Don't pay for the GoofProof policy! Not worth the paper it's written on…read more .Our loveseat cushion is separating in the center of the cushion and made a claim and they said it wasn't covered by our plan. Chair leg is loose and cannot be tightened and they also said it wasn't covered. Don't waste your money on Good Proof ins.

After shopping the 50 other furniture stores in the area we went in to Bob's just to say we had…read moreshopped everywhere.. That's where we met Jennifer, very polite and professional who didn't hound us to buy something welcomed us gave us a lay out and kept her distance allowing us to shop, she answered ALL of our questions was very friendly and caring explained EVERYTHING to us, we where short on time, so went back on Saturday to make our purchase. Again she and the Manager and the office staff ALL VERY POLITE AND FRIENDLY Very professional... We will be upgrading other furniture through out the next year or two and you can bet 100% I will be BACK To Bob's Discount DON'T let the name fool you this isn't Cheap furniture they've just eliminated all the mark ups of the BIG stores If you need QUALITY Furniture at DECENT PRICE Go see my FRIEND Jennifer Short she will take care of you

I ordered and received a mattress and box spring about a month ago from OMF. I visited the store to…read morecheckout the inventory in-person though I planned to order online. The employee working in the store was courteous and helpful. After ordering online, I got a confirmation email and a week or so later a call from the store to tell me when it would be delivered. The delivery workers arrived on time, were polite and efficient. They took away my old mattress as well. The best part is a comfortable, attractive new mattress I'll have for years. Great experience with Original Mattress Factory. Thanks!

Previously purchased OMF mattresses and was delighted. Decided to buy another and was…read moredisappointed. In spite of missed sewing on mattress, leaving puffiness, the store only responded by providing a piece of foam to place on the mattress. I suggest purchasing from a company that guarantees satisfaction and allows exchanges and/or returns.

Value on scratch and dent appliances is great! Customer Service from Kal, Denise, and Brock as a…read moreteam! We'll return for a bedroom set soon

If there was a zero rating that's what I would give this company!! Don't get me wrong the original…read morecustomer service was good when picking out our new Washer. Things just went way sideways at the time of check out. I asked the store mgr. Candy approximately how much would the interest be on the loan (we were doing the 90day same as cash program) & she stated she had no idea what the rates would be until the contract is completed. I found this hard to believe since she handles these transactions daily! She should have at the very least had a ballpark amount. Anyway, long story shorter contract typed up and had me Docusign on a very small machine. You couldn't see any of the terms (my bad) I signed it printed w/170 something % Finance Charge. Sorry, don't have it in front of me for exact number. Then a $99 early pmt fee if you P/O early. The delivery was a disaster, they didn't hook up the hoses correctly. I was reimbursed for that at least. Bottom Line I would never recommend this Company or American First Finance to anyone, not even someone I don't care for!!!

Recently, we started to experience some issues with the chamber on my wife's side of the bed…read moredefaulting and inflating. I called Sleep Number and arranged for a technician to come out and look at the issue. Imagine my surprise when I was told that it would cost me $190 for someone to even look at the bed, but the parts and labor were covered. The technician came out this past Tuesday and looked at the bed. It was either a leak in the chamber or the pump and if the chamber deflated during the day it was a leak, if not it was the pump and to call to let them know so the appropriate part could be ordered. I followed up as I was instructed and was greeted by an extremely rude and hostile CSR. I was told that the technician was wrong and to put the cap on for another 2 days or I can order the pump. I ordered the pump and found out that Sleep Number would only cover 65% of the cost and that if I wanted another technician to come to install it that would be another $190. I asked why the fee since it was a continuation of same issue. I was rudleytold that again every time some on came in the door it was $190. Then condencending tone was told they could send me directions and it was simple and anyone could do it. Today I spoke to a supervisor who was no better. She was not apologetic and would do nothing to make up for the service I received. If this is the way Sleep Number treats its customers, well it is lousy. Sorry I am not an NFL player that Sleep Number sponsors. But to not try a appease the customer for poor service is unacceptable. It isn't my fault the the rep in the store gave me wrong information about the warranty or the technician about keeping the champer capped.

Will NEVER buy another sleep number bed again. We have two in our house queen size and a king size…read morebed. On both beds the pump went out on them. One bed 2 years old and one bed about 3 years old. Sleep number going to change me over $200. Each bed and that is with me replacing it myself not even a personal doing it. Do NOT waste your time. There beds do NOT last to a 4 year mark. Poor value. What a waste of money

Grey did a wonderful job helping my son pick a mattress for his first apartment. We had tried…read moreother stores with no success. Grey had my son try different ones, all in our price range. We were in & out in 30 minutes with a mattress and a base that we set up immediately as soon as we got to the apartment.

Been looking for a mattress all week. Every other store just took me to the most expensive…read moremattress, but TJ here asked me a few questions and within 15 min had me in a Mattress I was comfortable with. Should have started here to begin with.

They've been in business for over 45 years and and have excellent customer service. They will go…read moreabove and beyond for customers. Great selection and prices as well. They offer free local delivery on most of their mattresses. They also will take away your old mattress and dispose of it for you.

Great staff, and great to do business with. I would highly recommend getting your mattress needs at…read moresnuggy's.

We looked at three different stores and ended up going back to Cincinnati Overstock Warehouse a…read moresecond time when we were searching for a sectional. The staff was not pushy at all and were all very welcoming. We came back after falling in love with a sectional, but didn't love the color of the one on display. Tyler, the manager, helped us order it in the color we wanted and was willing to answer any of our questions. We felt the selection was great, and the prices were even greater. We got our sectional for half the factory price. While we hadn't anticipated waiting weeks or months for it to arrive, we're hoping it will be worth the wait when it does get delivered. Unfortunately, the pandemic really put a damper on the furniture industry and delivery times, so it's across the board and not just Overstock with long wait times at the moment.

Sales staff blatantly lied to us. Promised us 4-6 weeks delivery, when I called customer service…read morethey told us it would be at least 5 more weeks. We're now on week 10 with no answer of when it's coming in. I'm fully aware of Covid putting things on pause but the customer service lady even said "yeah we need to talk to our sales reps, they've been lying to people. They know better." I also straight out asked the sales lady if they couch would get assembled upon delivery. She said yes, 100%. On the receipt it says assembly not included so I turned my phone on and recorded her promising me it would be assembled. After reading some other reviews, I doubt they assemble it so I'll bring the recording of her lying to the proper parties. Don't get lied to by these people. Still waiting on my couch, will update.