I am extremely disappointed with my experience with MAP--and even more disappointed by the complete…read morelack of accountability from MAP staff, leadership, the CEO, and the Board of Directors.
I was directed to MAP specifically because I am low-income, uninsured, and have no realistic access to affordable medical care elsewhere. In other words, I was directed to MAP because I am exactly the type of person this program is supposed to help.
Instead, I encountered an experience that was unnecessarily difficult, frustrating, and, in my opinion, deeply unprofessional.
I submitted my application and was given a timeframe for a response. That timeframe passed without communication. I repeatedly made it clear that I needed communication by email and specifically requested that communication be handled in writing. That request was disregarded, and I was instead left with phone calls and voicemails.
When I finally followed up myself after waiting beyond the stated timeframe, I was then given an account of attempted contact that did not accurately reflect what had actually occurred. I also raised concerns regarding professionalism, accuracy, and confidentiality.
At that point, I escalated my concerns. I contacted MAP leadership, the CEO, and ultimately the Board of Directors because I believed someone in a position of authority should be willing to actually look into what happened.
Nobody did.
Despite being given multiple opportunities to address my concerns, I received no meaningful response from the organization or its leadership. Not even a basic acknowledgment that my complaint had been received and taken seriously.
That is an especially terrible look for an organization serving uninsured and low-income patients.
People who are already struggling to obtain medical care should not have to fight the very organization they were referred to for help. Being poor and uninsured does not mean I am required to tolerate poor communication, disregard for my clearly stated preferences, questionable explanations, or a complete lack of accountability.
And when concerns are escalated all the way to the CEO and Board of Directors and still receive no response, the problem is no longer just one employee or one bad interaction. It raises serious questions about the organization's willingness to hold itself accountable.
I am leaving this review so that other uninsured and low-income patients can make an informed decision about what they may encounter when seeking help through MAP.
I expected a program designed to help vulnerable patients to demonstrate compassion, professionalism, and accountability.
Unfortunately, that is not what I experienced.
And yes, I am still in intense pain , and the hospital refuses to even acknowledge my concerns.