I scheduled a driving test with this school and wasn't informed about any documents they would require before administering the test. I got there on the scheduled date and I was told I did not have documentation so I drove back home to get the paperwork. When I returned, they told me it wasn't the right paperwork and so they made me reschedule. I went back home and provided what they asked for only for me to return the following week for them to tell me there were two versions of the class I took and I took the wrong one. I went there a total of four times to schedule ONE test. When I expressed that it was unfair for them to give me the run around instead of giving clear instructions, a man sitting behind the counter proceeded to ask me how old I was and that I should "know these things". This is my first time going through this process and this is why I am paying them and taking driving classes with them. He began to yell at me and told me to get out of the premises after ordering the receptionist to return my money to me. In his words, "give her her money she can go take the test elsewhere". The utter disregard for people's time, and effort, the refusal to admit fault when they make a mistake and the disrespectful way this man talked to me. I see a pattern of them providing poor customer service to people of color here. International students keep complaining and as an international student myself, I've had my own awful experience with them. Please look elsewhere and save yourself an encounter with these horrible people.
Your response here is a blatant lie. For one, I did not arrive late AT ALL to my first test. On the second scheduled date, I called to reschedule, but no one would pick the phone AND you don't have a voicemail set up. I also came by that Sunday after trying to call and you all were closed. And for the record, you did not clarify which Impact certificate I was to bring and when I tried to mention this you yelled at me and practically threw my refund at me and asked me to leave. In addition to being horrible communicators, you are also liars read more