California State License Board - COMPLAINT FILED Better Business Bureau - COMPLAINT FILED Bill Moore, Owner of Desert Cities Plumbing is good at making promises. He is also good at breaking each of those promises. For the scheduled appointment (for which he was a no-show and only after I called him to inquire, did he tell me he would be approximately two-hours late). After the extended wait, two of his employees finally arrived. After some time, one of the two employees took their vehicle and abandoned the other one leaving him stranded at my property without his supplies or telephone. After the employee finished, I called Bill to inform him of the situation. Since I had to leave, he requested that I provide him my credit card information over the phone, and he would email me an immediate paid invoice including the scope of the project. Not a big ask, so I paid in full. Easy right? Nope. I still have no invoice and all I have are his empty promises and LIES. I have subsequently spoken to him on three separate occasions and each time he told me he would email the invoice. To date, nothing. I have also sent him numerous texts, all of which he ignored Unfortunately, this simple request has now cost him this one-star review as well as a complaint with the California State License Board and Better Business Bureau. read more

Desert Cities Plumbing - Contractors State License Board Complaint - Plumbing Near Me

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Bill and his crew have been lifesavers over the last few months coming out after hours to unclog my sewer line. Bill has always answered his phone on my first attempt and comes out within a few hours. We have been very satisfied with him and his workers. read more

In a nut shell my estimate of $800 ended up being $1.122. Not included in the est was a broken faucet pipe, above ground that took 45 min they charged me $280 for that, the material was a separate line item $45. The plumber that gave me the estimate and lates out the repair. However two different people came and their remedy was different. Read my full explanation below. If I get a refund as I've asked for I will update this rating. read more

Desert Cities Plumbing - Copy of my Nextdoor review - Plumbing Near Me

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These guys are great! Responded to my text right away and were here within 30 minutes. Fixed the clogged shower drain and water pressure. Reasonably priced and would totally recommend them. read more

I can NOT believe this plumber has 5-star reviews. I made an appointment for them to be at my home around 1 p.m. on 10/14/21. The owner promised he would call before coming or if delayed. At 1:30 p.m. I started to have a bad feeling about them showing up. I called them at 2 p.m. and left an exceptionally diplomatic message that perhaps I had written it down for the wrong day (I had not), but weren't they scheduled to be here or call me? They never called. I called back at 3 p.m. guessing that they weren't coming. In any event, I have things to do as well - that is the purpose of an appointment, which we both had agreed on. The owner answered and mumbled an obviously on-the-spot story about "finishing a main line..." I reminded him that we had an appointment at 1 p.m. or close to it, that he was supposed to call if delayed or on the way, and that I have chores to do as well and not just hang out all day for a no-show. Desert cities plumbing has stood me up. I'm very certain they never intended to call me to tell of significant delays as promised, and likely never intended to show up. They are unreliable and have lost my trust. I RECOMMEND NOT HIRING THIS BUSINESS UNLESS YOU DON'T MIND BEING STOOD UP AND WASTING AN AFTERNOON. read more

As I went down a rabbit hole and thought I could manage some level of plumbing myself, I quickly realized that's what experts are for and had to call Bill for a 911 sink emergency. He graciously showed up, identified the issue and helped us not just fix our valves but replacing our entire sink. He even went to Home Depot to help pick out parts. A work so well done that I'll make sure to leave to the experts in the future. (Bill and his team specifically) Thanks Bill!! read more

Desert Cities Plumbing - Will working his magic - Plumbing Near Me

I had a great experience with desert cities plumbing. I spoke with Alan about a leak in a pipe under the sink. He told me he would be here in app 2 hours and he arrived, "on- time" for the appt. I showed him the problem and he knew just what to do. I spoke with him about a few other issues related to frequent cartridge changes and mineral build up in the shower head. I did not want to hold him up because he was busy, but I will definitely have him back after the beginning of the year to proactively assess a few other things. Hell of a nice guy and brilliant. read more

Had a water heater that needed a significant repair, but rather than repair (since it was near end-of-life anyway), decided to replace. But didn't have a lot of days to burn. Spoke to them in the afternoon (took my call right away). They scheduled to come the next AM. Showed up on time, friendly. Had the job done in less than 2 hours. Not the cheapest game in town, but their price didn't seem much above what would be average. Would use them again. read more

Not only was the plumber unfriendly, he had to come back because he "didn't have the right part". After waiting hours for him to get here, twice, we got a call saying he couldn't make it and we had to reschedule again. Another 4 hour wait? We will see. read more

Bill and Desert Cities Plumbing are top-notch! I needed a 40 gallon water heater from 1999 replaced. Bill gave the most competitive quote and he was available ASAP. It could not have been more convenient for me. Bill is a nice guy and he does good & honest work with his team. Highly recommended! read more

