My daughter and I were just discussing how we should go and look at some mattresses. So we stopped by this particular Ashley's. I'm glad we did. EJ greeted us warmly and professionally. After showing him what we were potentially looking for, he knew exactly what and where to go. We tested out similar mattresses (the one we wanted was not in stock). But then, someone else walked up and said: it up and ready. We tested out the latest mattress for him. It was a truly amazing experience. Furthermore, EJ answered every single question that we had and took time to explain everything. We ended up chatting and laughing like old friends. He was very genuine and knowledgeable. The prices and quality of each mattress that we tested out and inquired about was excellent. But then came a sweet sale for the particular mattress we decided to purchase. Omg! The mattress was awesome. Then we had to "put out a fire" but it was so smooth and even better than we expected! Clone EJ!!! No wonder he's a Sleep Doctor! Thank you for a great mattress and awesome customer service! read more

Worst furniture store I've ever dealt with. I've had a couch for over two years that's has been broken since I bought it!!! The customer service from this company is by the worst! They don't care at all!!! DO NOT WASTE YOUR TIME OR MONEY AT THIS STORE!!!! read more

Very disappointing experience at Ashley. My fiancé and I visited the store yesterday intending to purchase a sectional, but the salesperson assisting us was rude, dismissive, and seemed completely uninterested in helping us make a purchase. When my fiancé commented that a loveseat priced around $750 seemed expensive compared with a 5-piece sectional priced around $1,300, her reaction and smile came across as condescending. She also did not make much effort to show us different options or explain the available pricing. What frustrated us most was that she never mentioned the Labor Day sale. I only brought it up because I had already seen the promotion on Ashley's website. Her response was basically, "Oh yeah, let me check, but you have to decide which one you want first." That made no sense to us. If different pieces have sale prices or promotions, customers need to know those prices while comparing options, not after they have already made a decision. We came in genuinely ready to buy furniture, but the attitude and lack of assistance made us decide not to purchase anything and leave the store. A better customer-service experience could have easily resulted in a sale. read more

My wife and I purchased two Ashley Signature 4Z-Serenity Zone Lift Chair recliners from the Ashley Furniture store in College Station, Texas. The purchase price with delivery and 5-year warranty was $4,000. We were uncomfortable just buying something online without trying it out. So, we went to Ashley. The display model we looked at before purchasing had a USB charging port at the end of the remote controller. The USB charger was considered one of the pre-requisites for us in buying the recliner. However, the recliners that Ashley delivered did not have the USB charging ports. We communicated with the store manager and sales person asking them to remedy this situation. They told us that we were mistaken about there being a USB port on the display model, as well being a feature of the 4Z-Serenity Zone Lift Chair recliner. However, we know what we looked at in the store. Additionally, we did research on the web for a description of the product using the search terms "Ashley Furniture 4Z-Serenity Zone Power Lift Recliner and usb port." The AI description from the search reads: "AI Overview The Ashley 4Z-Serenity Zone Power Lift Recliner includes a built-in zero-draw USB port that only uses electricity when you are actively charging a device. [1, 2] Key USB Port Details * Zero-Draw Technology: Prevents phantom power drain by resting completely inactive until a USB cable is plugged in and in use. * Convenient Placement: Built right into the one-touch power control panel on the side of the chair for easy access. [1, 2] Chair Overview & Specs * Price Range: Typically costs between $1,000 and $1,800 depending on the retailer and current promotions. * Dimensions: 38 inches wide by 41 inches deep by 44 inches high. * Weight: 159 pounds. * Upholstery: Next-Gen Durapella, a water-repellent faux leather that is durable and easy to clean. * Comfort Features: Power lift assist to help you stand, 4-zone heat and massage (head, neck, shoulders, lumbar), and a zero-gravity reclining mechanism." We also scanned multiple websites that sell the Ashley Signature 4Z-Serenity Zone Lift Chair recliner. Here are links to the descriptions on six of these websites. https://www.wayfair.com/furniture/pdp/hokku-designs-4z-serenity-zone-power-lift-recliner-w113652543.html?piid=1977471997 https://www.thefurnituremart.com/products/sig1210312/ https://wichitafurniture.com/4z-serenity-zone-lift-chair-2 https://www.furnitureappliancemart.com/product/signature-design-by-ashley-serenity-zone-sand-power-lift-recliner-1210312-1665525 https://www.morrisathome.com/product/group/living-room/reclining/recliners/serenity-zone-power-lift-recliner/3018055/2925568 https://ornatehome.com/products/4z-serenity-zone-slate-power-lift-recliner-1210412-ashley As you will see upon visiting these online stores, all say that the recliner we bought comes with a zero-draw USB port. Now, we have asked the local people at Ashley furniture to remedy this classic situation of "bait-and-switch". We speculate that they have attempted to pawn off old inventory that does not have the USB port feature. We like the recliner generally and do not want another model. We simply want what we saw in the store, and which is advertised online at other outlets. However, they are saying it does not exist, even though from the above evidence we know that it does exist. We asked for a refund so that we can purchase the item from another furniture outlet. However, they say that they will not do this, but that we can select from other recliners in the store. The problem for us is, we like the recliner and don't want to select from other recliners in the store. So, what would satisfy us from most to least preferred? 1) Replace our recliners with the model that has the USB port. 2) Replace the remotes on our recliners with those that have the USB port. 3) Give us a full refund so that we can purchase the item elsewhere. 4) Discount the purchase price so that we can somehow add USB port features to adjacent furniture. read more

