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    DeNooyer Group

    1.0 (2 reviews)

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    5 years ago

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    CarMax

    CarMax

    2.4
    (50 reviews)

    I've both bought and sold cars to CarMax. Overall I've had a positive experience though not…read morewithout some drawbacks... The Good; Clear upfront pricing and business practices. Both when buying and selling, CarMax is up front about price (no haggle, and they honor what they advertise). The sales people offer extended warranties on purchases, but don't 'hard sell' them (note, like most others offered by car dealers these are 3rd party insurance products, not actual warranties). I've also felt that the prices they've offered on trade-ins and cash purchases of my vehicles have been fair and in line with market pricing. They honor their word on what you are getting and what you are paying. Doesn't sound like much, but in car sales to me that is everything. The Bad; While CarMax's business practices and philosophy are certainly a breath of fresh air (compared to traditional used car dealers) their customer service is less than stellar. When attempting to sell my vehicle I initially arrived without an appointment. I was turned away, being told they were too busy and they scheduled me for an appointment the following week. However when I arrived for my scheduled appointment I still wound up having to wait nearly an hour and a half before a representative could assist me. When I asked if they could send me a text or call when they were ready (as I had other things I could be spending my time doing other than waiting around a dealership for hours) they stated they couldn't and seemed uninterested in concern over the value of my time. Also, I find it very difficult to get a hold of the local CarMax location via phone/email. All calls and communications go through a centralized office who then almost always says 'I can't assist with xyz, let me try to connect with the local store'. Annoying.

    I came in to purchase a vehicle at 5:30pm. The store is open until 8pm. I had 3 vehicles on my list…read morethat I was deciding between. I quickly test drove the first two (returning to the dealership in less than 10 minutes each time). When I asked about the 3rd, I was told that it was too close to closing to allow me to test drive the third car (it was 6:15). The salesperson told me that I could come back tomorrow and drive the third car. When I told him that we live an hour away, he simply said "oh, well come back when you want." I left and went to Keeler and purchased a car that evening.

    DePaula Used Cars

    DePaula Used Cars

    2.0
    (4 reviews)

    Business manager Nick Cordi and salesman John Clay are the best we have EVER dealt with! John is…read moredefinitely not your typical car salesman. He's upfront, honest from the start and beyond friendly. We went in with an "out the door" figure in mind. We were buying a truck and a car and had a trade. Between John and Nick they went above and beyond to get to the number we needed. When Nick came out of his office all we could think is here we go, every excuse in the book why they can't come down to our number. This was not the case! Nick was wonderful!! He was so nice, easy going, friendly and funny. We could not have been happier with the outcome and plan on going back in the near future for one more car. I would highly recommend John to anyone looking for a car. John is at the DePaula dealer down the road (not the satellite office). Make sure you tell him Cindy and Tony sent you.

    Out shopping for a car for our daughter. Visited several dealers and have a number of options. BUT…read moreHEADS UP. If you are looking for a used car don't bother to go to DePaula New & PreOwned Cars (DePaula Chevrolet) on Central Ave in Albany because they believe that you should pay the "list price". Even when they say make an offer, when you give them an offer they say oh my manager won't accept that. Well then give me a number they will accept. Then they walk away to talk to the manager for 15 minutes and come back and say we know we will sell it for the "list price so we aren't going to negotiate. And the oh we are already giving you free oil changes and tire rotation for a year and free lifetime NYS Inspections. Really I didn't ask for it and Toyota has been doing that for years and still negotiating the price of the car. REALLY??? Do you know anyone who pays sticker price for a car?? Even if the car is "on sale"? I don't!!! Until now I didn't know a car dealer who wouldn't negotiate. They could have sold it tonight with just a little price adjustment.

    DeNooyer Group - usedcardealers - Updated August 2026

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