I had used Ace Appliance for years under the previous owner, Scott, and always had positive experiences. If he felt an appliance wasn't worth repairing, he would tell you honestly and often wouldn't even charge for the visit. That level of integrity is why I trusted the company.
Unfortunately, my recent experience under the new ownership was the exact opposite.
I called Ace to repair a GE dryer. During the initial visit, I was told the dryer likely needed a motor and bearings. Because the motor was potentially covered under GE's warranty, I had GE inspect the machine before authorizing further work. GE's technician advised that the dryer was likely not worth repairing due to the extent of the issues.
After discussing this with Ace, I was assured the dryer could likely be repaired for approximately $335. I authorized the work.
The repair was completed on a Friday. Within hours of the technician leaving, the dryer began making extremely loud banging noises during operation. Upon inspection, it appeared the drum had not been properly secured during reassembly. Multiple screws were either loose or missing, and the dryer was no longer usable.
I immediately contacted the company, provided photographs and video of the problem, and asked if someone could return promptly to correct the issue. My request was declined, and I was told the company would address it during normal business hours.
At that point, the dryer had gone from needing a repair to being completely unusable. Because my wife works in healthcare and relies on daily uniforms, waiting indefinitely was not a practical option.
What disappointed me most was not that a repair problem occurred--mistakes happen in every business. It was the lack of urgency, accountability, and communication after the repair failed. I also reached out to management and never received a response.
I've owned multiple homes over the years and have dealt with many contractors, service companies, and appliance technicians. This was one of the most frustrating service experiences I've encountered.
Based on my experience, I would strongly encourage consumers to do their research and obtain multiple opinions before authorizing appliance repairs read more