When I bought a new house the first thing I wanted to do was get rid of the gas stove and replace…read moreit with something electric and (hopefully) vintage. I had such a great experience with the stove I bought from Eugene years ago, that Lorain Furniture and Appliance was the first and last place that I looked for another. It's been a year now, and I love this thing. Works perfectly. We also had some guys out to do work on a washer and dryer and had a great experience with them as well. The whole crew here is always so knowledgeable and helpful.

Melikey antique furniture stores without hefty, inflated antique store price tags--and this store…read moreis just that. Sure, there were a few items that were a little pricey (like these corner book shelves that were $350/ea.), but really everything else was pretty negotiable and, well, cheap! They even had a porch swing that I'm still considering coming back for and it's only $40!! Umm, lay off it--it's mine. They also have lots of appliances, antique and new, as well as new mattresses for a pretty teeny price. I'm tempted to also go back for their bed frames, since mine is on it's way out. And for only $20-25, you really can't beat that. I'm excited to come back when they get some new antiques in, but for the time being this place is packed with interesting things. I say packed because it's literally a hodge-podge of cool stuff piled on top of each other into a maze that's almost impossible to get through. That's how you know it's going to be good. Like I mentioned before, the gents there seemed relatively open to negotiation on some of the antique furniture pieces, so don't be too shy to ask. If you can get past the pure terror of hanging out in the neighborhood, you'll definitely be rewarded with treasures for cheap.

We came to pick up an order of rocks and gravel that was ordered in 2025 and to get a credit on…read moreanother order. The first person we saw was Ricardo. He greeted us with a friendly smile and was helpful in getting the outdated order reopened. He directed us to the order pickup area, where I was greeted by GiGi, who was so friendly and helpful. Not only did we have an order to pick up, we also had one to cancel. She walked our information to the front desk to get us a refund, while we waited in the car. She came out with our paperwork, including our refund receipt. She then led us to the rock pickup area. There we met Jay. Again a friendly greeting. He loaded our materials and told us to have a nice day. You can be very proud of how these three represented Menards. I work in retail and I know the importance of good customer service.

They have a great selection but it's impossible to find someone to help you! I waited over twenty…read moreminutes in their lawn and garden center for someone to help me with fencing. I understand it's warm and muggy back there so no one wants to be there but someone should be checking it out every now and again in case someone needs help. I finally called the store. Last time I was there I spent over $500 on blinds and shades that they claim to quickly cut for you. I waited close to two hours to get costly blinds and shades that all had one chewed up end. Again, a great selection but horrible customer service!

Huzzah! 1) Made an…read moreappointment quickly. 2) Showed up a a few minutes early. 3) Fixed what ailed my dryer without trying to upsell me on anything unnecessary, explained everything, including how to avoid calling them again for this issue, and didn't charge much. 4) Fixed a freezer that I randomly asked his advice about, after explaining how I could fix it myself (I opted not to, due to the inconvenience of leaving it unplugged for 24 hours), and did it without charging the extra fee for the service call. 5) Was very friendly and hyper competent. In short, I never expected to bee this excited about an appliance repair place, but these guys were great. Will definitely be calling them again (hopefully not soon!) the next time something breaks.

Misdiagnosed my dryer, and bad mouthing the brand I have.. over priced for crappy serviceread more

Great place with a great owner. Unfortunately I believe it is gone now which makes me sad. J&L has…read morebeen a neighborhood staple for as long as I can remember. The best days were with Paul and Kenny. Always a great selection and great value.

Sad to See It Go I've lived in the area for years and it's…read morereally sad to see this business close. It was part of the neighborhood for a long time. Unfortunately, the building has serious contamination from old dry-cleaning chemicals, asbestos, and lead paint. The EPA says it's unsafe to occupy and the cleanup costs are huge. Just tough to see something like this happen to a small local business.

Extremely disappointed with my experience. I purchased a washer for $200 and a dishwasher for $100…read moreand paid their delivery person an additional $100 to install the dishwasher and remove both old appliances. For a month & a half, I had been trying to arrange for one of their technicians come out and look unit because it never worked properly. I bought the dishwasher 3 days before the new year and someone finally came on February 17th. When their mechanics finally came out, They left saying that they would need to bring another part because all of a sudden a pipe was leaking. They never called back and water started leaking onto my kitchen floor and into my basement that same day. I called them to try to get it fixed since it started suddenly after they came, and they never called back. Running a new line cost ME another $125 out of pocket. When I went back to the store, they only refunded the original $100 purchase price and refused to reimburse the $125 for the required water line or the money sent to the delivery guy for faulty installation. They repeatedly told me the delivery guy who installed the dishwasher had "scammed other people" and no longer works for them but unfortunately, they would not be refunding me. To make matters worse, they would not even pick up the nonworking dishwasher, leaving me stuck with a broken appliance and additional disposal hassle. Overall, I'm out hundreds of dollars with nothing to show for it. Poor accountability & poor customer service. I would strongly recommend going elsewhere for appliances.

So, the delivery fee is $75, fine. I was warned that if they had to take off doors it would be…read more$25. The drivers had to take off the fridge doors (10 minutes worth of work) they charged me $60!!! Because of this, I will NEVER buy from then again. Beware......

Don't waste your time. Too communication, horrible no callbacks no texts no emails within the time…read more Period. Quoted once I reached the shop itself. I was cut off and when I called back, the phone went to message where the phone voicemail was full.