Desert Cities Plumbing - Water heater replacment in-process - Plumbing Near Me

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If I could, I would leave no stars. I've had desert cities plumbing do work for me at home and I've always been happy. This time I had a problem at work. Bill promised me a 9 am time. 11 am he finally texts and says he's on his way after I've called and texted a few times. 1 pm. 2pm. 3pm...and nothing. He really screwed me and my business over. I will never contact him or his business again. I've never left a bad yelp review for any business as I am a business owner myself. This just went beyond the pale. Oh, don't attempt to leave a voice-mail. It's full, always! read more

Desert Cities Plumbing wow that's all I can say these guys went above and beyond I had a water heater go out in one of my homes I called multiple companies everybody was busy and unable to call me back these gentlemen not only did they answer the phone they were able to get to me and replace the water heater within hours their level of professionalism their quality of work and just their work ethic in general is top notch it is rare to find good quality work at an honest price now in days and I have finally found a quality plumber here in the valley read more

Desert Cities Plumbing - Brand new Bradford white water heater - Plumbing Near Me

I have used Desert Cities Plumbing several times in the past and always experienced great service. Last night my next-door neighbor called me and said I had an exterior main line plumbing leak. Water was gushing out and also coming into my home. I called Bill Moore at 6:30 and he was out within 20 minutes. He made the repair and saved the day. In addition, he also asked me if he could call a rug cleaning service to vacuum all the water that had accumulated on the floor inside. The rug cleaning company also came out quickly after hours. I cannot recommend this company enough. Thank you again, Bill! read more

They were on time, friendly and fair price. They fixed my issues. I highly recommend this business for big or small jobs Michelle wright read more

We were visiting a friend in Rancho Mirage. The water main broke at 10pm on Sunday. The side yard was flooded and water was coming out beneath a concrete wall. Desert Cities Plumbing arrived and got to work. They dug out below the wall and had the problem fixed by 1am. The team was courteous and efficient. I felt their charge was very fair. Desert Cities Plumbing is the one to call! read more

So thankful that they were able to come fix our backup the same day I called! My parents were staying at the house and texted me to tell me that they were impressed and "this guy sure knew what he was doing!" read more

It's New Year's eve. We're about 90 minutes out from going to dinner with friends... and my hubby notices a small trail of water coming from our laundry/water heater. The insulation around the water heater is soaked. It's a dead water heater on NYE and we have tenants checking into our place the next day. Dinner is not going to happen. BUT. Thank GOODNESS Bill and his team answered and swooped in with a new water heater this same night! Honestly, cannot thank them enough. The whole thing happens and is fixed within 3 hours. Literal lifesaver. AND for a reasonable rate. Cannot recommend them highly enough. read more

We called on a holiday and they arrived within 10 minutes wearing masks and got the job done right away We needed a new disposal and Bill had one available to install right away. Friendly but not a pushy sales attitude. Will definitely call them for future plumbing issues read more

Always professional and gets the job done right. Thank you guys and will definitely stay loyal with this company.

Had a shower temp/pressure issue and also had leaks on the water source to washer. Arrived on time with PPE and were conscious about social distancing. Very reasonable price and they got the job done quickly and efficiently. Would absolutely recommend to anyone! read more

Desert Cities Plumbing is amazing! Bill and team went way beyond to fix a leaking outdoor shower that was wasting tons of water for me. They looked all over for a replacement valve and when they couldn't locate one did the research to find out where I could order one. They did a temporary fix on the shower valve so that it didn't leak until the part came. As soon as I had the valve they were here right a way to replace. I am very impressed with Desert Cities Plumbing. Thanks Bill and crew. read more

We called out Desert Cities Pluming to add a misting system. They were extremely professional, excellent work, and we are very pleased with the results. Highly recommend !!! ( Very important to add a Micro filter on the line to keep out the "Lime" (Hard water) so the heads wont clog up!) Bill is the best! We will defiantly use them in the future!!!!!!! Should be 10+ stars!!!!! read more

This is our second review for a 2nd plumbing issue in our new home. What he came to fix was done professionally, based on the original quote, he was fast, did not give up on the issue and fixed it for good! Highly recommend! read more

After my home's main sewage line became blocked last Saturday, I frantically called various local plumbers I could find on Yelp. After the sixth one went straight to voicemail, after spending precious minutes navigating voicemail systems per call, I decided to call Desert Cities Plumbing (because they didn't have that obnoxious "responds in 1 hour+" flag on their Yelp page, had great reviews, and they looked very capable based on their photos. Unlike the other companies, Bill answered his phone after a couple of rings. Furthermore, he was at my house in less than an hour. He wore a mask, maintained proper social distancing, was professional, friendly, conveyed confidence, and cleared the blockage in about 10 to 15 minutes. Furthermore, he cleaned up the area after he was done and charged me a very reasonable price. I'd definitely use this company again and would recommend them to others without any hesitation. read more

