A really nice and thorough Service Experience from the moment I walked in the door. It's nice for…read moreour area, especially when other businesses are declining. When price is a key component, it makes it easier to spend money in this economy when employees are genuinely friendly, helpful. knowledgeable about their products and that you can see and observe teamwork with the employees. Leoni, the employee that assisted me was awesome as she was able to answer all my questions and get what I needed. I would hire her in any capacity, she seems willing to learn and be creative to make the the service experience easy and delightful. I also witnessed the other employees all working as a team to make it a collaborative experience for the customers. Must be good leadership there at this location. Thank you,

I was in the area and decided to stop by since I have a bit of an obsession with running shoes. I…read morefigured I'd check and see if they had anything I was looking for. I was greeted, which I appreciated, but unfortunately the experience went downhill from there. I asked about a couple of specific shoes I was interested in, and they didn't have any in stock or even alternative color options. I tried asking about another style, and they offered me a much larger size to try--even though I had already given my correct size, which didn't make much sense. The staff didn't seem very engaged or knowledgeable about the products. Customer service felt lacking, and overall it didn't seem like there was much effort to help. This experience reminded me why I usually go elsewhere--other stores tend to be more knowledgeable and attentive. I'd recommend saving your time and checking out Road Runner Sports in Walnut Creek or Campbell (if you are ever in the area) who have better product knowledge and customer service.

Very disappointing customer service experience at the Brentwood Sand Creek location. The process…read morefor retrieving the matching shoe was unnecessarily inefficient and frustrating. The sales associate had to search through a large number of shoes behind the register just to find the match. When I tried to provide feedback about how the process could be improved, the manager, Kyle, was dismissive and not receptive. His response was that the process came from corporate and was better than the previous process. While that may be true, there is still clearly room for improvement. Management should be more open to customer feedback, especially when it is intended to improve the customer experience.

I was in need of sandals and realized I had never been to this particular store. Made a trip and…read morefound several cute pairs of sandals! The checkout process was easy peasy. The store is nice and clean. I did find some sandals online for cheaper. So I would say look for your shoes online, and either have them shipped for free to your home or pick them up at the store! You're also able to use your rewards online super easy as well!

Cute store. Sad to see it leave Brentwood. Amazing customer service. Great selection on shoes. My…read morehubby was looking for some work shoes. The staff were incredible. Great value.

I paid 70$ for shoes that, after 2 weeks, their soles began to peel off. Go pay the same amount at…read moreanother store for shoes that actually last a year or so.

Wow I am a foot locker fan and two days before Christmas they took all of there sales off to full…read moreprice. Thought that was pretty chicken

Customer service is good. They work diligently to attend to our needs as patrons. I'm not a fan of…read moreshopping for clothes or shoes or anything that reminds me how costly it is to raise children (just kidding...not really). Anyhow, whatever we could or find due to size or style in the store we were able to order and have shipped to the house. Personal customer service is very important and now vital due to the monopolizing of online retail. Thanks for making this experience fun guys! Oh! And we were able to match prices locally so yeah...that's always a plus in my book.

Best shoe store in Antioch! This is my favorite shoe store and the staff and manager are always…read moreamazing and helpful. They always greet me when I walk in. Any questions I have they are prompt with answering. The staff and manager definitely need a raise because I have been to other boutique sneaker stores and the Shiekh's in Antioch has the best customer service. People complain about Shiekh raffles, but this store has always been fair. I never win on the app drawings but I win In-store raffles here. This is my go to sneaker store. They always have a wide selection of shoes to choose from. A must for the sneakers heads that come to Antioch.

waited from 11 til 12 for them to raise the metal cage wall but they never did, other folks were…read morealso waiting out front talkin' bout "there is someone in there but they can't let us in til' a second employee shows up, an hour later many of us left without getting in, some stayed because they wanted to argue with the staff eventually, pfffft, I'll be back for them damn shoes, but geez y'all, why you gotta be human? lol

