09/30/2025 I would…read morelike to begin by commending Jiasia and the other front desk staff for their outstanding customer service. From check-in through communication with the dental assistants, my experience was excellent, and I am truly grateful for the professionalism and kindness shown at the front desk. Unfortunately, my visit took a concerning turn once I was seen by Juanita, the hygienist. At approximately 4:30 p.m., I explained to her that I have sensitivity in my upper left and lower right jaw before the cleaning began. I also mentioned that I initially believed my appointment was for an extraction, but after she clarified it was for a cleaning, I agreed to proceed without hesitation. During the cleaning, I was not offered any preparation for my gums or suctioning to ease the discomfort. When I raised my hand to signal pain, Juanita accused me of "trying to hit her in the face." When I raised my hand a second time, she repeated this accusation, stating I was "acting like" I was going to strike her. These comments were accusatory and inappropriate, as I was only signaling discomfort. I even asked her what alternative signal I could use, but she did not provide a response. Instead, she left the room, ending the cleaning prematurely. This experience was extremely upsetting. I was left in pain, had to spit into a paper towel without suction, and felt unjustly accused of aggression. I hold a Doctorate in Special Education with an emphasis in behavior, and I professionally train teachers and students on how to identify, interpret, and appropriately respond to behavioral cues. Because of this expertise, I am confident in my ability to communicate non-aggressively and to use appropriate signals to express discomfort. To have my calm and intentional actions misinterpreted as aggressive, and to be accused of attempting to strike someone, was not only inaccurate but also deeply unprofessional. As a long-term patient of Wheatland Dental, I have never before encountered this type of treatment. The accusatory remarks made toward me were not only unprofessional but also damaging to the trust I have placed in this practice. I am sharing this concern because I value the excellent care I have historically received at Wheatland Dental, and I believe this matter deserves to be addressed. However, due to the seriousness of this incident and the false accusation made against me, I will also be submitting a written complaint to the Texas State Board of Dental Examiners (TSBDE). Please be advised that I have an audio recording of the encounter, which supports my account of the events. I respectfully request a written response outlining how this matter will be addressed within the practice. Thank you for your time and attention to this serious matter.

I went to Wheatland Dental on 9-3-24 , my dentist was Adam . Adam did a great job replacing a…read morefilling , so far so good . Overall I had a good visit and am planning to return for more work soon .

First of all this was my first visit, waiting time was within 5 minutes and I am a person that does…read morenot like to wait and I am very afraid of dentist! The hygienist, staff and Dr.Sung was amazing! I had my teeth cleaned without any pain. I would recommend.

I've been going to the same dentist since I was younger, and had a really tough time finding a new…read moredentist closer to me. I recently tried out Village Family Dental, and I am SO glad I did! The front staff is great, and the hygienist is phenomenal! In my opinion a good dental hygienist is just as important as finding a good dentist, and the hygienist in their office was very thorough with my cleaning. The dentist was also very friendly and thorough as well. I am very happy with my experience and will see them in six months for my next cleaning!

I brought my children to her office and the staff and Dr was great and did a great job with my…read morechildren. Will be back again for sure, and will tell all my friends.

Dr. Franklin and her staff are AWESOME. It's a really friend atmosphere and they make you feel at…read morehome. Usually my blood pressure go up and I have to sit for several minutes to calm myself before any services. I didn't have to do this during my visit. Tien made me feel comfortable during my cleaning which always makes me nervous. She has a friendly smile and a gentle touch especially when dealing with someone's mouth. Dr. Franklin came in with the same kind demeanor and it made me feel at home and calm. Excellent bedside (chairside) manners. She made her recommendations and explained the treatment plan for particular situation. I have a dentist for life and I'm not going anywhere else. THANK YOU Dr. Franklin and Your ENTIRE STAFF.

Dr. Belinda cares about the community and her clients! She is available and willing to listen while…read moremaking a difference!

Absolutely do not go to the one in dallas on bruton. I got 4 fillings and was supposed to get a…read moreroot canal. I didn't let them do my root canal because they messed up my 4 teeth they performed fillings on. I can't chew anything other than soft foods, my teeth are sensitive to cold and hot fluids, can't brush nor floss and the filling material was all over the outside of my teeth. Turns out, they didn't do an insurance claim. They lied to me about the price of the procedures, jacked up the prices, told me that it was my copay and never used my insurance. They aren't to be trusted at all.