Let's start with the positive: the furniture was delivered in showroom condition. I have been a loyal Ashley Furniture customer for 30 years. This was my first experience with the College Station store, and the last. Holly - the sales person I regrettably dealt with told me "the mattress pad is included with the mattress but is not in stock." When I went to pick up this "included" mattress pad, I find out it was not included. It was a $200 mattress pad that was of less quality than a $40 mattress pad found at the local Walmart. When we totaled up the order, it was about $1000 high. So when I asked for an explanation, Holly said it was the "standard warranty that is included." I told her I did not want an extended warranty, she argued it was standard and I had to accept it. I told her this was not my first rodeo and it is not standard. She pushed back two more times before finally deleting the extended warranty from the order. Holly provided me her cell phone number, yet was not responsive. The only reason I gave two stars is because the delivery was nearly flawless. Other than that, I give Holly a zero - and I give her manager a zero for tolerating shady sales behavior. And it is not the $1000 that pisses me off - it is the $200 mattress pad that she insisted came with the mattress we purchased. read more

The selection and prices are great but the customer service is even better! We bought a bed from this store and Zach and EJ worked to make sure we got exactly what we needed! I have bought several items from Ashley Furniture and have always been happy with everything. read more

I went in to specifically look at sleeper sofas. They have sofas that have the option to buy in sleeper sofas but no sleeper sofas on the floor. I looked at the options and came across the altari. The floor salesman told me that the sofa was on sale for Memorial Day and that is would be $943 plus tax with the discount. Well that was weird because on the website it is listed as the sleeper sofa as $943. I pointed that out to the guy and he then said oh yeah we will match our listed price online. Well sir, I would really hope so. At that point, I was decided that I was not going to purchase anything from this store because I already felt like you were trying to take me for a run for my money. When my husband and I tried to leave, the salesman tried to convince us to purchase the sofa. I explained that I had family coming in 2 weeks and 2 out of the 3 sleeper sofas are not in stock and wouldn't be in stock and then the altari was the only option. I explained that I would sleep on the decision. He then tried to get me to buy by explaining that that sofa might also not be in stock tomorrow if I waited. Again, I understand that is how stores work and if that happens it happens but he had already tried to swindle me (in my opinion) with the price so I would not be purchasing with him or from this store. read more

Salesperson Holly Johnston and the Regional Manager Mike turned a bad situation into a satisfied customer who will return. Through their incredible support, listening, and taking action we were able to get a sofa sleeper warranty situation dealt with quickly & efficiently. Also their Guest Care department & DC Center staff ensured continued support to rectify a bad situation. Thank You to All we made this into a client for life. read more

