A really nice and thorough Service Experience from the moment I walked in the door. It's nice for…read moreour area, especially when other businesses are declining. When price is a key component, it makes it easier to spend money in this economy when employees are genuinely friendly, helpful. knowledgeable about their products and that you can see and observe teamwork with the employees. Leoni, the employee that assisted me was awesome as she was able to answer all my questions and get what I needed. I would hire her in any capacity, she seems willing to learn and be creative to make the the service experience easy and delightful. I also witnessed the other employees all working as a team to make it a collaborative experience for the customers. Must be good leadership there at this location. Thank you,

I was in the area and decided to stop by since I have a bit of an obsession with running shoes. I…read morefigured I'd check and see if they had anything I was looking for. I was greeted, which I appreciated, but unfortunately the experience went downhill from there. I asked about a couple of specific shoes I was interested in, and they didn't have any in stock or even alternative color options. I tried asking about another style, and they offered me a much larger size to try--even though I had already given my correct size, which didn't make much sense. The staff didn't seem very engaged or knowledgeable about the products. Customer service felt lacking, and overall it didn't seem like there was much effort to help. This experience reminded me why I usually go elsewhere--other stores tend to be more knowledgeable and attentive. I'd recommend saving your time and checking out Road Runner Sports in Walnut Creek or Campbell (if you are ever in the area) who have better product knowledge and customer service.

Very disappointing customer service experience at the Brentwood Sand Creek location. The process…read morefor retrieving the matching shoe was unnecessarily inefficient and frustrating. The sales associate had to search through a large number of shoes behind the register just to find the match. When I tried to provide feedback about how the process could be improved, the manager, Kyle, was dismissive and not receptive. His response was that the process came from corporate and was better than the previous process. While that may be true, there is still clearly room for improvement. Management should be more open to customer feedback, especially when it is intended to improve the customer experience.

I was in need of sandals and realized I had never been to this particular store. Made a trip and…read morefound several cute pairs of sandals! The checkout process was easy peasy. The store is nice and clean. I did find some sandals online for cheaper. So I would say look for your shoes online, and either have them shipped for free to your home or pick them up at the store! You're also able to use your rewards online super easy as well!

Cute store. Sad to see it leave Brentwood. Amazing customer service. Great selection on shoes. My…read morehubby was looking for some work shoes. The staff were incredible. Great value.

I paid 70$ for shoes that, after 2 weeks, their soles began to peel off. Go pay the same amount at…read moreanother store for shoes that actually last a year or so.

I've lived in the area for over four years and have visited Streets of Brentwood several times to…read moreeat and catch a movie. I haven't done much shopping here, but they do have several well-known stores, including Express, Bath & Body Works, Hollister, DSW, Spencer's, and Tillys. There are also a few good dining options, such as BJ's, CreAsian, and Black Angus. In the past, I found the shopping center to be pretty dull compared to some of the other malls and shopping areas I've visited around the Bay Area. However, since it was purchased by a new owner, I've noticed some improvements and renovations that have given the area a much-needed refresh. New additions like Handel's, Vine + Grain, and the upcoming Slice House are making the center feel more lively and promising. I think Streets of Brentwood has a lot of potential and will continue to improve over the next five years. One of my favorite features is the outdoor patio area. It's a nice place to take a stroll, spend time with family, and even bring your dog. Overall, Streets of Brentwood seems to be heading in a positive direction, and I'm looking forward to seeing how much it continues to grow and improve.

It's so much nicer now. The mall has been updated. A few new establishments and the front part of…read morethe AMC Theater has been upgraded. My opinion is that the mall needs to clean the sofa and other seatings in front of the theater and also clean the grounds of the mall.

The store is great has a huge selection of shoes on the floor and in the back all you have to do is…read moreask they might have it! They always have amazing sales happening so make sure you look online for the sales to save some money on shoes. I went in to get a part that was missing from the crocks I got and they gave me the warranty even tho I lost the receipt! This store is my new go to for shoes!

Stopped here after having an early dinner with my wife. The selection is great and the prices are…read moreon par with other places, so no complaints there. The service though.... literally the customer service is nonexistent! We walked in and there was a security guard doing his thing and then there were like 4 employees talking to each other and completely ignoring us. We were completely ignored and had to ask for help. Spend your money at Dick's Sporting Goods or Fleet Feet. This Champs location is trash!