I am a fairly new client of the clinic after years with a beloved dentist who had retired. I have…read morebeen very pleased with everyone who works for Doctor Nickerson, and I find her to be very professional, knowledgeable and easy to talk with. I am so happy to find another dentist and technician that I feel very comfortable with. My teeth look and feel great!!!

Today was my first visit at Dr. Nickerson's practice. My former dentist of 35 years retired on me…read more My wife has been a patient of Dr. Nickerson's for going on two decades and loves the practice. So, moving to Dr. Nickerson seemed to be a good plan. My first impressions of the staff, facilities, and Dr. Nickerson are all very positive. Everyone was professional, courteous, and efficient. The facilities are excellent. I am going to make Dr. Nickerson my new dentist, and I would highly recommend this dental practice to anyone needing dental care.

Great experience. I would definitely recommend this dentist. The doctors and staff are competent,…read moreunderstanding, and friendly. I have been without a dentist that I trusted for some time, but not anymore!

Amazing staff , very caring staff. I 100% recommended this clinic. Doctors were very patient and…read moregentle on teeth. Best dental office ever. Shout out to Ms. Carla , she was very welcoming and help when filling out information.

I was looking for yet another dentist due to my last dentist no longer accepting my insurance. I…read moresaw Dr. Stafford was close to where I lived and set up an appointment. I came in and the lobby is small but super cute. It smelt so nice inside! The ladies at the front were nice & efficient. I was brought back and the hygienist went straight to work. I got X-rays of my mouth and teeth done. She was skilled at her job because that was the fastest I had ever gotten X-rays done! With someone who has a small mouth I appreciated it. We had some small talk and she got to cleaning my teeth. My God today I needed that! Once she was done Dr. Stafford came in and checked my mouth because I needed a fill-in. She was so kind. She told me there was another area that may be a problem but would keep an eye on it. She suggested other things I may also need to look into but nothing that was pressing at the moment. I didn't realize she knew one of my old dentists and to know she was doing fine made me happy. Back to the front staff she told me about my insurance and when and what they were going to cover and it made it easy for me to budget around the expense. I am glad that I found Dr. Stafford's dental office. I really lucked up again finding a great dentist that has the staff to match!

Please do not book appointments if you cannot accommodate them. My son and I had an appointment for…read morea consultation for braces at 9am. I drove 20 minutes and left my job and took him out of school to be there and we were there 10 minutes early. At 9:40 I went to the desk and confirmed our appointment was at 9am. They stated we were next and I asked if so how long would it be before we would be next. The receptionist asked someone and they stated they didn't know. My time is valuable and everything did to get to this appointment was a waste. I made a decision at that time this will not be the place for us cause my time and effort wasn't appreciated. Why book appointments if everyone is waiting over an hour to be seen. I guess I got my answer to not move forward and chose a dentist that values their customers. Maybe since I wasn't a paying customer they didn't value me but now you lost a potential customer.

Terrible. Appointments are constantly changed or the wait time supersedes the scheduled time…read more Treatment Plans for Ortho are not followed through. They charge you and tell you what needs to be done and send you to a specialist for additional advice and then when it doesn't go as planned they do not recoup you for there error but make excuses that there is no way of them knowing things changed. Hate we ever used them.

My first time visit to this dental office started well with a very nice female Dental Hygienist…read more She was very gentle and professional while taking X-Rays of my teeth. Having said that, the Dentist came to do his examination and said I have no caries and my gums are healthy, but that I do have some worn enamel due to grinding of my teeth. I said that is correct, because I occasionally have tooth sensitivity to hot or cold water. He recommended using a Mouth Guard, which I had used a long time ago and still have at home. I had told the office when I signed in that I do not want any procedure not covered by my insurance due to my experience at a previous dental office some years back( Dental Office on 216 Dalton Dr, DeSoto). At this point I requested to have regular cleaning done. To my utmost surprise, the dental assistant said they can only perform procedure "recommended by the dentist". I asked her how much that will be out of pocket, to which she said about $500. I said I don't want it done since there is nothing bothering me, I only need a routine cleaning. She said their policy only perform procedures recommended by the dentist. I am NEVER going back there . The insurance is going to pay them for taking my X-Rays and they will probably bill with some other service code to get paid while they did not do ANYTHING for me.