Purchased a whole bedroom set (plus other furniture items) from Ashleys Furniture in College Station and received the wrong bed rails. We have been sleeping on the floor going on two weeks now because the delivery date for the rails keeps getting pushed back and there has been no kind of compensation. The expected delivery date is still another 2 weeks out. Horrible experience to have spent thousands of dollars with them! read more

Guest relation are ridiculous they will hang up on you and sound like they are not fitted in their job. They are now Partnered with Synchrony and they charge you late fees without them sending you your statement and your card. The store customer service and manager can not do anything they will just go around and round talking BS over and over. At the end they won't help you. They can't help you. Once they sold you their furniture, that's all they care about. read more

Delivery is horrific! Unable to talk with anyone but the computer - no such person as "Jenny"! The furniture if fine, but they need to definitely work on the warehouse scheduling. I've spent Thousands of Cash dollars and only receive respect from a very gracious salesperson. read more

After months of shopping I purchased the Alesandra Sofa from Ashley. I waited several months for delivery which arrived in November 2021. I LOVED the couch until January 2023 when it was suddenly sinking. The decking (base for the cushion) has almost completely torn and will no longer support the couch. After extensive contact with customer service I have been informed the warrantee was only for 12 months (I missed it by 6 weeks) and they will not offer any assistance. The decking is clearly defective and I have photos to demonstrate this. Ashley claims the couch was abused in some way for this type of tear to occur. The couch is in pristine condition aside from the decking and was only used by four adults in home. So very unhappy with the outcome. Apparently Ashley furniture has a 13 month lifespan so buyer beware! read more

Went in during their remodel sale. The lady who helped me was new which was fine BUT she told us that the dining room table would be assembled when it came in. I am not moving until August but the sale was amazing so we purchased the table! When the table came in they called to let us know. I asked them how long could I have it in their warehouse and they don't me "not that long, that if it was going to be in the warehouse for 3 months that they would sell it to a person who needed it immediately and would re-order mine when I needed it" the lady who told me that wasn't sure that was correct either.I told them I would search for a storage units to fit the ASSEMBLED TABLE, chairs and bench. Upon picking up my assembled table, I noticed it was in a box!!! Now I understand if a table was assembled and taking up space in their warehouse that keeping it in there would be a problem but in a box!!!! On a shelf!! With all the other boxes on a self and they couldn't store it for me is ridiculous! Like I said, we were told it would be assembled upon picking it up. They tell us on the phone that it only comes assembled if it's a delivery. That's not what the lady told me when purchasing. She also said all you have to do it screw it in. So! It's not the point! They need to get their information straight before telling a buyer false information. There is nothing that they will do to make a customer happy and night I add we paid cash not finance this table. Completely disappointed with this place so that is why they got a 1 star. read more

Great customer service until delivery. If you are unhappy with your purchase after it is delivered, you are out of luck. They have no customer satisfaction guarantee, except for mattresses. I bought a couch that felt good in the store but after it arrived is very uncomfortable to sit in for any length of time. I've had it for 3 days and my back has hurt every day since I received it. I learned an expensive lesson with this purchase and that is to never buy anything from Ashley Furniture again. read more

Excellent service today by Bryan! Thank you for your patience with our decisions and sharing the options!

Six months ago, we ordered a bed and two nightstands. The process to order them was seamless, from the website to the app to the phoNe call with a sales person. However, we drove an hour each way to pick up the furniture when it came in -- to avoid a pricey delivery fee -- and the trouble began as soon as we started setting up. The bed came missing the slats under the mattress, so we had to fashion our own with the additional purchase of lumber. The construction of the bed is cheap; "flimsy" is the word I'd use. It's also slightly too large, so that our king size mattress sits about 2 inches inside the edge of the frame on either side. The nightstands were unnecessarily difficult to put together, and the drawers of one seemed not to fit at all. After many, many tries, we finally were able to get them to sit precariously on the slide arms. read more

