Steve was super helpful! He helped us back in our new travel trailer this evening! Thank you so much for the excellent customer service!

Service has been amazing and special shout out to Steve! We've been storing our RV at this location for a couple of years. We had requested a specific spot and as soon as it became available, Steve called us and made the move super easy. read more

I have been a Derrel's customer for boat and RV storage for many years at various locations in Fresno and Clovis. All of the managers I have dealt with are fine, but a few have been in the top tier. Steve the manager at Herndon and Villa Aves. in Clovis is in that category. Some just want to rent a space, fill out a contract, and thank you for your business. Steve wants to make sure the parking space meets your needs of size, approach access, driveway width, back in angle, clearance from other parked units, etc. He always takes you out to the space (or spaces if there are more than one to consider) to see and discuss it. He listens to what you have to say. If that spot will not work for you, he will endeavor to find one that will. Steve does old fashion good customer service. read more

I received excellent customer service every time I needed it. The reason for the 4 out of 5 stars is the pot holes and huge water puddles on the property. At times it made it hard to access my unit and I was worried about tripping in a pothole that was right in front of my unit. If you're judging only on customer service, it would be 5 out of 5 stars. read more

Stephen and Vicki are the managers at this location and are very responsive to boat/rv storage needs. I worked with Stephen and he helped secure for me two spaces for my boats that need winter storage. It's very difficult to find seasonal storage for boats in North Fresno and Clovis. You have to put your name on a waiting list at the very few derrels places still offering boat/rv storage. Stephen stayed in touch with me through the week and I was able to get my boats placed securely at his location. Stephen is actively making his location more and more secure with lighting and cameras and he is cleaning out the spaces that have non working boats and vehicles and making them available for people who have working boats and cars and value their belongings. Remember, this is the first derrels storage place that started their company in 1963. Derrels corporate office needs to help Stephen with all his efforts of improving the security and aesthetics of their very first location! Thanks Stephen and Vicki for your customer service. read more

A few months back I asked for some gravel to be brought in to stop my trailer from sitting in a large amount of water & mud during the winter months as it was difficult to access. Vicky spoke to us informing my Wife that it would require too much work in bringing in equipment needed for the improvement. Not the answer we were hoping for & very unprofessional. The following day Stephen called and offered an apology and arranged to move my trailer to a dry location. He was very professional and helpful. Upon my most recent trip to Derrels to check the trailer for the winter months in its new location I found my trailer had been knocked off the jack stands used to keep the tires off the ground as well as the tongue, also pushed off its cement block. There was a very large enclosed trailer parked immediately next to us with its tongue pointing in our direction when we initially moved to the new locationt that might have bumped into my trailer while being removed as it was now gone . It is possible that vandals were trying to steal the tires and knocked it down. Without any video there is no way to know for sure. For whatever reason the wheel bearings in one of the wheels was damaged. My Wife & I noticed an elderly woman with a cart and no vehicle entering a code that opened the gate. We did not enter using her code, we waited and entered our own code. Hopefully she has an account. When we enquired about the trailer Vicky offered no apology of any kind. She told us to review our contract as Derrels was not responsible for any damage. She said to file a Police & Insurance report. When asked if there was any video of the incident Vicky said they had no cameras in our direction. A tarp I tried to dispose of was sitting on my trailer when we returned the following day after getting a phone message to come and get it. We saw no one in the yard when I placed the tarp or I would have asked them to place it in the bin as they have allowed me to do in the past. So I assume they do have cameras that show my trailer. Sad that the rates continue to go up despite little concern or protection for the vehicles entrusted to them. In addition to the cost of storage I now have to add several hundred dollars for the repair to my trailer. Stephen has helped in the past and is always very professional. He is an asset to Derrels. Vicky on the other hand should not be in any position dealing with the public. read more

I am sure in all Derrels is a good place to rent, however, I cannot give them a good review on the basis that my boat was broken in to, and had many, many things taken. Come to find out, I was not the only one and there were about 15 in all in that yard. I realize they cannot control vagrancy, however, when talking with the manager, they took no responsibility for the fact that thier camera system was nonfunctional, and neither were thier lights. Had the yard been lit, perhaps not as many things would have been taken? Perhaps the thieves would have been deterred? Who knows...? All I know is I just had to replace a stereo system and multiple other items at the cost of several thousand dollars. Insurance helped, but it didn't cover it. The staff is very friendly and helpful at this location, but the reason for 1 star is: 1. The lights were not working and had not been for quite some time. My boat is right under a light. 2. Management did nothing more than say "I'm sorry" but followed up with "we are not liable" and also said that with the prices they charge they cannot afford to make sure thier equipment is working or "provide ample security". No, I'm not kidding...he actually told me that... 3. Derrel's double-downed on their, "not my problem" stance. Instead of sending a letter letting folks know about the break in and what they would do to try to prevent future occurences, they sent a letter reiterating they are not responsible for damage or theft ever and the fact that thier equipment is non-functioning still does not make them liable and they are not obligated to have functioning equipment. These points were actually in red font...so they would not be missed in the letter. Talk about salt on an open $4,000 wound. The break in was October, 2019 - I finally got the insurance resolved and paid and had a new stereo put in; which is why this review is coming out now. read more

Steve the on-site manager is top shelf in customer service and knowledge. He helped us back in our Travel trailer, something we've never done. His company knowledge is at the Master Level. I highly recommend this location for RV storage. read more