What can I say? Mark was such a patient man. Awesome customer service! Very polite, calm, will and…read morecan answer questions about orthotics and insoles. I've never met anyone like him. From making an appointment, to giving you directions to the store, to sizing and fitting. Everything went smoothly. When I came back to pick up the shoes and put them on...wow! The shoes are not bad looking shoes for orthotics. Light on the feet. I felt like I was walking in air. Thanks Mark for being patient and very helpful. 100 percent recommended if you need orthotics or insoles custom made. I apologize no pictures. Somehow it disappeared on here and did not save.

I called before going in and specifically asked if they had rubber-soled shoes. I told him my shoe…read moresize and my situation as a disabled person who is afraid of slipping. When I arrived at the store it turned out that every single shoe had plastic soles--not rubber. Worse than that, he said my feet were too small and too wide and that no shoes were available. I wear a size 6 wide, so I can't believe this is true. Anyway, it was a wasted trip, a half hour each way, and I did not appreciate being lied to about the material the shoes were made of. The selection at the store is small, and the salesperson did not seem very interested in being helpful. Don't bother!

The store has a jam song is nice. Everything is organized and you can see what you need. Also the…read morefitting rooms are available. There's also a good amount of Clarence right now 50% off. The lions a very short and great selection.

They don't open until 11 at this location, all days of the week. I showed up to shop at 1030 one…read moremorning and they have a sign on the door with their hours! If you're going early just grab a coffee from chill tea and coffee while you wait(: I love this store. It's one of the only places close by with cute clothing. The employees here are always nice & they keep it organized!

Found what we needed in place was clean, but clothes were expensive and a little too quietread more

I was weirdly followed around the store by an associate pretending to fix items that conveniently…read morekept me in her line of sight the whole time no matter what area I was in. She was dismissing other customers who asked her for assistance just to stay in proximity to me. Saying things like she didn't know how to check the prices of items and that she was sorry she couldn't help. The obviousness of it made my shopping experience feel completely awkward. But the young lady accepting the Amazon in the back was nice. 5 stars to her.

A neighboring store was hosting a car meet. Apparently I was told that the owner has a history of…read moreharassing attendees who park in front of his store as he claims parking spots. He proceeds to move items from the host's event and tells us to move our cars (which personally I don't mind cuz I wanted to move my car closer to the store the meet was hosting) But honestly there's a better way he can handle this situation but apparently he decided to be confrontational.

I don't usually leave reviews, but this experience left me feeling uncomfortable and disappointed…read more From the moment we walked in, the owner made a comment to my boyfriend about being on his phone and then generalized it to "your generation," which immediately felt judgmental and unnecessary. We were shopping for a jacket for my younger brother. When we asked about Pro Club, we were told he only had Pro 5. My brother said his size was a Large, and the owner questioned it in a way that felt awkward. He brought out a jacket that was still in the bag, and when my brother asked to see it before buying (which is normal when shopping), the jacket was taken out without any issue being mentioned. Once my brother decided not to purchase it and we politely let the owner know, his demeanor noticeably changed. He became frustrated and said that customers are "picky" and that once an item is taken out of the bag it's harder for him to sell. He then told us not to come in unless we already know what we want to buy. This felt unfair and uncomfortable, especially since none of these expectations were explained beforehand. If items aren't meant to be opened, that should be clearly communicated or display items should be available. As we were leaving, he made a comment under his breath, which added to the uncomfortable feeling. Overall, the experience made us feel unwelcome simply for browsing. Customer service should not make customers feel bad for wanting to see an item before purchasing. Unfortunately, this experience missed the mark.

This TJ Maxx is nice! Their skincare aisles are amazing!…read more I've been here twice in one week....first time I found a bunch of stuff, the second time, not so much, so it definitely is a hit or miss. Customer service was great and the checkout lines moved very quickly.

Purchase a Samsonite carry-on at TJ Maxx to go on vacation loaded up my shoes on my carry-on notice…read morethat the zipper was broken on the luggage. Want to take it back to TJ Maxx and they said since I used it on vacation that they can't return it because it's used thumb stuck with a broken luggage. Their customer service is horrible. Don't shop there. Return policy sucks