We placed an order in September and was told the furniture would arrive in October. It is now February and we are still being told they do not know when our furniture will arrive. read more

If I could I would give this business a 0. I regret wasting my time at the store, shopping for a sofa, finding one I like, ordering it and waiting for 3 months for a sofa that never arrived. When I called to follow up, they suddenly realized there was ANOTHER (that's right another) delay in processing and shipping. They wanted me to wait another 6 weeks until they can have the sofa sent (probably so they can delay again). ABSOLUTE WORST! DO NOT order from this company (or maybe this location in BCS) unless you won't need a sofa for a year later...not exaggerating much. read more

I purchased a bedroom in labor day last year. I was very long time waiting for deliver it and when it delivered it was wrong bedroom and I had to reorder again and after the one month I received the correct one but when they wanted to install the bed they've damaged the new bed and I called several times to customer and they didn't respond it. I really feel frustrating after the one year they still don't respond and they didn't care about the customer. read more

Ashley Store - Furniture Stores Near Me - College Station, Texas

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A few months after a great experience of buying my furniture at this store, I had a terrible customer service by Cindy (a receptionist who answers the phone). It was so bad that I had to post my complaints. Just a few days later, the general manager (Scott) reached out to me and apologized.. He listened to my case and offered to help. Some of the items I ordered in April was not going to be ready until September and I really needed them by August. So he said that he will try to find alternate furniture in their inventory. After about 30 min later, he found two desks (sent me the picture and they looked nice) and included to be shipped with other furniture. When they arrived, they looked better than the ones I ordered originally.. On the delivery day, while the guys were assembling the bed, they realized that there were some errors made at the factory and they could not finish assembling them. So the delivery guys left them without getting them completed. I called Scott and explained the situation, he sent a technician out on Saturday!! The technician came within an hour and fixed the problem. I was very impressed.. Because of Scott, my review is changing from 1 star to 5 star.. I will definitely buy more furniture from them.. I just have to avoid running into Cindy.. read more

Haven't even received my merchandise yet, and can't even get through to anyone at the store. Every time I have called, I cannot even get a word out of my mouth before being put on hold. Seriously considering canceling my purchase and getting my money back Well, I've had my furniture for a little over a month now. I was told that I would receive a bill in the mail within the first 30 days after delivery. I waited until close to the allotted time and called the store to see what the problem was. They told me that my bill would not arrive until the thirty days were up, so I waited until I was sure the thirty days were up and went to the store (see first paragraph for reasons). They called the finance company for me since I didn't even get a phone number. I was then informed that I was already late on my first bill (which I NEVER RECEIVED), and I had to pay the last months bill AND a $27.00 late fee. Needless to say my wife and I were furious. They said they would credit the late fee to my account, but I'm not going to hold my breath. Chances are we will NOT be buying from this company again. read more

Honestly, a 1 Star rating is generous. I'm not one to go out of my way to leave reviews, but the customer service here is so awful I feel obligated to warn people. After they delivered the wrong bed frame, it took them over a month to replace it due to neglect, sending all my calls to voicemail, and disorganization. It's evident they don't care about providing good service at all. If you value your time and/or a good nights sleep, do NOT buy your mattresses here. The salespeople are really sweet though! read more

You will be waiting and waiting for the arrival of your furniture . The delivery date always changes. Better off going somewhere else. Don't waste your time. read more

Visited this store to buy a sofa I saw online when I first moved to the BCS area. As soon as I walked in I was helped by Hunter. He was awesome and made the process very easy and quick. I knew what I wanted and he didn't make me feel pressured to buy anything extra. I was in and out the store in about 45 mins which was great since I had more shopping to do for my new apartment. The delivery also was quick and easy they said it would be deliver about a week later between 8am-noon and by 8:30am they were calling to tell me they would be here in about 15 mins. The delivery guys were here and gone in less than 5 mins. Great customer service all the way around! read more