I've lived in the area for over four years and have visited Streets of Brentwood several times to…read moreeat and catch a movie. I haven't done much shopping here, but they do have several well-known stores, including Express, Bath & Body Works, Hollister, DSW, Spencer's, and Tillys. There are also a few good dining options, such as BJ's, CreAsian, and Black Angus. In the past, I found the shopping center to be pretty dull compared to some of the other malls and shopping areas I've visited around the Bay Area. However, since it was purchased by a new owner, I've noticed some improvements and renovations that have given the area a much-needed refresh. New additions like Handel's, Vine + Grain, and the upcoming Slice House are making the center feel more lively and promising. I think Streets of Brentwood has a lot of potential and will continue to improve over the next five years. One of my favorite features is the outdoor patio area. It's a nice place to take a stroll, spend time with family, and even bring your dog. Overall, Streets of Brentwood seems to be heading in a positive direction, and I'm looking forward to seeing how much it continues to grow and improve.

It's so much nicer now. The mall has been updated. A few new establishments and the front part of…read morethe AMC Theater has been upgraded. My opinion is that the mall needs to clean the sofa and other seatings in front of the theater and also clean the grounds of the mall.

Amazon returns here are easy. Regular return wait has been a little longer, in my experience…read more I've found several good fashion finds and use my Kohl's cash to snag some cute items. The Sephora here is super clutch and there always an attendant available. The baby clothes are precious and they are well stocked with sizes. Decent merchandising and no bare racks/shelves. Sometimes overstocked, but at least everything is accessible. Nobody greeted me but I could locate an associate and security was at the door when I visited at night.

I would usually go to Kohl's mainly for pick-ups, Amazon Returns or just to browse through…read more Store pick-ups are super easy done everything is done online prior. Amazon returns are also convenient, and is located all the way to the back of the store. You also get coupons after! They have a wide selection of clothing, shoes, decors, jewelry and cosmetics, all offered with good deals! Staff are always friendly. Parking is ample.

Picked up 1,000 rounds of ammo (9MM FMJ) and the whole process was pretty smooth from start to…read morefinish. Placed the order online, got the "it's ready" email, went in during a weekday and was out fairly quickly. The only thing that slowed it down was the staff member having to enter all my license info manually because their reader doesn't seem to work with the newer licenses the DMV sends out now. I just had to verify everything was correct on the screen afterward. Kind of unfortunate because having the a newer reader or another workaround would definitely save some time. I did some comparing around some local gun shops near me and it comes out way more. I believe I'm getting a good deal buying from Sportsman's Warehouse. Overall, customer service was friendly and everything went smoothly. Definitely recommend going during the week if you can. Weekends can get pretty busy.

Someone should really train these employees on some basic customer service skills like greeting…read moresomeone or asking if they need help. All I got were blank stares. I came in looking to purchase a firearm but I'll spend my money elsewhere, thanks for the waste of time!

I feel torn about how to review this store since I have had both good and bad experiances here in…read moreterms of customer services (which is what I am really reviewing since whether or not I like the style of the clothes is kind of irrelevant) Once I wanted to get a top in a size that they only had on the maniquin, and did they strip the mani so that they could have my buisness-NO. This irratated me to no end and I put back my armload of clothes and left. However, I came back with my son at back to school shopping time and I had a few hundred dollars worth of stuff when I realized that One thing that I didn't have was my debit card. I was way flustered that I wold have to put it all back and do the whole thing again later when they offered to take a check-Yeah! I don't love shopping with my kids (at all) and the fact that they helped me not have to do it twice made my day. I know most clothing store do not take checks and the fact that they had an option for people dumb enough to forget their plastic and paper money like me was a big plus.

The store has a jam song is nice. Everything is organized and you can see what you need. Also the…read morefitting rooms are available. There's also a good amount of Clarence right now 50% off. The lions a very short and great selection.

Gabriella helped me out so much with my pick up order! It was simple, seamless and speedy! She's so…read moresweet and understanding! definitely come by if you need speedy pick up orders for last minute boots!

I went in to return/exchange my boots to get a different size and was told can do that with in 30…read moredays. However when I walked in they told me Irish setters are only 7 days which was never disclosed when I bought them. The associate was extremely rude as well when I asked why. He said that's standard but doesn't make any sense if it's redwing boots regardless!