Great customer service. As a new customer worked with Samantha J. and oh man, she walked me through everything and showed all kinds of products on the website and some available items on display. What to and how to look for items in detail before ordering. JUST AMAZING. read more

Mostly they try to be helpful here, but they are not. They are great when you need something in a pinch and can go pick up from them. The staff has little or no knowledge, they are not very good about giving product recommendation or advice. So if you know exactly what you want, have product knowledge, did you own research and know they have the item, then they are great. If you are kinda new to the business, need advice on something new you want to try, don't bother. Go do all your research first before calling them. read more

Denco has a great selection of sign supplies for the sign professional however they sell to anybody, they say they are wholesale but they will sell directly to your customer behind your back not very professional business practice read more

I don't know what people complain about this place? You have to be really stupid to complain. I have used Denco for the past 8 years and they have always helped me with my needs. Their front desk, sales and even the drivers have been the best. read more

They are always out of normal stock items. They use the excuse that their supplier is backed up ALL THE TIME. That's what a GOOD distributor does, predicts shortages and stocks up. This is a warehouse that will order stuff for you from somewhere else. And it will takes weeks. Their service on their equipment and machines is worse, they never have the parts to fix your machine in stock. It's always on back order. I picture an warehouse full of sticky notes that say, "when this eventually comes in it goes here" Nglantz seems to be only slightly better. Fellers is at least honest about what they have in stock. Now I bet you would have helped me out instead of giving me the same story as always of being "on back order" read more

Bad service, and no knowledge of product. Not much else to say, I have to put more words in here for it to count as a review. Patty was nice but had no knowledge of anything they are selling. Or at least not forth coming with any information. I asked multiple times if they could cut something for me, and she declined. At the end I asked one more time and finally she said it would cost 25$ to cut to size, I size. I said ok, let's do it that's what I wanted in the first place. Then she said ok it'll be ready 3 days from now. You have to ask all the right questions here, and don't expect any additional information and you may have to ask more then 3 times. read more

I just bought my 2nd printer from Concord Denco Sales. Salesman Steve Bible really helped me out. We've been discussing a new printer for over a year. Steve has been giving me ideas and telling me about the pros and cons of each printer. There was never any pressure from Steve. He listened to my needs, and made some suggestions. Finally, I settled on a Roland printer and I couldn't be happier! I felt is was a partnership with Steve. Also, their technician, Joe Torre, a real gentleman, came out and got me started. He is a very knowledgeable guy. Ken Stuter is the materials salesman who goes around to all the NorCal sign stores. He is a real gentleman who is truly concerned about his clients and he is a wealth of information, having run a FastSigns in SF from many years. Finally, the folks in the warehouse are extremely nice, from Dawn and Patty who take my orders to Ali, who delivers my goods. I stand by Concord Denco Sales and know a lot of sign companies in the SF Bay Area who have had nothing but good experiences with this great team of people! read more

Used these guys for a service call. The tech that came out was really cool. The guy in charge of the service department is an idiot or a straight up shady crook. Kevin is his name and after a service call this guy makes an unauthorized charge on my credit card with no explanation. This was about a month after the service call that I paid in full. The charge was like $85 for shipping on a maintenance kit that I paid over $100 for and could have got anywhere else for less than $100. Weighs less than a pound and about the size of a brick. I had the charges removed. That was strike one. About another month later as I am leaving the country I get an invoice for repairs, parts, labor, service call etc. Kevin emails it to me and asks me this time can he charge my card. Doesn't bother to explain why he is invoicing me the full amount of what i paid in full 2 months earlier. Then Kevin tells me it is the credit departments fault they made a mistake and forgot to charge me like $340. This is after the estimate then the bill was giving to me and I paid it in full. I call the credit department and explain what is going on. They tell me they had nothing to do with it. I said then Kevin is lying, she said yes he his. Also it wasnt the only time that it happened. This is a great company with a POS crook named Kevin working for them. It's a shame and hopefully they cut that dead weight and got rid of him. read more

These people are complete idiots. They have no idea about the products they sell. I have gone in multiple times, spoken to different employees, and none of them have a clue. What I have to do to get anything to work is call the LA location, speak to a worker there who helps me flawlessly, then go to this location because otherwise, nothing is accomplished. I even had an incident where the LA people recommended I replace a part on my printer, but when I went in to buy the part, the Concord Denco people didn't even know what I was talking about. They demanded I give them the part number which doesn't make sense because that's their own personal information. It's not specific to the actual item. The woman there couldn't even figure out how to look it up on her system. She just said she couldn't find it and stood there staring at me. I then had to ask her to go find someone who could help. When she finally returned, they didn't know what I was talking about and I had to call the LA location, had them the phone and then they were able to look the item up. Unprofessional. There is also no one ever at the front desk and even after I ring the bell, it takes them 5 minutes to show up though I can hear them arguing in the back room... Their prices are also 3x the norm, but sadly, when you need ink asap or paper for a job that has to go out, you are stuck with these guys... read more