I'm relatively new to the Cochella vally, moving from Laguna Beach, buying a home in Palm Springs. I went to a dentest 5 min. from my home, they accepted Medicare. My first appointment, (not with Del Valle) with the new dentest, they did not take time to give me an oral exam, simply took a look and refered me to Dental Del Valle, for I need a wisdom tooth extracted. As a new patient, the Palm Springs dentest had a snippy receptionist and the Dr.only spent, seemingly, 5 min. Checking out my dental concerns. So my experience with the PS dentest was totally unacceptable, but they were close to my home so I thought I'd try them out. They informed me, I required a wisdom tooth extracted, so they refered me to Dental Del Valle, in Indio.
Less than pleased, I made the appointment to drive to Indio.
Well, here is where my dental experience changed. Upon entering Dental Del Valle, I was greeted by three very welcoming and pleasant receptionists.
After filing out the new patient forms I was immediately escorted through the vast interior of the facility. Upon first impression I was unbelievably impressed by the multiple rooms or stations, for various procedure needed. They seemingly had it all. Clean, spacious, extremely professional, in appearance, complemented by a welcoming assembly of doctors, associate doctors and any number of internal employee's to assist.
Of course being uncomfortable having any dental work done I was filled with anticipation and childhood memories of the drill noise and the smell that followed. NONE IF THAT... the equipment looked as if it were leading edge of the industry.
Asking to feel no pain.... I felt NO pain but a quick pinch from the needle and within a quick moment Dr Chris wiggled my tooth a bit, still with extreme nervousness waiting for the big pull.... the Dr announced the tooth was pulled. I felt nothing !!!!
And...I did not leave with a Novocain hangover. It was the most noninvasive experience imaginable.
Well of course, then if course, I wanted them to do all of my dental work from then on... drive or no drive, I wanted to switch dental offices. So I wanted to make a follow up dental appointment. The front desk said they would not take me as a new client. That, I had to return to the dreadful Dr. and distasteful receptionist in Palm Springs. For it was a matter of ethics, they refused to make a follow-up appointment for future work, because I was refered, from another Dentist, for the extraction.
The Palm Springs Dr. never provided a service other than a brief visual examination and referral. Therefore; I could change offices providing I got a professional release from PS doctor. Which I was given.
So I am able to say that Dental Del Valle has the highest respect from other dental colleagues in the Coachella Valley by refusing to poach me as a new client.
Now, since my release of PS Dr. I've experienced the professional treatment once again, by Dental Del Valle. I was seen by Dr. Chris, who reviewed the future dental work that needed to be done. But more importantly the associate dentest Angel, went beyond any expectations. During my X-ray procedure, for my examination, he was very careful not cause any discomfort, but more importantly he listened. He listened to my extreme vanity cry before Christmas, to please fill in my two front teeth, for during life, they've both chipped. Dr.Chris, very kindly gave me my options to cap my two front teeth, but could not get insurance approval in time for the holiday. I was disappointed. Angel, proceeded to scrape and clean, I thought, the two teeth. Not telling me, he was actually filling in the chipped teeth so in my holiday photos I would have perfect straight teeth.
When he handed me the mirror, to my absolute surprise he fixed my two teeth. My extreme Holiday vanity was achieved, only by Angels listening, caring and kindness.
Thank you!
These are the reasons I've taken the time to praise Dental Del Valle and to their continued success.
It all starts with their receptionists. In my case, the knowledge of Dr. Chris, in giving me honest options, to the special attention I feel I received from Angel. read more