Absolutely the worst experience, one hour and 15 minute wait for my appointment, staff standing around chatting with each other. My exam, after waiting more than an hour after the appointment, time lasted a short 3 minutes. Didn't seem very thorough. Insurance processing clerks Cara and Caylie are ineffective, inexperienced, rude and completely unprofessional. Do not use this provider, by far the worst provider I have encountered. read more

Had surgery for skin cancer performed by Dr.. Karen Sundby in Denver. I Was pur at ease immediately which helped to alleviate anxiety about the proceedure. Annie, the surgical nurse is very caring, thorough, quick and personable. Dr Sundby is very knowledgeable and takes time to listen and answer all your questions. The office is clean and comfortable and everyone from the receptionists Caylee,and Michelle, to Annie, the surgical nurse and Dr Karen Sundby are Exceptional! I highly recommend this office..Thank you! read more

I just had a Mohs procedure done with Karen Sundby a week ago and I am very pleased with how the whole process went. Starting with the consultation, Karen and her staff were very kind and knowledgeable, answering all of my questions. When I showed up on surgery day, I was seen within minutes of checking in. The whole staff made sure I felt comfortable and that I was in no pain and the procedure went smoothly. I just had my week check in appointment and everything is progressing as it should. I want to thank Dr. Sundby for her work but give an even bigger shoutout to the nurses who went above an beyond at every appointment and made me comfortable every step of the way - especially Stacy, Shyla, Annie, and Melissa. They were amazing. read more

I went to Dr. Sundby for a Mohs procedure on two squamous cell cancers on my leg. The front office experience was very good, staff and doctor friendly. Although I am thankful for her expertise in removal of the small cancer spots, the hype around their ability to close a wound to look almost as if it was never there, was front and center in my having made the choice to have Mohs done vs my regular dermatologist. My incisions were about the size of a dime to a penny, like a punch biopsy, and over a year later, they are still brown circles. I did return a few months after the last appointment to ask about it and the RN just said I should be happy that the cancer is gone. No word on what might have happened to the expectation of a nice closure. I have seen Mohs results after extensive surgery on a friends face, and you would never know she had it done. Of course, this was the outcome I hoped for. It didn't happen for me. read more

One of the best doctors office experiences I've had in a long time. They were prompt and thorough every step of the way. They were informative, responsive and competent every step of the way. Their customer service was impeccable. I would recommend this team to anyone needing MOHS or skin care. read more

I have had two rounds of MOHS surgery w Dr. Sundby in two years. She is kind, patient, positive and incredibly talented. The dumdums that complain about waiting do not understand MOHS and the process. It takes nearly all day, every time, no matter where you go. And she is not a 'dermatologist' so complaining about that is completely inaccurate as well. She is a cancer surgeon, period. Her nursing staff is as kind and professional and talented as Dr. Sundby. Lastly, to the gentleman who complained about his 'little mole' and then large scar. If you see a shark fin above the still water you have no idea how large the monster underneath actually is. This is the same with a mole and the cancer underlying. She is there to do her job, which can be lifesaving. Educate yourself before you go off on one of the most excellent surgeons in the country. read more

Called to for a appointment for Mohs. They made an appointment and said that they would call one to two business days to let me know my cost. I called back the next day because I wanted to budget. They told me I needed $3,000 upfront. They don't take payment plans. Who has that kind of money laying round, especially during a pandemic??? I told her I didn't have $3,000 upfront and she basically blew me off. She treated me as if it was an elective surgery for a nose job and not for melanoma! They don't care about the patients. Just getting their money is how they made me feel! I don't recommend them at all! read more

There is a problem with this practice. They cannot schedule appointments except as "Well, get here at dawn and plan on spending the entire day. Pack a lunch." For some Mohs surgeries, that's expected. But for a two minute follow up to check how the wound is healing? The staff is rude, no one gives a hoot about customer service, and they cannot fathom why anyone would mind waiting two and a half hours for a scheduled appointment. For the follow-up appointment, I held out hope that they would be reasonably prompt. Instead, I got a 50-minute history lesson as I sat abandoned in their waiting room. Her staff has a god complex. They can do no wrong, there is nothing amiss when you have to wait hours for an appointment. They. just. don't. care. Now, I get to reverse the credit card payment to reflect the charges for the follow-up appointment which they bill in advance. In advance, you say? Oh, when it comes to getting paid, Dr. Sundby thoroughly believes in promptness! Life IS short. Go somewhere else and enjoy it. read more

