Krista's amazing! When you meet her and after your first session- you will just want to be her…read morefriend haha good convo, quick, and she's good at distracting from the minor discomforts.

All the 5-star reviews are on point, this place is great…read more I've been coming here a few months for laser services, and have been beyond satisfied. I have a dark complexion and was fearful of burns, so I did a lot of research before settling on Ultimate Image. They use a Gentle YAG Pro-U machine and I've had no issues. After the very first appointment I didn't have any hair growth in the treated areas for over 5 weeks! Definitely worth the price to give razors a break. The office is pristine, and they are timely with appointments so if you're running late, you'll likely be rescheduled. I loved the woman who did my first appointment (Krysta!) but unfortunately I have been assigned to other technicians for each of my subsequent appointments. That's been the only downer, but everyone who has worked on me is competent. My laser experience has been great and my sis started getting services here also and raves about the hydra facials. Definitely worth checking out

The whole spa is wonderful! I started with a 30min consultation with Kendal to discuss my skin…read moregoals and the proper approach to getting there. Kendal has so much knowledge and got me in for a facial that day!!! She explained everything she was doing and I just felt so relaxed and comfortable with her. I also was so happy with the results of the hydrafacial platinum. About 4 weeks later as part of my regimen I got a chemical peel. I just finished peeling and I am SO happy!! The products Kendal recommended were perfect as well. They have a large selection of some g medical grade skin products. I feel so confident in my self care journey going forward and owe a lot of it to Kendal and Mara. Glad I chose this spa when I was shopping for sure!!!

Do not go here! This place caused real harm and has zero accountability…read more I paid $2,100 and left with a botched procedure that has yet to be fully corrected. A staff member, who I strongly suspect had little to no experience, administered tear trough filler after talking me into it. The results were immediately wrong. I asked for it to be dissolved right away. What followed was weeks of runaround. They had me return every two weeks, and with each visit their attitude worsened, especially once I declined their repeated pressure to purchase additional services. I came in wanting a small, natural result. They saw a revenue opportunity. After multiple attempts, they were unable to fully dissolve the filler. I am now seeking treatment from a licensed dermatologist to fix what they could not. The practice is run by someone with no medical credentials, not a physician, not a nurse practitioner, not an aesthetician with any verifiable expertise. The medical authority here appears to be a nurse who seemed undertrained for the procedures being performed. A medical spa performing injectables should be overseen by a licensed physician on site. This one is not. If something goes wrong, and it did for me, there is no qualified person there to fix it. Avoid this place. The consequences can be permanent.

Carly is an absolute gem! I stopped in to pick up my usual products, and as always, everyone there…read morewas so welcoming, knowledgeable, and genuinely kind. The last time I visited, Carly took the time to ask about my skincare goals and created a personalized plan for me--without me even having an appointment. Now that's customer service! I was so impressed that I immediately scheduled a treatment for the following week. I had my appointment today, and it exceeded every expectation. Everyone who works here is incredibly caring, professional, and passionate about helping their clients feel their best. Thank you, Carly, and the entire team, for such an amazing experience. You truly made me feel valued, and I can't wait to come back!

Excellent customer service, as a client from San Diego, they excel and even better than our clinics…read morehere In California. Miah is outstanding and all the ladies at front desk for taking care and going above and beyond everyday for their clients. My skin is glowing and beautiful because of their products thank you! ZO Dallas Team

Have been coming here for a few months now and have always had a wonderful experience with the…read moreproviders! Highly recommend for anyone interested.

I love it here! Very professional. I would never think I'd feel so comfortable getting my hooha…read morelasered. They are very kind and comforting. Sade is one of the great nurses here!

Had my first session with Marissa today and it went great! Very quick and comfortable. Looking…read moreforward to going through the next sessions with the team. The ladies at the front desk and Cache'T are warm and wonderful!

I'm not sure what type of new management this company is under, but the experience has changed…read moresignificantly since I first became a customer. When I initially joined, the customer service, communication, scheduling, and quality were consistent and professional. Recently, however, all of those areas have declined. Scheduling has been repeatedly overlapped at multiple locations. I was made to feel uncomfortable to the point that I chose to drive 30 minutes to another location instead of the one only 10 minutes away--only to experience the same overlapping scheduling issue again, despite booking my appointment 2.5 weeks in advance. Overall, my experiences with Milan have historically been very positive. While there were some recent changes that impacted my experience, my visit to the Irving location and my conversation with Brittany from the Resolution Team reaffirmed the high level of quality and customer service I've come to expect. This particular location did not reflect the consistency I've experienced in the past; however, the Irving team demonstrated that the standard of care and professionalism is still very much present. I would recommend Milan, as the consistency and quality remain strong.

Such Great customer service! Very Friendly staff!…read moreMy tech was very friendly and made me feel very comfortable.

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

I have had a lot of work done here. Courtney is amazing at Botox and lip fillers. I have also had a…read morefew hydrafacials here with Karina and she's super sweet. I got so many compliments on my skin after the hydrafacial. The pricing is amazing and the ladies are really knowledgeable. I have met the medical director too and he's very experienced. The spa is also clean and stunning!

Amazing experience here!! The entire staff is so kind. Courtney was incredible- I have had a…read morehorrible time trying to dissolve some poorly placed filler at my derm's office and she was able to make such a big difference! Minimal swelling and no bruising. She is clearly exceptional at what she does. The doctor even came by to introduce himself and just go over my medical history briefly. They followed up with me to check on me as well. Would 100% recommend to anyone!!!

If you're on the fence about getting lip injections or Botox--consider this your sign to go for it!…read moreI can confidently say you won't regret it. I personally know the owner and can vouch for her deep passion and genuine commitment to helping women feel like the best version of themselves. And it shows in the team she's built. Now, let's talk about Madison--because she is phenomenal. She has the softest touch, the warmest energy, and somehow makes the whole experience feel more like catching up with a longtime friend than a cosmetic appointment. If someone's putting a needle in my face, I want them to be skilled and kind--and Madison is both, in spades. She's incredibly professional and quick, and her work truly speaks for itself. Every visit with her leaves me feeling confident and cared for. The rest of the staff has also been incredibly welcoming and sweet.

I came in to see Elizabeth Hurley for a recommendation on what to do for my skin, as I felt it…read moredidn't look the same as it used to. She is so honest--you can really feel it--and she won't recommend anything you don't need. She recommended RF microneedling, and Devin was the tech who performed it. I'm so happy with the results. My skin looks healthier, glowier, and plumper. Thank you so much!