I'm extremely disappointed with my experience regarding prescription management at this office…read more I was down to my last two Lexapro pills when I checked my CVS app and saw that CVS had attempted to contact my provider three times without a response. I called the office on Friday to request my refill and was told it would be filled Monday since I had enough medication to get through the weekend. However, the prescription was not sent until Monday night, causing me to miss a dose. By Tuesday, I was experiencing brain fog, dizziness, and brain zaps. When I checked the prescription status, I discovered that my provider, Carlos Guerrero, had sent my prescription to Walgreens instead of CVS, despite me having clearly provided the correct pharmacy information. Walgreens does not accept my insurance, so I had to pay roughly three times my normal cost rather than wait another 48 hours for a transfer. This is not the first time I have had issues with prescriptions being sent to the wrong pharmacy. During the year I have been going to this office, my primary care physician has changed four times. Previously, Dr. Jesus Arena sent my prescription to the incorrect facility, and now Carlos Guerrero has made the same mistake. The repeated turnover and ongoing prescription errors have made it extremely frustrating to get consistent care. Lexapro is not a medication that should be interrupted casually, especially for someone who has been taking it long term. Missing doses caused significant symptoms that could have been avoided with proper communication and attention to pharmacy details. The front desk staff has always been kind and helpful, but the repeated prescription issues have been extremely frustrating and, in my opinion, unprofessional. After seeing other reviews mentioning prescription problems with this office, I'm concerned this may be a larger issue. If you rely on your medications being refilled accurately and on time, I would think carefully before choosing this practice.

I Had visited few times to Mayflower since our previous Pediatrician Dr Joyce Chong retired and…read morepassed our kids records to Mayflower. I haven't had any issues until today when I visited to with appointment and online already checked in. The lady at the front desk does not have ability to listen to customers... she asked me to pay the copay amount of $20 and i told her I only can pay with Apple pay. She replied the clinic does not accept apple pay, and she didnt give me no other options. She asked me to pay with physical card and I told her that i dont carry physical card, so if they can email/text me the link to pay, i told her i will go home and pay with with my card. She seemed very shocked and seemed surprised that i cant pay the copay...Im not sure why she couldnt understand but she kept asking me that she sent the link to pay and asked me to pay. I explained again and again for 3 times that i cant pay right now but she was persistent to get the copay paid. I gave her a complaint and as I was telling her that i was upset, she got up and left the desk. At the end i was upset that she was an able, mentally stable adult but does not know how to provide basic customer service skills to customers. Doctor here is nice but unfortunately i will be switching pediatrician due to incompetent receptionist.... Just watch out for the lady... she seemed clueless working here and what het job is supposed to be.

I have left reviews for Dr. Chuang and his team on the past. My kids have been patients with him…read moresince he started practicing in Los Alamitos many years ago. He still continues to provide us with the best care. He genuinely cares for his patients and takes his time explaining about their health issues, and what steps we need to take to get them back to their healthy selfs. I wouldnt want my kids to be seen by anybody else. Dr. Chuang and his team go above and beyond. He is trustworthy, organized and my kids love him!

I am writing this review with a heavy heart because I truly love and respect the doctor at this…read moreclinic. The medical care is exceptional, but the office's billing system and front desk management are so disorganized and dishonest that I can no longer remain silent. I feel it is important to warn other parents about the administrative nightmares I have faced here. In October 2025, I brought both of my children in specifically for flu vaccines. I was explicitly told by the office staff that there would be no copay for flu shots. However, during a follow-up visit on January 8th for my eldest child's fever, the front office nurse suddenly claimed I owed a copay for the October visit. When I questioned this, she admitted the mistake and assured me she would remove the charge. Today, I received separate bills for both children with completely conflicting and nonsensical information: For my eldest: They claim I didn't pay the $25 copay for the January visit. This is false. I paid it on the spot, but they now claim that payment was applied to the October flu shot visit because I supposedly "asked a question" to the doctor, which they coded as a full office visit without any prior notice. For my youngest: They are charging a copay for the October flu shot visit. My youngest ONLY received the vaccine and no medical questions were asked, yet they are still demanding a copay and told me to "call my insurance" instead of fixing their own internal error. It is incredibly frustrating to be told one thing in person and then receive a completely different bill months later. The lack of transparency and the office's refusal to take responsibility for their billing errors is unacceptable. It's a shame that such a high-quality doctor is represented by such a disorganized and unprofessional front office. As much as I like the doctor, I cannot recommend this practice due to these dishonest and stressful billing practices. What hurts the most is that I genuinely wanted to support this local practice. Since I have a PPO insurance plan, I don't need a referral and could have easily gone to a local pharmacy or Costco for these flu vaccines. I chose to pay for parking and drive all the way here specifically to support the doctor's business. To be met with such dishonest billing practices and unprofessional excuses in return is deeply disappointing. I will no longer be going out of my way to support a clinic that treats its loyal patients this way.

I chose Dr.Lin to be my toddler's pediatrician at random from a list and now, after 2 appointments,…read moreI can say I feel super lucky! He has a such a funny, dry sense of humor, and interacts so well with my son. The office itself is very professional and always quickly responsive. So far we've only needed to go for the standard well visits, but I feel like if/when we run into any illness we'll be in good hands. I really like a straightforward, no-nonsense vibe, and Dr Lin is great with that.

