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Dependable Cleaners

1.6 (34 reviews)
Closed 6:00 am - 8:00 pm

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$53 for FOUR SHIRTS!
Chris V.

Keep away from this place, they grossly overcharge! I dropped off four button down dress shirts for cleaning, when I returned to pick them up I was told the charge was $53...for FOUR SHIRTS! I had to stop and do a double take, the clerk explained that any time they receive name brand shirts (mine were Tommy Bahama), they automatically do a special type of dry cleaning that costs around $13 a shirt. They do not disclaim this when you drop the shirt off, it's not displayed, and they do not call the customer to verify if the customer agrees to the change and up-charge. When I balked the clerk told me I could come back the next morning and speak with the manager, which I did. Next morning the manager explains the same thing to me and offers a 20% off coupon, that was all. I ended up paying around $40 for four shirts. Never again will I bring anything here, that is absolutely unacceptable customer service. The clerk and manager were very polite and professional, that doesn't make up for atrocious policies, price gouging, and not contacting the customer prior to changing the service when they know the price difference is significant. I attached my receipt for proof.

Proof Dependable Cleaners laundered two shirts that were specifically asked to be dry cleaned.

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3 months ago

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6 months ago

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2 years ago

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1 year ago

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7 months ago

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7 months ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

Great service; anyone at front desk has done a great job- Sophie has been the most recent front desk

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5 years ago

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7 years ago

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3 years ago

Have had cleaning done here for years. Great service and cleaning always done with quality! Sophie is very helpful!

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3 years ago

They charge me $50 for one pair of pants and a suit. What a rip off they did a terrible job. I hope they get shut down.

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12 years ago

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8 years ago

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4 years ago

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7 years ago

Way too costly....way better cheaper options in Highlands Ranch

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7 years ago

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12 years ago

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10 years ago

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7 years ago

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9 years ago

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13 years ago

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11 years ago

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10 years ago

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10 years ago

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7 years ago

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8 years ago

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10 years ago

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9 years ago

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8 years ago

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12 years ago

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10 years ago

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Review Highlights - Dependable Cleaners

Sophie at the front desk is always so friendly and helpful.

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The Cleaners - Heel cap not attached properly.

The Cleaners

(11 reviews)

I had a shoe repair done for the first time. My shoe was repaired at a very reasonable cost and was…read moreready on time. I would use them again.

This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

Polo Cleaners

Polo Cleaners

(1 review)

This place is called Polo cleaners. I would steer clear of this place. The owner is very…read moredisagreeable and stubborn and does nothing to accommodate his customers requests. I was a delivery customer of theirs for years. I bought 2 $40 coupons from a door to door salesman not directly affiliated. I had no issue with the service but I found out that often I was being charged $6/shirt instead of $2.25 because they were linen - I put a request to not dry clean any of my shirts but they did it and charged for it anyway. I said I would sign a waiver that I authorized the cleaning even if they shrunk and he said no. For the last 2-3 years I have not needed much laundry service since my job didn't require dress shirts or suits. But today I contacted them. They let me know I owed them $9+ for the last cleaning so I paid it and apologized. They said they wouldn't do delivery for me anymore since I needed to have them charge credit cards on file and so because of all their charge errors I refused. So I went to their store to do a drop off since I wanted to recoup some more of my $80 investment. The owner was upset and argumentative in how he treated me. He kept bringing up my not using his business the last 2 years as if to say if you are not a regular customer you are not important to me. He said that if I did not get dry cleaning on a garment that I could not get any discount on the regular shirts which the coupon did not state. It was a very upsetting waste of time though I was glad to have paid off an outstanding payment since I value ethical behavior. If you appreciate good customer service - you will not find it here. If you want to try this place anyway, I would go talk to the owner - he is a shorter man with round glasses. Ask him about some of the things I mentioned here and see if he doesn't treat you rudely like he did to me.

Dependable Cleaners - laundryservices - Updated May 2026

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