BEWARE Dr. Muldrow. I see people saying, "I should have read the reviews," and I cannot agree with them enough. Firstly, I waited 35 minutes past my appointment time to be taken back. When I got back, Dr. Muldrow brusquely rushed through my appointment. I mentioned I had a few concerns to address and they seemed like an inconvenience to her. When I brought up a dry patch on my face, she said to her assistant, "Let's zap that," and before I knew what was happening, she was spraying something cold and painful on my face. No explanation of what she was about to do, no consent asked for, no mention of what she thought the dry patch was and the treatment required. Just, I have a dry patch, and then within 15 seconds she was "zapping it." It stung considerably and I said, pointedly, "Ow..." And when it became apparent she was not going to explain what she had just done, I asked what it was for. She told me that they "do that" for some condition (I later looked up and I think she said "actinic keratosis" though I'm not 100% sure). She used the word "pre-cancerous." I was a bit concerned-- but she said not to worry without offering any explanation. I asked what the aftercare was for what she had just done and she just shrugged and said, "Keep it clean." After doing my research at home, I believe it was liquid nitrogen, and I see it is a very common procedure that requires little effort in aftercare and people very commonly see positive results. I'm sure I would have been fine with it if she had explained what she was intending to do. But the shock of being sprayed in the face with liquid nitrogen, causing a superficial burn, without warning or consent, was very upsetting. I ended up forgetting to ask about another issue I had meant to bring up because I was shaken.
I called back a few days later and asked if I could pop in to have them take a quick look at the other issue, since Dr. Muldrow pulled the surprise freeze attack on me and I forgot to bring it up. The front desk informed me that I'd have to make another appointment and pay for it. I said that would not be acceptable and I wanted to talk to someone about Dr. Muldrow's behavior. She put me on hold, talked to her manager, and talked to Dr. Muldrow directly. When she came back she said Dr. Muldrow let her know that she does always obtain consent for procedures and unfortunately they would need to schedule another appointment. She said I didn't have a co-pay so it wouldn't be a problem. I explained that I don't have a co-pay to pay upfront but the cost of the appointment DOES come back to me, of course. I said it if it was not possible for me to stop in and not have to pay for another appointment (which I would not have had to do if I'd not had a procedure completed with no warning or consent), that I'd like to speak to someone about the incident. I was put on hold briefly again and when she came back she said Dr. Muldrow would call me directly later that evening. I said that if I speak with Dr. Muldrow, I'm sure that's where it would end, and I wanted to speak with someone who could document the event. I said I was worried there was a pattern of this behavior and if I spoked with Dr. Muldrow directly, I was sure it would not be documented. I was told that wouldn't be possible and the best they could do would be to connect me with the provider. I said I'd be looking for a new provider and would leave my story online instead and the response was, "Sounds good!" This is as factual an account as I could create and I hope it helps some future patients!
Dr. Muldrow comes off as very knowledgeable and I usually appreciate a no-nonsense approach. However, if you're going to cause a burn on someone's face, however superficial, I really do feel you should ask first. read more