I had a water emergency and I need a plumber at a last minute notice. These guys were up for the job and they were highly professional, and it took them no time to get the job done. They were great, would highly recommend them for other work! read more

Our water heater went out. We called Desert City Plumbing and they came out the same day. The job took about an hour start to finish. The team was exceptional and tidy! The price was very reasonable!! read more

Was in a bind the day before Thanksgiving and needed a leak fixed ASAP! After calling about 5 different plumbers who didn't have availability until a week out, or more, I stumbled across Desert Cities Plumbing. Bill thankfully had availability and was able to repair the leak within the hour. We've since called him out for additional work. A tankless water heater flush, and a leaky faucet. Every time, he's quick, thorough and reasonable. Will reach out to Desert Cities Plumbing first for any plumbing needs. Highly recommend!! read more

Prompt reliable and very reasonable prices. No hesitation to drive the extra miles to solve my drainage problem. Everything back to normal ,THANK YOU !!! DESERT CITIES PLUMBING .. do not hesitate to call these plumbers they do everything you need !! read more

Great customer service came out same day I called on a Saturday and fixed broke drain pipe. Followed up from main office to be sure plumber was there completing repairs. Guy had to go back get new parts but completed work. Highly recommend these guys. read more

Contacted them and they were here next day to replace my faucet and garbage disposal. They were pretty quick,clean and easy to work with. Pretty fair prices and friendly service, I recommend them and will contact again when needed in the future. read more

Called at 7:16am. Had shower then both toilets clogged Was planning to leave at 8am for an extended time away and couldn't leave that to come back to. Fortunately a team arrived at 8:10. Coincidentally had been to the house on a call from the previous owner which he remembered and immediately pulled back the fake turf in the front and revealed two vents which clearly had 'water' pushed to the surface. They went to work and cleared the clog to the street and solved the issue. Such a relief. Advised to schedule again in 6 months as the only debris revealed were roots. A scheduled visit won't have the same price. Grateful for the fast response and solution and the service Found my new plumber. Thank you! read more

Be warned this company may not be licenced anymore. Filing complaints with the BBB and CSLB may be futile. Be careful and do your due diligence before you work with them. Contact the contractor's license board and inquire about his bond before entering into any serious work. read more

Had Desert Cities Plumbing come out and install a comfort system on our hot water tank. They were able to come out the same day, showed up on time and were very professional. I wouldn't hesitate to use them again. read more

We had a backed up / leaking shower and our sink was leaking... Desert Cities Plumbing was so fast to come out here and very responsive. They are very friendly, nice and even funny!! I highly recommend this family owned company who truly puts your best interest first. Thank you for your time- we appreciate it!!! read more

I had a major problem with a faucet that came loose in the master bathroom sink. It would continue turning and the bottom bracket holding it in also just continued to turn, making the faucet useless. I contacted a plumber through my home insurance. He came and after an hour said it could not be fixed and I would need a specialist who would need to drill and file the sink to fix everything. Well, looking through Yelp I decided to try Desert Cities, because of all the good reviews. Bill came and he fixed the problem within 15 minutes. I highly recommend him, he could have said it was a major problem, but didn't and fixed it right away. read more

Our Kitchen sinks backed up and made a huge mess on a Monday night. We called Desert Cities Plumbing and Bill (Owner) set an appointment for 8:30am Tuesday. We were pleasantly surprised he could respond so quickly! Bill and his assistant showed up right on time, properly masked etc. for Covid 19 safety. He immediately diagnosed the problem and got the sewer line cleaned out. He took his time afterwards to thoroughly test the system. Very professional! I have never been so happy to write the check to pay for this repair. Courteous, clean, fair price, and did a great job! We will absolutely use his services again and will highly recommend him to our friends and neighbors. Very pleased! read more

Bill and Alan are our heroes! Our toilet clogged at midnight. When we contacted our former plumbing company, we were told by the "new" company that they were booked for 4 weeks (so tough for us). We contacted Desert Cities Plumbing and Bill sent Alan out within 1-1/2 hours and the problem was resolved quickly. We now have new plumbers! read more

It appears the owner sold the company. He was such a great plumber. Totally unreliable and unprofessional now.

Do not use!!! Arrived, broke my faucet, blamed me. Unblocked the drain, cost the earth. Left.

Arrived early first thing in the morning to fix the pilot ignition on our hot water heater. The night before he walked me through fixing it myself on the phone which was extremely helpful. read more