After reviewing this company's website, I thought I found the perfect company for my roof repairs…read more After dealing with this company, I can honestly say that their website is all lies.
When I first called the advertised number for MW Roofing, I spoke with Mike. When the company arrived for the free in home estimate, a man named Martin came out to my home. He told me the cost of the job would be $600 for chimney repair, and $100 for skylight repair.
After having several roofers come to give me estimates, I decided to use Martin for the job because his pricing was the most affordable, and they advertised a 10 year warranty on the work to be leak free. I had to call him multiple times to get him on the phone, being told he would call me back and never called. About 2 weeks later, Martin finally called me back and we scheduled the job. Big mistake.
Upon arriving to my house to do the job, he dropped off 2 workers and directed them on what to do. Martin did not do any of the roofing work. After the job was started, he changed the price he quoted me from $700 to $1500. He said the chimney and skylight needed more repair than previously quoted. Right there I should have told them to leave, but I felt my hands were tied, as they already started the work, I felt I had to pay him the extra money he was asking for to get the job done. I felt scammed. If he would have provided me with this $1500 quote from the beginning, I would have used another roofing company. How can this company change the quoted price of the job after the price has been agreed to and work has begun?
According to their website, they never ask for money upfront. This is a lie. Before they began working I was asked for $300 so supplies could be bought. He arrived with no supplies. Unprofessional. In addition, they had to use my ladder and my wood from my garage that I was using for a home project, so they could build a platform to stand on to do my chimney repairs. They broke my garage door getting my supplies in and out for their use as well. While the job was being done, Martin kept leaving, purchasing supplies and running personal errands, of which he brought children in his truck to my house. Apparently not paying attention to my job being worked on.
After the job was completed and paid in full, I was told I had a ten year warranty. I asked for a receipt. Martin told me he did not have a receipt on him but shook my hand and "promised" to email me a receipt before the end of the day. This was another lie.
The following morning I called and asked about the receipt. Martin told me Mike would be emailing a receipt. More nonsense. Hours later I still did not receive a receipt, and then I called Mike. Mike became aggressive and nasty to me on the phone. He said he did not want to do the work at my home. He told me I was calling too much, and then threatened to come to my house "personally" , in an attempt to intimidate my family and I and cause us to be in fear. He said he would give me my money back and climb on my roof and undo the work. I repeatedly told him I don't want my money back, I want a receipt showing a guarantee of their work. Very unprofessional business behavior. I wanted something in writing to show a 10 year guarantee as promised, which I have come to realize would never be honored. In addition, my wife called Mike after he threatened to "come to my house" in absolute disbelief of his treatment, and he was nasty, aggressive and disrespectful to her as well. Eventually hanging up on her. MW Roofing is not permitted to come anywhere near my home or family, and if they do they will be met with legal action!
I hope that the work done will withstand the next rain storm, or I will have to hire another company to do the job right! I am left feeling scammed and threatened in my own home. Home owners beware of this company and their lies! I hope this is helpful to anyone looking for roofing work to be done.
**UPDATE:
The work did not withstand even the first rainfall. I contacted Martin over a week ago and still have not heard back. So much for my ten year guarantee.