I'm not the one big on leaving bad reviews but this is really the only way to go about getting it to their attention. The ashley furniture store in college station Texas has got to do better. Don't get me wrong it's a nice store and nice folks working there but I'm going on 3 months now waiting on the correct couch. I went there back in January and ordered a sectional and a bedroom set. Got bits and pieces over 2 months for the bedroom set. Finally after 2 months I got the sofa. It was the wrong one. Went up to the store told them and they "accidentally " ordered it facing the wrong way. Ok not too big of a deal. Re ordered the couch. A month later i finally get half of the correct side. I called and asked about the other half that didnt get delivered and they said it was back ordered. But as they were checking the order it was apparently ordered wrong again. And was going to have to left side pieces. So after raising a fuss they re ordered once again and of course it is on back order. I spent well over 4k there and I'm over 3 months in and only half a couch. Talked to managers to see if we could get it figured or refunded or some kind of store credit and all they have to tell me is all we can do is say sorry. REALLY??? SORRY? That's it. This was definitely a huge headache so I will for sure not be spending anymore money at that store. And if anyone is ordering from them double check your handlers paperwork and make sure they order the correct items. Or you'll be in the same boat. read more

I am so angry!! Went in over 2 months ago and ordered a bed, told them I HAD to have it by the 1st week of October because of guests...oh yes ma'am it will be here before you need it. Called last week, headboard and footboard are in but not the rails, they will be here by the 6th. Called today, the 6th and told they might be here by the 19th! DO NOT PURCHASE HERE! read more

We were searching for chairs. The salesman showed us a picture but did not have one on the floor. We were sent to the warehouse where Brandon not only put one together for us to see, he delivered them immediately (followed us home). Brandon went far and above. read more

Me and my husband recently purchased a mattress (from Mattress SleepCenters). But we did shop everywhere in the process. Ashley's was very clean, nice, and friendly. But after walking into the store and showing myself a couple beds an older gentleman comes up and starts leading me to more expensive mattresses. This was fine as we didn't really know what we wanted and wanted to see all our options. However, as Greg said, he started pushing "sales" on us and simply wanted to push us out of our price range. Throughout the man never really seemed to educate us on what we were laying on simply hopping from bed to bed looking for something we would spend money on. I probably would have rated them higher if I didn't have Mattress SleepCenters to compare it to. read more

Beware of the peeling leather furniture! I want and bought a sectional for a size able amount of money. I asked specifically for 100% real leather so it held together As nicely as my 10 year old couches had. 4 years into ownership the couches start peeling! Leather doesn't peel. I went and asked someone about it and I was told the associate must have mistakingly sold me synthetic durablend. Well i paid real leather price for something I had to sit at the curb. Thousands of dollars later, and I had to take my now 14 year old leather sofa out of my hubby's man cave and put back in our living room to make due until I can find a reputable furniture company that sells real leather. Beware. read more

I would like to thank the General Manager Gabe Gonzales for his personal attention to the chair matter. He personally came out with a technician and fixed the chair in a matter of minutes. They were courteous and exceptionally helpful in resolving the issue. We no longer have a "twin bed" in the middle of our living room. I am personally grateful because a happy husband is better than a mad one. read more

Went in looking for a desk. Maria ended up being our sales person. To begin with she was very helpful. We purchased a bed and chose to have it delivered despite debating weather it was worth it to have it delivered for $300+. Maria contacted us the next day saying she lowered our delivery fee to $200+. She then said she would find out if she could have the new contract send over electronically to have it signed for the price adjustment. Did not end up hearing from her a couple of days, and had to call for her. She called me the next day after I reached out and explained how it was taken care of. When signing fir the bed originally, we were quoted a delivery date of March 3rd-10th. With that being the estimated deliver, we agreed to start our payments the week prior to delivery. After the middle of the estimated week had passed, we called and were told that the date was April 3rd! First she told me that we had not signed the paper with the estimated date, then in another conversation told my fiancé that we signed and agreed to the April date. However how could that be when we set up for payments to start the week prior to deliver and were charged Feb 25th! We are very disappointed in the dishonesty and trap we were put into all for her to make commission off of us. I expected way more going into this store. Our order has now been cancelled because we cannot sleep on the floor for that long out! read more

