I bought a Groupon for eyeliner ($75) in June 2015. When I called for an appointment, I was told I…read morecouldn't get in until July 18, after the Groupon expired. I set an appointment for 2:00 with some girl and I could hear Michele in the background asking questions; she obviously remembered me from a previous appointment. I put the appointment in my Google calendar as I was talking to her so I'm certain it was the right date. Had to be a Saturday.
Yesterday, not having heard a confirmation from them, I called and left a message. A standard recording came on with no business name spoken--obviously never set up--so I left a message asking that they call to verify the appointment. I never heard back and really wasn't sure if the number was correct or if anyone was answering the phone, as my previous experience had been similarly flaky. I liked Michele and figured it was business as usual.
Her office is about an hour away from my house, so I left an hour before my appointment, hoping I actually had an appointment but not sure.
I got to the address listed above--2604 N. Stone--which really isn't anywhere, and looked her up again on my phone and found the address at 5151 N. Oracle. It would've been nice if the appointment setter had mentioned the address but that would be too professional. Silly me for expecting the number on the web to be correct.
5151 N. Oracle is a small, seedy office building with several offices facing the street, mostly unmarked, and an inside building, some marked, some not, some with blinds closed or falling down. A massage parlor. Not great. Outside is a sign listing the offices in the building. No Blush.
My previous appointment had been at Michele's home, so I really didn't know what to do. I called and left another message that I couldn't find them and was heading home. Decided to try one last time and go into the office building and wander around the halls looking for her business. Finally, I turned a corner and found a hand-lettered sign pointing to an office and went in.
Inside was one woman lying in a chair and another one talking to Michele, who looked at me questioningly after a few minutes. I introduced myself, even though I'd been to her twice, but she didn't acknowledge that, and told her I was there for my 2:00 appointment.
Obviously I wasn't on her calendar. She said she didn't have me on the books (asked me if I'd gotten a confirmation) (which I never got in my two previous appointments either) but would look in to see what had happened.
She and the woman continued talking in front of me for another 10 minutes, ignoring me, then they went in a separate room for another 15 minutes or so to talk some more. I went outside to take a call, and when I went back into the office they were still out of sight talking.
I got no apology. No explanation. She never came out of the room to acknowledge me. Apparently Michele never even looked in the books. She certainly never got back to me. I left in disgust. The woman in the chair was still there, in the same position.
At this point, I am out the cost of the voucher--$75--and disgusted with the whole operation. I have contacted Groupon to complain.
I spent two hours out of my Saturday driving to get to my appointment. I spent another 30 minutes waiting to find out when she had me on her schedule. Waste of my time. I could've lived with that if Michele had been courteous and professional, but that was just the icing on the cake.
This is not the way to run a business. I don't know what happened to Michele, but this is not the personable, friendly woman who treated her clients courteously and professionally. This was a fiasco.
I would not recommend this business to anyone. Buyer beware.