Disappointed!!! Don't waste your hard earned $!! Poor customer service! And it's a hit or miss with…read morethe quality of the appliance! It might work it might not! They only stand by their appliance for 30 days and that's if it lasts that long!!! If I could give no stars I would!

They did an exceptional job at a fair price. They work very hard adding quality. I recommend them…read more10 stars. MB

Allow me to introduce myself. My name is Lawrence. I am 60 years old and a career social worker…read more I prefer to write good reviews when warranted. I loathe leaving bad reviews. It pains me to share the following. My father's riding lawn mower was running rough. I worked on the obvious items. I changed the fuel filter, air filter, spark plug and carburetor. It didn't improve. In the process, I noticed the hood for the spark plug wasn't making a great connection. To solve that problem, I purchased a new coil. Accessing the coil was more work than I wanted to do so I pushed the mower .8 of a mile to Puritas Hardware. I explained the aforementioned. I requested that the mower be repaired while providing them with the new coil with specific instructions to replace the old. Approximately, ten days later I received a phone call. The mower was ready to pick up. I arrived to pick up the mower. The receipt indicated that they reviewed all of my efforts, flushed the fuel system, vented the fuel tank, and cleaned/adjusted the carburetor. The coil had not been replaced but what did I care as long as it was fixed. I didn't make it one block before I turned around to return it. The person running the cash register started the mower and confirmed that it was running rough. He agreed to continue to work in it. I was not able to speak with the mechanic because he was not in. I stressed that I wanted the coil replaced. He replied, "If it was the coil, it wouldn't be running at all," (although my research begs to differ.) I explained, once again, that I wasn't so much concerned with the coil, but the spark plug boot attached to it. He assured me that it would be addressed. I returned a week later. "He's still working on it." But, at two in the afternoon, I was not able to speak with the mechanic because he, again, wasn't in. I asked if the coil had been replaced. "That wouldn't be the problem. Sometimes mowers just run like that." I encourage the reader to re-read that sentence. After five more days without a phone call, I gave up. I walked there, got the mower and pushed it the .8-mile home. They didn't seem to care. It is almost as if they didn't want my money. Lawrence P.S. Bennett Repair fixed the mower in two days. It was the coil.

G&W sent Bill to a high rise condo to work on a washing machine in unit 1714. Bill POUNDED on my…read moredoor, which is unit 1417, NOT 1714, on two occasions, both times waking me from a sound sleep. When I finally got to the door all I found was his toolbox. In a high rise if you want access to a unit you're supposed go through the front desk, who can call the resident. You don't POUND repeatedly on a stranger's door because you don't know where you're going. Unless you're Bill, I guess. Totally unprofessional. Here's a tip: Screen your staff for dyslexia.

Best in service and price. If you need service on any appliance, make sure you reach out to G&W.read more

In early February, my three-year-old Bosch 800 series threw the E15 error code -- showing a leak…read moresomewhere with water puddling in the base of the dishwasher. Called Mr. Appliance. They were very friendly and came out to fix it on Feb 12. They fixed it ($179), and it lasted a week before it threw the same error code again. They came out and looked at it again, and recommended a part with a bigger fix, so we said OK, and we ordered it. On their third trip to our place they came out Feb 24 and installed that new part ($505). That fix worked, and the tech was very friendly, but a week later it threw yet again the E15 error code. I called their office in frustration and three days later they still hadn't called me back. So I called in again and they promised to come out and make it right. After another few days' wait, they came out again on March 10, looked at it, fixed it up, and that fixe lasted, yep, about a week. They came back on March 24 and recommended another fix (only a $30 part this time), and they installed it on March 28. This time I was assured it was fixed for real, and it seemed like it was running fine just like every other time the tech was here. But yep, the dreaded E15 error code came again three days later on March 31. So we've been eating off paper plates on and off for six weeks, Mr. Appliance has come to my house six times, made four repairs, at a cost of over $700, and my dishwasher is still broken. The tech is super friendly and seems knowledgeable, but he certainly hasn't actually fixed my dishwasher. They don't seem to have anyone else to send to fix it. Their management takes a few days to call you back even when you're obviously dissatisfied, and their only solution to make it right is to send their people back to repeat the same attempt. So if you've got an easy job, maybe Mr. Appliance will be the right fit for you. But if you've got a tricky job I can't recommend Mr. Appliance, while their techs are friendly you may find yourself wasting six weeks of effort and hundreds of dollars and yet have to replace your dishwasher anyways.

Your technician replaced the compressor on my Thermador wine cooler after diagnosing it as the…read morecause of the cooling issue. However, a little over a month later, the unit stopped cooling again. During the follow-up visit, the same technician identified severe corrosion on the heat exchanger and a refrigerant leak. Thermador later confirmed that the unit is not repairable, and I was forced to purchase a replacement out of pocket at a discounted price (which is currently backordered). I want to express my concern that this corrosion and leakage likely did not develop within such a short period of time. It seems far more probable that the corrosion was already present during the initial diagnosis and simply went unnoticed. If that is the case, the compressor replacement was only a temporary fix and did not address the root cause of the problem. I understand that I was informed that the leak is being treated as a separate issue and therefore not covered under the repair warranty. However, from my perspective, I paid for a repair which ultimately failed because the underlying problem was not identified or resolved. I sent you an email and I am still waiting for your reply almost a year later...