to get this appointment, I asked - no, begged them -- to reconsider. I explained that I had just driven 3.5 hours to get there. The receptionist took her sweet time going to ask Dr. Bakewell, then came back several minutes later and told me that he refused to see me because I was 10 minutes late. Another receptionist explained that Dr. Bakewell would have had to spend more than 2 hours with me for my appointment. My question is: If that is true, what exactly was Bakewell doing with the next 2.5 hours of his time? Apparently, whatever it was, it was more important than seeing a patient who had driven 3.5 hours to be there. I explained that I was experiencing pain in my eye. They didn't care. There was no attempt to understand the circumstances, no effort to accommodate me, and no regard whatsoever for the fact that I had driven 3.5 hours ONE WAY for this appointment. The lack of compassion and regard for a patient is astounding! Asking me to drive another 7 hours ROUND TRIP was completely unreasonable and, frankly, impossible. At this point, I have to look at what happened as a blessing in disguise. There is no way I will ever let this man touch my eyes. I am still experiencing pain. Now I need to drive to L.A., where a more compassionate doctor has agreed to see me right away Shame on you! I'm going to share this experience with all my friends in Tucson to make sure this doesn't happen to anyone else!

THE GOOD, my wife and I have been going to Eye Associates of Tucson for many years. We started when…read moreI needed cataract surgery. The surgeon and staff were excellent and the results were better than I expected. Since then I have gone for an annual follow up visit as recommended by the doctors. At the appointment we schedule for the following year. I have been going in January. My wife in February. THE BAD, January, 2025 the examining doctor wanted to schedule me for my next visit in six months. I asked why as I have no lingering issues. He agreed that there was no need for a second visit last year. As the time for my visit in January 2026 rolled around I received a call and text telling me I needed to have my primary care doctor write a referral as we were no longer covered by our insurance, as Eye Associates of Tucson are now an out of network provider. I called them back telling them that I would wait until I had my annual physical with my primary care doctor so she could refer me to an in network provider. February 19, 2026 was my wife's scheduled appointment. Because I had received a call and text she suspected that the same could be true for her. She called, texted, and left a phone message asking if she needed a referral. There was no response from Eye Associates of Tucson. At the appointed time my wife went to her appointment. There she was told that she needed a referral. The female clerk told her that they could see my wife today for her exam, pay her co-pay, and then my wife could send in the referral. My wife declined, saying that we would allow our primary care doctor to refer us to an in network provider. Here are my beliefs: * The eye doctor at Eye Associates of Tucson knew in advance that there was a possibility that he would not get me for a patient in January 2026, thus wanting to schedule me twice in 2025. Possibly paid an incentive for scheduling patience for two appointments per year. * When Eye Associates of Tucson started calling patients who were as of 2026 now out of network many if not all did as I did, telling the employee of Eye Associates of Tucson that they will wait for a referral from their primary care doctor. * Thus, with a poor response from existing patients Eye Associates of Tucson stopped calling with the hopes of getting patients in the office who would agree to see the doctor for their scheduled appointment not knowing if their primary care physician would give them a referral to Eye Associates of Tucson. Finally, the communication system at Eye Associates of Tucson is broken. The voice mail instructions told my wife to leave a message and or text a message. She did both without a response. My wife asked me, "What if there was an emergency?" My response was, "Call 911." She then pointed out that there are other emergencies that do not require a 911 call yet a response is required.