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    DeNooyer Group

    1.0 (2 reviews)

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    5 years ago

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    8 years ago

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    CarMax

    CarMax

    2.4
    (49 reviews)

    This place is absurdly bad at selling cars. Every individual person is polite and helpful in the…read moremoment, but nobody will EVER follow up on anything. Did he say he would call in the afternoon? No, and he's grumpy that you called to ask. Have you ever bought food from a vending machine and something went wrong with the machine and your bag of chips hung up, not quite dropping down, teasing you in full view but of course the faceless machine can do nothing to help you. That's this place - a vending machine. It would be less frustrating if, in fact, there were no people there so you wouldn't be fooled into thinking that anyone could possibly help you. I ordered a car from another location and it was delivered quickly to Albany. Great. I arrived without an appointment, they acted like I was putting them out, but since I refused to leave they eventually found an unenthusiastic person named Brandon to give me the keys. Drove the car, loved the car, but it had one issue that needed to be corrected. Told them I'd love to buy the car once that was fixed. No worries. A few days later, an employee confirmed that the car was ready for purchase. I drove to Albany (more than an hour from home). Ten minutes away and got a call that the car was NOT in fact even in their lot, it was elsewhere being repaired. The caller offered to comp the fee I had paid to ship the car. Ok, fair enough. Let me know when it will be ready to pick up, please. No word.... no call.... I stopped by the place repairing the car and was told that CarMax had dropped it off days ago and had specifically said that the repair was not rush. Great. But don't worry, employees from around the country will call you at regular intervals to prompt you to purchase the car. I had three employees promise that it was ready to pick up, that it was onsite, ready to go. But it wasn't. Repeated calls to find out when this car would be repaired and ready to purchase. No follow up. I finally got a request from corporate to review my "purchase" which I had not been able to complete yet. I left a similar review there and got a call back from a manager Mo. He apologized and then actually called me when the car was ready. Once Mo was on the job everything went smoothly, and I completed the purchase. I would not go back.

    I wanted to buy a used car and had researched three different models (one each from three different…read moremanufacturers) to look at. Not wanting to visit multiple dealerships, I looked on the CarMax website and saw they had a lot of what I wanted. Granted, some were likely in different locations but I thought it was worth stopping in to talk to them, let them know what I wanted, discuss financing, figure out how ordering a vehicle from another location worked, etc. We came on a Thursday afternoon around 2PM. It seemed pretty dead, and upon walking in were warmly greeted. When we said we were looking to buy a car, the two woman behind the desk sort of looked at each other and said they couldn't help us now. If we came back in 90 minutes someone could talk to us. Having our toddler with us, wandering around the lot for that amount of time was a deal breaker. I asked about returning the next day at the same time, and was told they were booked solid but I could return Saturday morning at 9AM. That too was a deal breaker. We left without even having the opportunity to talk to them. I don't know if they only work by appointment; if they were short-staffed that day; if you are supposed to buy the car online first and just go and pick it up; or if they don't care. But it was unlike any other car dealership I have ever been to, where they go out of their way to help you (or at least and sell you a car)!

    DePaula Used Cars

    DePaula Used Cars

    2.0
    (4 reviews)

    Business manager Nick Cordi and salesman John Clay are the best we have EVER dealt with! John is…read moredefinitely not your typical car salesman. He's upfront, honest from the start and beyond friendly. We went in with an "out the door" figure in mind. We were buying a truck and a car and had a trade. Between John and Nick they went above and beyond to get to the number we needed. When Nick came out of his office all we could think is here we go, every excuse in the book why they can't come down to our number. This was not the case! Nick was wonderful!! He was so nice, easy going, friendly and funny. We could not have been happier with the outcome and plan on going back in the near future for one more car. I would highly recommend John to anyone looking for a car. John is at the DePaula dealer down the road (not the satellite office). Make sure you tell him Cindy and Tony sent you.

    Out shopping for a car for our daughter. Visited several dealers and have a number of options. BUT…read moreHEADS UP. If you are looking for a used car don't bother to go to DePaula New & PreOwned Cars (DePaula Chevrolet) on Central Ave in Albany because they believe that you should pay the "list price". Even when they say make an offer, when you give them an offer they say oh my manager won't accept that. Well then give me a number they will accept. Then they walk away to talk to the manager for 15 minutes and come back and say we know we will sell it for the "list price so we aren't going to negotiate. And the oh we are already giving you free oil changes and tire rotation for a year and free lifetime NYS Inspections. Really I didn't ask for it and Toyota has been doing that for years and still negotiating the price of the car. REALLY??? Do you know anyone who pays sticker price for a car?? Even if the car is "on sale"? I don't!!! Until now I didn't know a car dealer who wouldn't negotiate. They could have sold it tonight with just a little price adjustment.

    DeNooyer Group - usedcardealers - Updated July 2026

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