Title: Deceptive and Disappointing Experience at East Side Denny's
I'm extremely disappointed and frustrated with my recent visit to Denny's on the east side of Madison, Wisconsin. We specifically chose to go there on a Tuesday, expecting to take advantage of their kids eat free promotion, which was advertised on their website. My friend and I ordered a meal for ourselves and one each for the 3 kids in total expecting to get the kids' meals free as promoted.
However, the manager lied to us, claiming they no longer participate in the promotion and never offered the two free kids meals per adult deal. This is despite my friend, the former Assistant General Manager of that same location, confirming they did indeed offer this promotion previously. To add to the confusion, their menus stated they offer the kids eat free deal every day, not just Tuesdays.
We were given a bill at full price, which was not what we expected. The service was also subpar, with our server being hard to find. We had to track them down for refills and, eventually, our bill. The restaurant was practically empty, so it's not like they were swamped.
Needless to say, we're done with Denny's. If you're looking for a place to eat, I'd recommend looking elsewhere. Denny's East Side, you've got some serious work to do to regain my trust. Honesty and transparency go a long way; you failed miserably.
Rating: 1/5 stars read more