Don't waste your time!! Unless you have hours to wait for a scheduled appointment. It's unprofessional and RUDE to make someone wait an hour and 45 minutes for a 5 minute appointment. I politely said I'd be going to a different dermatologist because this is the THIRD time I've waited for an hour + for a scheduled appointment. Dr. Sundby had the nerve to tell me I was late...when in fact I arrived on time. She was confrontational and demonstrated POOR bedside manners. My actual appointment was a joke too - she should take more time to look at patients that have had any skin concerns. read more

Dr. Sundby Johnson is the kindest physician/surgeon and a wizard at her profession. She and her clinical team did everything to keep me comfortable during the Mohs procedure. I've had the procedure done in the past at a "5280 Best Of" Mohs-trained doctor's office and my experience today was so much more positive. I really appreciate that the focus of Dr. Sundby's practice is not selling cosmetic procedures and skincare products. She is very approachable and easy to relate to, she answered all my questions, the procedure was efficient, her office is pleasant (stocked with great magazines and snacks), and I really have to say that I felt pampered by everyone there. I hope you don't have to have a Mohs procedure done, but if you do, Dr. Sundby is the gold standard. read more

Dr. Sundby Johnson did Mohs surgery on my face. I was so scared about having a scar on my face. She did such an amazing job and you seriously cannot see any scar where she operated. If I ever need another dermatology surgery, I will definitely go see her again. 100%. read more

It's tough finding a good doctor's office blindly, and my experience was so much the opposite of the previous reviewer's that I feel it necessary to put in a good word for Dr. Sundby Johnson and her office. This is the best doctor's office I've ever been to for anything. Ever. Dr. Sundby Johnson is bright, positive, engaging, considerate, and patient. She answered every little question I had with confidence and warmth. Dr. Sundby Johnson's staff is beyond compare. This was the best run medical office I've ever worked with and the nurses are professional, kind, and talented. Every staff member I encountered went above and beyond for me. Booking appointments was incredibly easy. Also, the nicest physical doctor's office I've ever been to. It's practically a spa. I will and have recommended this office to many family and friends. If you are referred to this office, know you are in great hands. read more

Dr. Johnson (now Sundby) is an excellent dermatologist and surgeon. I would recommend her for anyone in my family, including my children! Very thorough read more

I drove 40 minutes to see Dr. Johnson and paid considerably more to have the Mohs procedure done. She took a nickel to quarter size chunk out of my arm for a mole the size of a pin head. I was told it was so great because she would go layer by layer and save the tissue, and this was worth thousands of dollars to me. Well, it looks like an animal took a BITE out of my arm, there is a huge dent and scar. I would never, EVER return to this "doctor" who is either lazy or incompetent. read more

Excellent doctor! I have been going to Dr. Sundby for many years for skin cancer and skin checks. She did Mohs on my face right above my lip and it looks great! I could not have asked for a better result. I go back every 6 months to a year for a skin check. She is very thorough and patient. She is clearly very busy, but is friendly, warm, efficient and willing to take the time to answer all my questions. I have been to other dermatologists who were not impressive. Dr. Sundby seems completely competent and professional. read more

I wholeheartedly agree with the last review. Dr. Sundby Johnson and her staff took such good care of me. The process certainly wasn't fun. However, if I ever had an anxious moment, I knew this dr. and her staff were just a phone call away. Dealing with doctors can be very frustrating when phoning, leaving a message, then waiting for hours for a return call. This is never the case with Dr. Sundby Johnson's office. The front office staff, nurses and the office environment are exceptional. I have every confidence that Dr. Sundby Johnson's expertise in performing the Mohs treatment for the removal of the melanoma on my nose was the very best. read more

A couple of thoughts: -I had a Mohs procedure performed on my scalp because of melanoma. I am 45. I was referred here by the Denver Skin Clinic. -I ask a lot of questions. Dr. Johnson and the entire staff were extremely patient and thorough, listened intently, and fully explained every aspect and implication. -The incision was appropriate in size, and damage to adjacent skin was minimal. This was cancerous tissue. The incision - while scary - was appropriate. I want the cancerous tissue removed with good industry standard margins; this isn't the time to be holding back. -They were quick, polite, very nice, very friendly, and very professional. -They were honest and forthright about everything - beforehand, during, and afterward. -I have already recommended Dr. Karen Johnson's office to several people. Thank you to the people in this office for being everything I needed. -PE read more

It's now been nearly two years since this surgery and major damage remains. This has deformed the way my mouth moves and my smile is now really odd. A plastic surgeon told me that it is not possible to undo the damage. read more

Excellent dermatologist and surgeon. Well trained. Professional and friendly staff. A "doctor's" doctor. Highly recommended!