The showroom has a nice layout, it feels spacious and organized. It's easy to navigate and while I…read moredidn't browse their selection too much, I did see quite a variety of recliners and ergonomic office chairs, in addition to mattresses and bed frames. The building is large and it seems like they utilize their space well. It's a family owned business, which is already a plus in my book. While I didn't notice anything cheap, I did see some really high quality items with reasonable prices for what you are getting. Several weeks prior, my parents made several purchases here with Debbie. They bought a stressless recliner and a new mattress, both of them referred to the mattress as the best they've had in their lives. I tested out the recliner when visiting and it certainly is comfortable and relieves pressure. When making a purchase for medical reasons, if you provide documentation from your doctor they will waive the tax. They also provide a free mattress cover with mattress purchase. Delivery on your initial purchase is free and they will remove your old mattress (always a huge plus). There is a 30 day window in which you can exchange or refund with just a $50 fee that I believe covers their removal. My father was in the hospital and was going to need a different bed with adjustable capabilities. My parents wanted to continue to do business here and since their purchase was within the last 30 days I found their invoice and called to find out what hidden problems might occur. Mike answered the phone and was extremely helpful and sympathetic and made the entire situation seem very easy. When I arrived with my mother, Debbie was there waiting and clearly had been briefed on the situation. She remembered my mother and was very kind and inquired about my father's health. She even asked my mother if she would like them to wear masks. Both Mike and Debbie addressed our concerns about the height of the bed and their alternate solutions and it was a huge relief. They made the exchange paperwork completely painless and were very patient with our exhaustion levels. Later Debbie called me to assure me they had the appropriate paperwork filed and would call when the mattress arrived to schedule the delivery. This gave me so much peace of mind, I'm really glad she took the time to give me that call. The way they treated my family during a difficult time means everything to me and I highly recommend this helpful and kind staff that sells great quality furniture. If I lived in the area I would gladly give them my business. In fact, since I will be visiting often, I will most likely go out of my way to purchase accessories or office furniture small enough to fit in my vehicle from this location.

Seth was extremely attentive to my requirements (mattress type and price range) and created a…read morewelcoming environment. As other patrons have noted in their feedback, you feel like part of the family and receive excellent care from the moment you enter the store until the mattress is delivered. I will certainly suggest this store to my friends and relatives.

Just purchased a Stearns & Foster from The Sleep Station yesterday and it was delivered today!…read moreTypically they do same day delivery but we preferred having it delivered the following day! There are many great things I want to note about this company and this location: 1. Free delivery and same day delivery 2. Great customer service! I didn't feel like I was being followed by a sales associate while I was awkwardly laying on various beds! 3. We told them what we were interested in and they immediately showed us 3 options and they all had great deals! 4. Once the bed was delivered they were extremely nice, clean, and efficient! Overall I had a great experience with these guys and we will continue purchasing through them!

Wanted to support a local business when purchasing my son a new bed. Went there this morning and…read morehad an awesome experience. We explained our budget and had some great options without someone trying to upsale us on more than we needed. We were in and out in 15 or 20 minutes and they had our new bed delivered in just a couple of hours. Fantastic service and selection. Will use again for our next purchases.

Let me update since they have a new store manager... I…read morecalled in a little after the lockdown to let them know the issues I experienced when I first purchased from them and spoke with Terrell. He was very apologetic and let me know that he would try his best to accommodate me. I told him that I was unsatisfied with the previous delivery service and since I live in Elgin (2 hours away) I would just come pick up my replacement items....y'all this man was soooo freaking nice!!! He helped me strap everything down and made sure I was straight before pulling off. Before, I would give this place 0 stars if I could; but with the new management, I have to say... they deserve 5+!!!

Their prices are good and the people IN the store are nice and helpful, but the delivery is AWFUL…read more They told me they would be at my location in 30 minutes, so I had someone there waiting. An HOUR later, we'd heard nothing. I called the delivery person, and he said, "oh, I was having truck trouble. Sorry, should have called you." I asked when he'd be there, and he said "they're almost finished cleaning my truck." So which was it? Trouble, or dirty? He wouldn't give me a time. 30 minutes after that, I still hadn't heard anything, so I told the person at my apartment to leave so he could go back to work. The mattress wasn't delivered for another HOUR AND A HALF, while I'm supposed to be at dinner with family in from out of state. He also said, as he was leaving, "I'm so f*cking rich, I don't need to deal with bullsh*t apartment livers [sic] like this." If you buy from here, never, ever, ever use their delivery.

They have great books. I bought one that was originally $17.99 for .99!!!!!!…read moreThey also have a huge selection of dog toys!!! Most were $3.99-$6.99. The cashier was nice and friendly.

Our family likes to check out Ollie's. It's fun to hunt for great finds…read more Another reviewer mentioned the exterior looking like a daycare and it made me laugh because we thought the outside looked... colorful... as well upon pulling up. The value at Ollie's is great. We didn't have a ton of time to shop but we nabbed an A&M garden flag for $6.99 and a big bag of Brownie Brittle for $5.99. (Now I will note that we have been "burned" by food at Ollie's in the past -not this particular location- when we bought some mint patties which were infested with bugs. So yes we are "nervous" buying food here but I think that if they are well packaged, that shouldn't normally be a problem.) Now for the service. Wow. Aimee was our cashier and was FABULOUS. She was so friendly and helpful. She got us signed up for Ollie's rewards and explained everything so thoroughly. I honestly don't know why we didn't sign up before. It's not like we shop here much but the points don't expire so we should have done it sooner. Thankfully this wonderful employee was able to get us signed up. Wasn't expecting such great service here. Outstanding.