I'm another person who was sold "leather" furniture that wasn't and it peeled after 4 years! The manager has offered 50% off on new furniture but I can't afford to replace it even at that discount. I'm single and very gentle with my stuff. I can't imagine how quickly it would have broken down if I had kids or lots of company! Boo and shame on you! I had a leather sofa in white from Ikea that lasted over 20 years, and cost about the same! read more

Very poor customer service. Busy, never returns calls and was told they were backed up. I can see why. Went in with Grand daughters sofa pillows that flatten out. The one year warranty up by 10 days the extended warranty useless. Salesman compared flattening of cushions to car seats ? Normal wear and tear ? Customer service doesn't return calls so they can send someone to decide if "normal wear and tear" in their judgement. The sofa was a Bladen hide a bed and I was prepare to buy the other three items to match. NOT NOW !! Check other reviews on the set and they have same problem. Will not shop or recommend Ashley Furniture. read more

I made my first furniture purchase back in February, now it is 4/6/19 and still have not received my new couch. We were called by the salesman last week and another employee telling us our couch was in. When we called back the lady over the phone was reading back a completely different order that was not ours. So we called back again the next day to figure it all out. The employee we last spoke to us said "Yes, that was an error in our system, but your couch is in". We left to pick it up at the warehouse on 30 and only one piece to our couch was in the warehouse. The employees at the warehouse told us they were were waiting on the other pieces to get in, but turns out our couch was loaded up in another person's vehicle. The customer service to follow was less than impressive. I would highly recommend not using this company. Between the multiple trips up to the store, phone calls, and lack of promised call backs from the store manager, Scott. Your money is better off spent somewhere else. read more

I purchased a leather love seat and sofa. I also purchased the extended warranty. The leather is peeling and cracked. I've been told by the warranty company that this is a known manufacturing defect and will be handled by the store. What a joke! I've been waiting since March 26th for this store to "handle" it. I have contacted them once or twice a week for the past 5 weeks only to be told each time that someone will get back to me. BUYER BEWARE! Worst customer service. Ever. read more

I just bought a piece of furniture. I took it out of the box and it was made of cheap material and was already broken. I paid very good money for something I will never use. The salesman had a misnomer of saying "take it out of the box before you take it home and inspect it or it will be hard to return it" which I didn't do because it was heavy and I was in a hurry. So I will most likely not get a return on this. read more

Purchased multiple things from Ashley, all leather faux items have peeled off within 3 years. When we bought extended warranty, customer service took 6 weeks to get back to me after multiple phone calls I had to finally go into the store to speak with someone and by that time my warranty ran out and they wouldn't honor it anymore. Such poor customer service! read more

Everything with High quality that's why its all expensive, but the service so good, if you are living in college station, Ashley is the 1st place you have to come. read more

Nice salespersons, but the quality of the furniture has cratered in the last 5 years. Furniture breaks very easily now. If you could just take the staff and put them in a better furniture store, it would be great. read more

Do not waste your time or money at the College Station Ashley Furniture. They have nothing in stock and it will take weeks to get your merchandise. I asked if I could cancel the order and they assured me I could as long as I had not received the merchandise. I read the cancelation policy on my invoice and it says you can cancel within 48 hours. This store told me they were too busy and my sales associate would call me to complete the return. She never called. When I called back the general manager said no to the cancellation. I asked to speak to corporate and GM tells me they are locally owned and don't answer to anybody. In the end he refused to cancel the order. This store new exactly what they were doing. The wanted to get me past the 48 hour mark so I could not cancel my order and get a refund. Keep in mind I was told I could return or cancel as long as I had not received the merchandise. I called my bank explained the situation and they disputed the charge and refunded my account (Chase Bank). The representative said they see this a lot with Ashley Furniture. Don't go to Ashley Furniture if you want ethical, and professional customer service. They have a low quality product as well. A lot of cheap particle board; nothing is solid wood. read more