It was my first time going to Sturgis. We did all the great trips in & around the Black Hills area. As we were en route to Devils Tower, my 2007 Sportster started dying on the highway. Luckily, we were only 17 miles from Sundance.
A fellow rider called Deluxe Harley Davidson & talked to Chuck. He said to bring it in and they'll look at it.
We arrived & they seemed pretty professional & knowledgable. I informed them that we thought it was electrical, that i had internalized the wires on the handlebars a few weeks before & that might be the problem.
A couple hours pass & their self quoted "expertise in troubleshooting" starts to become questionable. I was told by Chuck that they think my fuel manager is bad & that they want to dyno it to be sure. I asked if they checked the wires in the handlebars or tested the fuel manager & they said they have no way of doing so cause they don't have any diagnostic equipment. My heart & my wallet dropped.
After 5 hours & a public display with my ride, i was told they are still not sure what the problem is. They assumed the problem, after the dyno test (?), was my coil, but they wouldn't have one till the next day.
By this time, i was infuriated. I refused to leave my ride there overnight. I took it for a spin, attempting make it to Devils Tower with the sunlight i had left & the problem was still there.
I went back to Deluxe Harley Davidson & asked Chuck what he could do for me & he stuck with his story. Their "expertise in troubleshooting" still believed it was the coil.
As my friends & i mused on our plan of action, we undoubtedly questioned the path of troubleshooting. We checked the wires that i had indicated to them 5 hours before that could be the problem & they were untouched. Within 5 minutes, we diagnosed the problem as faulty connections. With a roll of donated electric tape & some butt connectors, within 20 minutes we had resolved the problem.
Still sticking to their "expertise in troubleshooting" theory, i was denied a refund. Along with a little pride lost, so was all my vacation money. It really sucked to see my vacation cut short due to a dyno test i didn't ask for. But i persevered. i made it to Devils Tower just before sunset with no thanks to Chuck & Deluxe Harley Davidson.
I think next time i'm having any ride issues near Sundance, I'm gonna try the local auto parts store or Woodys instead of Deluxe Harley Davidson. read more