I've seen several pediatricians for my now 8 month old daughter, and Dr. Lin is definitely one of…read moremy go-tos. As a paranoid new mom, I pester our many pediatricians on a constant basis for the tiniest thing (word of advice, googling your child's symptoms might not be a good idea beforehand, because it's usually not as bad as the internet tells you). Dr. Lin is very straight-forward. He isn't the soothing type of doctor that some moms might want, but he is a very intelligent one. He reminds me of House (anybody watch that show?), where he can diagnose your kid rather easily and accurately, and isn't fluffy with the words. I appreciate that he would personally follow up on my baby's conditions, even after office hours. Some pediatric offices only have a nurse follow up, if anyone at all. To me, that extra mile shows true compassion vs those who talk sugary sweet only when you're there and forget you as soon as you're gone. I highly recommend Dr. Lin if you're looking for a doctor who has your child's best interest.

I would like to share our experience, hoping other families will find it helpful…read more We have been treated unethically and unprofessionally by Wu Pediatrics. As clearly stated by our insurance PPO Silver plan; all preventative services should be covered in full by our family plan. Wu Pediatrics threatened to send our medical bills to collections and neglected to inform, that all charges were for preventative services. As per their demand, we have paid requested amounts in full. Only to find out later same day that we should not have been charged at all. When we requested for the refund to be issued they refused. Being fully aware they charged us unlawfully, they would not refund us before all claims would be reprocessed. Finally, 30+ days later when all claims got reprocessed and came with Zero Patient responsibility owed ... they still attempt to deny us our refund. After I pressed for it, insisting that they have no legal basis to deny us the refund, they agreed. In the same email, they have notified us that they will no longer service our family and we better look for another Pediatrician. (see copies) Parents, be aware of their practices. They are counting on you not being aware what your insurance plan cover, and often will charge you twice, asking you to pay deductible in the office and later also billing your insurance company. Note, 95% of all medical insurance plans do cover in full your kid's preventative services. If you are presented with the bill balance, before you pay be sure to call your insurance and confirm the amount owed. It is likely, you will not have to pay anything. Medical office : Wu Pediatrics Derek J Wu, MD 5817 Temple City Blvd, Temple City, CA 91780 T: (626) 285-1254 F: (626) 292-1549 Email : info@drwupediatrics.com

Luckily my kids are hardly ever sick and I don't really bring them to the doctor. It's only been…read morefor their yearly physicals. Never actually seen Dr. Wu only Dr. Munavar. I am sorry more likely butchering her name so sorry. She has seen both of my kids and let me tell you I highly recommend her. She is awesome with my kids. Answers all my questions, seems not to rushed with our visits. Knows how to handle my child with special needs. Very kind and friendly. We are really happy with her. The front office and back office staff (sorry don't know their names) but they are very friendly as well. Thanks everyone!!!!

We love Dr Allevato. My kiddo has needed some extra appointments with chronic ear aches and…read moremultiple sets of ear tubes. They always get us in within 48 hours and are happy to check his ears before going into holiday weekends, or off on vacation. The care from all staff, including the NP is so compassionate and understanding- as a first time mom I've come in over anything from head bonks to random rashes and I've always been met with empathy and kindness. I will continue to bring my son here and recommend this office to all fellow moms.

Dr. Allevato was so wonderful with my 6 month baby. She gave me very useful information regarding…read morevaccinations and starting baby food. I'm very happy we found her.

First off, my wife went to most of the appointments for two of my babies. For my newborn, the…read moredoctor that went on maternity leave told that our babies eye was fine and not to worry. We went to two specialist from CHOC and they determined that he would need surgery right away. Yes, the doctor here was nice and professional but to say that everything was ok, was far from the truth. Second, though we may not be responsible for paying all the fees, they add bogus fees for surveys and they hide the truth on the reasons for an appointment. There is just too much to share in why they should not be practicing. They will schedule an appointment and change the reasoning of the appointment without you knowing. It seems like they do not have a history of conversations having with my wife. Third, they will not allow a second parent or our eldest baby to be in the building. I want to know what is going on and ask questions but they just don't allow that. I want to be a part of this experience but they won't allow two parents. Please be aware of their business practice. Not everything is transparent and it seems more of a business practice instead of a medical practice. I will be contacting all organizations to make sure this clinic is flagged for improper practice.

I would give 0 stars if I could. Dr. Lee has the worst bedside manner. She called my 6 yr old…read morechubby to her face and told her to go on a diet. My daughter plays sports and is very active. She is tall for her age and you could tell by looking at her she's athletic. And in the case that she was overweight there is ways to tell the parent without the child being ridiculed. Also, if you are part of LGBT don't come here. She is not friendly and won't keep her comments to herself. She can have her opion but don't make remarks in front of my daughter about "why is there 2 moms? I don't understand. There should be 1 only." Oh you guys are married and both claim to be mom?" " oh this is too much" I am mad at myself for not walking out, worst experience ever.

My daughter loves Dr Reyes. Staff on point and verified our benefits and was very efficient. Easy…read moreto schedule and extremely accommodating and polite. I still don't know how Dr Reyes takes so much time and makes it all work. Just wonderful

First of all, I wish to state that this review is not about Dr. Reyes or her quality as a…read morepediatrician at all. She is warm and sweet, she takes her time with the patient and explains her procedures. What this is about, instead, is the terrible office she works in. The staff are socially and emotionally challenged. They do not greet you properly when you come in. All they say is: "For (child's name)?" The wait room looks like it was last given any attention in the 1980s. The paint is chipped, the furniture rugged, and there are no toys whatsoever. The staff have no bedside manners. When they give your infant a shot, they say no soothing words, give no warning, do not do a thing to calm the child down. One time, they bloodied my infant's onesie and simply did not say a word. I truly wish Dr. Reyes could do something to improve her staff - she and her clients deserve it.

Dr. Chengis is a very very responsive physician . He spends a lot of time with the patients…read moreexplaining things. He has been treating my wife for many years now for various ailments. We would recommend his services to any new patien.

I've been looking for a new doctor for 2 years and finally found Dr Henry Cheng. Very caring and…read morehas a great personality! Thank you doctor!