I have used Rapco for over 25 years to repair my small appliances, such as my stove, fridge and yes…read moreeven a microwave oven over the years. I have always gotten good service, a good price and if I can do it myself, a good price on the parts I need. I trust the service people who are always professional and clean. No fancy vans or repair trucks, they drive their own cars to the jobs and yes, sometimes you may be the last call of the day, but you will get their full attention and care no matter what time of day you are scheduled. This is a dying breed of business, a small business that cares, so support them as much as you can! They only take MC or Visa, cash or check.

Great customer service on the phone and in person! Very kind. Definitely recommend! Oh and Maytag…read morethe cat is adorable!!

First time using this company, great experience, I highly recommend My Appliance Guy…read more They were responsive, courteous and honest. This is our go-to for home appliances repairs now.

The First Gentleman I talked to was on point. He told how they worked, how they received payment…read more I was looking to get a refrigerator fixed in a building I help manage. It seemed strange to me that I could not talk to someone who schedules by 7. I am hoping to create a long term vendor relationship. I finally get a call at 8. Then I get information not for a fridge scheduling but for an AC which I have interest in, but is low on the priority list. I really need this Refrigerator fixed. After waiting until 8, I am told to call the next day. Punch line, can't reach anyone at the number the next day. We run an office with lots of suites. We want to help our tenant out. But if there is no one to talk to how do we get that done?

I found Ace on Angie's List. I'm really glad that I did! I've used Scott on 2 or 3 occasions, and…read moreit's gone so well that I've given their number to plenty of friends and co-workers. They all feel the same way that I do. Ace is the opposite of most repair companies. I truly feel like they're on "my side". They aren't trying to make money off of you, they're trying to fix your appliance and make it as affordable as possible, without cutting corners. It's like having a family member as your repairman. Trustworthy and good at what they do.

I had used Ace Appliance for years under the previous owner, Scott, and always had positive…read moreexperiences. If he felt an appliance wasn't worth repairing, he would tell you honestly and often wouldn't even charge for the visit. That level of integrity is why I trusted the company. Unfortunately, my recent experience under the new ownership was the exact opposite. I called Ace to repair a GE dryer. During the initial visit, I was told the dryer likely needed a motor and bearings. Because the motor was potentially covered under GE's warranty, I had GE inspect the machine before authorizing further work. GE's technician advised that the dryer was likely not worth repairing due to the extent of the issues. After discussing this with Ace, I was assured the dryer could likely be repaired for approximately $335. I authorized the work. The repair was completed on a Friday. Within hours of the technician leaving, the dryer began making extremely loud banging noises during operation. Upon inspection, it appeared the drum had not been properly secured during reassembly. Multiple screws were either loose or missing, and the dryer was no longer usable. I immediately contacted the company, provided photographs and video of the problem, and asked if someone could return promptly to correct the issue. My request was declined, and I was told the company would address it during normal business hours. At that point, the dryer had gone from needing a repair to being completely unusable. Because my wife works in healthcare and relies on daily uniforms, waiting indefinitely was not a practical option. What disappointed me most was not that a repair problem occurred--mistakes happen in every business. It was the lack of urgency, accountability, and communication after the repair failed. I also reached out to management and never received a response. I've owned multiple homes over the years and have dealt with many contractors, service companies, and appliance technicians. This was one of the most frustrating service experiences I've encountered. Based on my experience, I would strongly encourage consumers to do their research and obtain multiple opinions before authorizing appliance repairs

Thank you, to All Appliance for their kindness and patience as I asked 20 questions, and they had…read moreall the answers. I highly recommend their store for all your appliances needs. In a addition, they are very personable and they offered speedy delivery. My two, mountains of laundry are down to one. I was able to buy the same exact kind of dryer, buy chance, of course, as the one that had just died on me after 25 yrs, so COOL! Thanks to you Dan, Mike and staff, I enjoyed chatting it up w/ you. Carol Ann "Poltergeist" Williams

My Whirlpool front loading washer was displaying F03 and E01 error codes, the door was locked and I…read morecouldn't get my clothes out. I called them for service and they said they would come out the next day and charge $85 + tax, total $91.58 for the service call. Before the tech came out I researched the codes on the internet and found that there were two very simple procedures that any able-bodied person could do and, if performed, could eliminate the problem. If this didn't work, replacing a water level sensor switch, available for about $50 retail, which takes 2 minutes to do, almost always worked. Although getting into the washer to do this only requires removing about 12 screws to get the top and back panels off, I'm many years old and not exactly in great shape. When the service tech came out he looked at the washer, saw the codes, and didn't really even touch it. He said I needed a new sensor switch, would have to order it, the charge to install it would be over $200, and the service fee to come out that day wouldn't apply to the repair cost. Since he was already there, I asked him to perform the procedures that I had looked up on the internet.. His response was: Our policy for this problem is, we will only replace the switch. He said someone would call me the following day with a repair. That was on a Friday. By Thursday the following week I had not heard from anybody there. So I called and spoke to somebody who asked me a bunch of questions, seemed confused, couldn't give me any information about the estimate, and then told me that the owner will call me tomorrow. It will be an interesting conversation, if he calls me that is. Regardless, there is absolutely no way I will have this company come out again.