My husband and I had a wonderful experience working with Julian at Star furniture to buy our…read moremattress and bed. I would highly recommend him for his knowledge and expertise. We couldn't have asked for a better shopping experience.

we were looking for furniture pieces and let the service team member know we wished to look on our…read moreown. Not even 5 minutes later she was following us around and directing us towards specific furniture sets that were more expensive than we were comfortable spending despite us voicing that to the representative. I'm hoping the sales team takes it more seriously in the near future that when potential customers voice that they would like to browse on their own that they will respect that wish. Ultimately we were driven away due to the feeling of being pressured to purchase that same day.

Ashlie is awesome, she helped me find the perfect mattress! They even have financing for up to 60…read moremonth no interest!

From the owner: We are sleep experts! We comfort fit you for the right bed, we take our time with each customer to…read moreensure the customer gets what they need and can afford.

The guy leaving a bad review has lost his mind the furniture selection is great they can get…read moreanything you need at a discounted price he's upset because he didn't choose the right furniture buy cheap you get cheap

Unfortunately we had purchased a dual recliner/love seat here and I am very displeased with the…read moreproduct. Very poor quality along with extremely poor customer service coming directly from who claimed to be the owner's son. When delivered, the product was incomplete. Even more dissatisfied was the son who delivered the incomplete product did nothing to offer to fix nor apologize for the issue. I also payed the company to remove the old couch as they not only did not complete that service, just left the old couch next to a dumpster. I assumed they took the old couch with them but as the son was too small to handle a simple task alone that was understandable. Called the next day and was told they had ordered the piece and it would be in a few days later. When arrived to the store I was again greeted by the owner's son and asked if the pieces arrived. He said no and had no clue when or if they would be in. Disappointed I asked if they would offer a refund or take anything off. He said that wasn't an option, as I was pretty much S.O.L.'ed at that point and at least I was able to put the armrest on the couch, which wasn't an option as without the brackets to hold both in place, the armrest would slip off. Intimidated by my displeasure he quickly grabbed for his phone to pretend to have a phone call and walked off to the back leaving me alone in the front of the store which was very childish. From his reaction it seems this type of poor professionalism and poor customer service he offers happens quite frequently. Luckily another employee was able to fix the issue which he just went to another store and got what was needed for my issue a few days later. Simple enough. Something the owner's son could not accomplish or handle is just mind boggling. Definitely will not and can not recommend this business to anyone as of something is missing they will not take any ownership, responsibility, nor will they (the son) offer to fix the problem. Overpriced and fualty products is why it's a discount store.

I grew up in a city that had Haverty's so was thrilled to see one had opened in my area!! With…read moreShane's help I bought a gorgeous sofa and ottoman in my budget. Delivery was seamless. They use their own in-house delivery team and I've seen them in the store since then where they have greeted me by name and asked if I'm happy with everything. I ended up deciding to get a custom ottoman instead of the one I purchased. With their 3 day return window it was no issue. Their designer Ty helped me pick out the perfect fabric for my living room. It will be 5 weeks before I get my new ottoman but no worries, I can keep the one I initially purchased until my new one arrives. It's the little things like this that make a difference. WhIle they are bit more expensive it is worth it in the long run. My first choice for furniture will always be Haverty's

Great furniture and the staff are so helpful! Jay provided great service during COVID and worked…read morewith us to get our furniture on time . Nicole is great as well.

Late last month my husband and I bought a loveseat and sofa from Darla and Todd. Last week my…read morehusband noticed the right side recliner on the sofa was really loose and felt like it was broken. So we made a short video and I stopped by on Saturday to show it to Darla. She said send me that video and asked for a couple more photos and said she would contact the manufacturer first thing Monday morning. Later Monday Darla emailed me back that the manufacturer would be sending a new back. Today (Friday Todd delivered and installed the new back, in less then a week of notifying them of the issue.) Great customer service. We will be back if/when we need new furniture again. Highly recommend.

Sold me a mattress that was not correct size. When j asked about a warranty on it they said they…read morewould exchange it and I called ahead to make sure they had measured another mattress that was closer to correct specifications. Had my husband load up the other one back into the plastic to go exchange it and when he got there all mattresses were short inches and they had lied to us on the phone and made us drive all the way back out there with the mattress. Deceitful and dishonest.

My daughter and I were just discussing how we should go and look at some mattresses. So we stopped…read moreby this particular Ashley's. I'm glad we did. EJ greeted us warmly and professionally. After showing him what we were potentially looking for, he knew exactly what and where to go. We tested out similar mattresses (the one we wanted was not in stock). But then, someone else walked up and said: it up and ready. We tested out the latest mattress for him. It was a truly amazing experience. Furthermore, EJ answered every single question that we had and took time to explain everything. We ended up chatting and laughing like old friends. He was very genuine and knowledgeable. The prices and quality of each mattress that we tested out and inquired about was excellent. But then came a sweet sale for the particular mattress we decided to purchase. Omg! The mattress was awesome. Then we had to "put out a fire" but it was so smooth and even better than we expected! Clone EJ!!! No wonder he's a Sleep Doctor! Thank you for a great mattress and awesome customer service!

I am still trying to get the couch fixed almost 2 years after purchase for the same problem when it…read morewas delivered broken! This place is horrible and will rip off its customers DO NOT BUY FROM HERE!!!!!!! I can't stress this enough. Their furniture is of low quality, and their service is non-existent! Worst experience of my life. I have spent more time trying to get this fixed because they just refuse to respond. Horrible and worst company I've ever dealt with. DO NOT BUT FROM THIS THIEF OF A COMPANY!