In early February, my three-year-old Bosch 800 series threw the E15 error code -- showing a leak…read moresomewhere with water puddling in the base of the dishwasher. Called Mr. Appliance. They were very friendly and came out to fix it on Feb 12. They fixed it ($179), and it lasted a week before it threw the same error code again. They came out and looked at it again, and recommended a part with a bigger fix, so we said OK, and we ordered it. On their third trip to our place they came out Feb 24 and installed that new part ($505). That fix worked, and the tech was very friendly, but a week later it threw yet again the E15 error code. I called their office in frustration and three days later they still hadn't called me back. So I called in again and they promised to come out and make it right. After another few days' wait, they came out again on March 10, looked at it, fixed it up, and that fixe lasted, yep, about a week. They came back on March 24 and recommended another fix (only a $30 part this time), and they installed it on March 28. This time I was assured it was fixed for real, and it seemed like it was running fine just like every other time the tech was here. But yep, the dreaded E15 error code came again three days later on March 31. So we've been eating off paper plates on and off for six weeks, Mr. Appliance has come to my house six times, made four repairs, at a cost of over $700, and my dishwasher is still broken. The tech is super friendly and seems knowledgeable, but he certainly hasn't actually fixed my dishwasher. They don't seem to have anyone else to send to fix it. Their management takes a few days to call you back even when you're obviously dissatisfied, and their only solution to make it right is to send their people back to repeat the same attempt. So if you've got an easy job, maybe Mr. Appliance will be the right fit for you. But if you've got a tricky job I can't recommend Mr. Appliance, while their techs are friendly you may find yourself wasting six weeks of effort and hundreds of dollars and yet have to replace your dishwasher anyways.

Your technician replaced the compressor on my Thermador wine cooler after diagnosing it as the…read morecause of the cooling issue. However, a little over a month later, the unit stopped cooling again. During the follow-up visit, the same technician identified severe corrosion on the heat exchanger and a refrigerant leak. Thermador later confirmed that the unit is not repairable, and I was forced to purchase a replacement out of pocket at a discounted price (which is currently backordered). I want to express my concern that this corrosion and leakage likely did not develop within such a short period of time. It seems far more probable that the corrosion was already present during the initial diagnosis and simply went unnoticed. If that is the case, the compressor replacement was only a temporary fix and did not address the root cause of the problem. I understand that I was informed that the leak is being treated as a separate issue and therefore not covered under the repair warranty. However, from my perspective, I paid for a repair which ultimately failed because the underlying problem was not identified or resolved. I sent you an email and I am still waiting for your reply almost a year later...

When I bought a new house the first thing I wanted to do was get rid of the gas stove and replace…read moreit with something electric and (hopefully) vintage. I had such a great experience with the stove I bought from Eugene years ago, that Lorain Furniture and Appliance was the first and last place that I looked for another. It's been a year now, and I love this thing. Works perfectly. We also had some guys out to do work on a washer and dryer and had a great experience with them as well. The whole crew here is always so knowledgeable and helpful.

Melikey antique furniture stores without hefty, inflated antique store price tags--and this store…read moreis just that. Sure, there were a few items that were a little pricey (like these corner book shelves that were $350/ea.), but really everything else was pretty negotiable and, well, cheap! They even had a porch swing that I'm still considering coming back for and it's only $40!! Umm, lay off it--it's mine. They also have lots of appliances, antique and new, as well as new mattresses for a pretty teeny price. I'm tempted to also go back for their bed frames, since mine is on it's way out. And for only $20-25, you really can't beat that. I'm excited to come back when they get some new antiques in, but for the time being this place is packed with interesting things. I say packed because it's literally a hodge-podge of cool stuff piled on top of each other into a maze that's almost impossible to get through. That's how you know it's going to be good. Like I mentioned before, the gents there seemed relatively open to negotiation on some of the antique furniture pieces, so don't be too shy to ask. If you can get past the pure terror of hanging out in the neighborhood, you'll definitely be rewarded with treasures for cheap.

Always great customer service and good deals on new, used and scratch and dent appliances. Delivery…read moreavailable.

I called about my Whirlpool front loading dryer which stopped drying with various symptoms. I…read moretalked to Nate who listened patiently to my description of my situation and shared some initial thoughts as to the cause of the issue. Already a good customer service experience so far and this was before the actual visit! Thankfully Nate was available to come by the same day and identified a related issue causing the problem. I appreciated his willingness to troubleshoot, help me resolve the issue, and also take care of a few adjacent matters along the way to ensure my dryer could perform as well as possible. I will definitely call again for my appliance repair needs!

He diagnosed my problem right away. He recommended using enzyme tablets & kindly texted me…read moreinstructions on when to place the tablets & also pulled it up on Amazon on my phone so I ordered the correct tablets. Very thorough and professional. Will use him again for sure when I need other home appliances serviced.

Came over and fixed part of refrigerator and asked for $150.00 for another part and never returned…read morewith part. Called numerous times and no response. Do not recommend this company!!

I called Josh about refrigerator at a rental property, he showed up the same day and supposedly…read morefixed the problem. the same issue happened two weeks later, and he promised to come and check it out. I later found out that he "fixed" the defrost heater and didn't replace it which cots $17 at Amazon. he never showed up. Thriw away the appliance and don't call Josh.

He was quick and efficient, repaired my washer by taking out a large coin. I was given a quote of…read more$79 on the phone and without telling me how much more I was presented with a bill of $230. He did good work and fast but I was shocked at the price. Make sure to ask for quote BEFORE the repair is performed

My dryer was making a screamin noise for months and then finally stopped working. The lady I spoke…read moreto on the phone was pleasant and made it easy to schedule. Vlad came same day and diagnosed the problem. Ordered parts and they came within a couple days and he promptly returned and fixed my issue. He was thorough and communicated about the repair and the costs. Dryer was looked at and fixed within the same week, 10/10 recommend and will call him again If needed

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

25Sep2026 Daniel came to repair coin box on washer. Disassembled washer and could not fix coin box…read more Left washer disassembled saying he would look for part. I made several calls just requesting someone to come and re assemble the washer. All I get is an AI generated bot. Telling me that he was sick. Can't someone come and reassemble my machine??

Fast response, friendly service, came over and fixed my washing machine the next day.read more

He is an outstanding, honest, and highly skilled professional technician…read more His expertise, attention to detail, and commitment to doing the job right are truly impressive. I highly recommend his services to everyone in Cleveland--if you need a reliable and knowledgeable technician, he's the one to call! You won't be disappointed. Thank you for your excellent work!"

This place is great! It's full of healthy looking plants and the staff were super friendly and…read moreknowledgeable. I had a really nice time here and found some fun plants. They helped me to find a couple of low light plants and some colorful leafy ones to put up in my sunroom. I'll for sure return!

Visited pots and plants today for the first time after just driving down Lorain and seeing their…read moredoor was open, I knew I had to visit! This is my new favorite plant shop out of all the local Cleveland plant shops. First of all, the interior is beautiful, the plant selection was wonderful, the prices were very good, and the owner was an absolute gem! Me and my buddy got chatting with the owner for over a half hour and she seriously must be one of my new favorite business owners. I walked out with an AWESOME hanging plant for only $18 dollars and I am so excited for it to hang in its new home. Overall 10/10 experience, everyone needs to go!