Zach is the man who knows vacuums...all of them!…read more He is patient and explains things about your vacuum you might never know. Drop off your machine and trust that within a few days, he will give you a solid estimate and not take advantage of you and your lack of knowledge. My brother always recommended this spot and he wouldn't steer me wrong. You spend too many dead presidents to not take care of your cleaning system!

I've had a positive experience with All Makes Vacuum in the past when they quickly and efficiently…read morerepaired our Kirby vacuum, so I hate coming back now to leave a negative review. This time, when our Kirby needed a different repair, I did not hesitate to bring it to All Makes right away. I dropped it off at the end of the week and was given the expectation that I would receive a call by mid-week the following week that it would be ready for pick up. That call didn't come. So called them multiple times. No answer, so I left a message. No one called back. The next day I called again multiple times. No answer, so I left a message. The next day, I called again. No answer, so I just went to the store. The same guy I dropped off the vacuum with explained that they've been swamped and he's by himself, but the vacuum should be ready early the following week. I called mid-week the following week and no answer. I didn't bother leaving a message. I called again at the end of the week. No answer again. So I just went back to the store. Same guy gave the same explanation - swamped and by himself, but that it should be ready next week. He's had our vacuum for over 2 weeks at this point, and at this point I just decided to take the vacuum back and bring it elsewhere. I understand getting behind due to a backlog and being short staffed, but WHERE IS THE COMMUNICATION? Where is the professional courtesy of returning the phone call of an active customer? Disappointed because I liked this place. They do good work and are close by.

I called about my Whirlpool front loading dryer which stopped drying with various symptoms. I…read moretalked to Nate who listened patiently to my description of my situation and shared some initial thoughts as to the cause of the issue. Already a good customer service experience so far and this was before the actual visit! Thankfully Nate was available to come by the same day and identified a related issue causing the problem. I appreciated his willingness to troubleshoot, help me resolve the issue, and also take care of a few adjacent matters along the way to ensure my dryer could perform as well as possible. I will definitely call again for my appliance repair needs!

He diagnosed my problem right away. He recommended using enzyme tablets & kindly texted me…read moreinstructions on when to place the tablets & also pulled it up on Amazon on my phone so I ordered the correct tablets. Very thorough and professional. Will use him again for sure when I need other home appliances serviced.

My side by side refrigerator/freezer quit cooling. Called an in-town repair place who referred me…read moreto J&B. Customer service was friendly and responsive; scheduled an appointment for The Next Day! Awesome! Technician, Mike, called when he was 15 min. away and arrived at the scheduled time. He assessed the problem within 5 min. Unfortunately, the insulation on the compressor was gone, causing the unit to kick on and off and overheat without cooling the freezer. $868.00 for a new compressor! Yikes! But, a new fridge is extremely hard to find right now--rare Earth minerals being scarce-- & SO EXPENSIVE!!

Everything is right with J & B. I called Thanksgiving weekend about service on my washer and left a…read moremessage. I received a call back Monday at 8 a.m. Rick came out Wednesday on time at 8 a.m. I had received a text the night before confirming the appointment, and a text that morning that the tech was on his way. I like that! Rick diagnosed the problem, he ordered the parts, and I paid the service fee by check. Following the same procedure, he and Mike arrived at 8 a.m. the next Monday and installed the parts. Then they checked the circuit board. Nothing. Rick gave me a price for the board, including the parts he had just installed. I decided for that cost I could buy a new washer. The techs were very kind, agreeing, and charged me only for the service, which I'd already paid. They did remove the new parts to return. Note to self: If the washer is so off balanced that it "walks" several inches, get it checked out now. That rattling/walking can loosen other parts.

Bob is fantastic. He knows his appliances & repairs them the first time he's out - no repeat visit…read more Thanks Bob!

Came out on time looked at my washer said it needed $800 worth of repair and I decided to just get…read morea new washer. Never charged me for the service call. We definitely use him again.