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    Delta Airlines

    2.7 (27 reviews)

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    As soon as I got my luggage off the carousel I went looking for a Delta person & they would not file a complaint for my luggage. They said it was wear & tear. Normal. I took a video of the interaction. It took 3 days to finally talk to a human & not their robot or whatever it is they use. There are like tire marks. They are the ones who wanted to check my luggage. Paco Rodriguez II is a crook!!!

    I was flying back from NY to Ohio. They made the announcement to check your bag for free. So I choose to check my bag. They said I was fine and no need to check my bag. I told them that I would like to as I would like to give more space in the over head compartments to people who need it. They said it was very sweet of me to do so. They asked for my seat number which was 20A. They told me that they are going to be changing my seat to 13D as I checked my bag as I wanted to give more space. Both of the workers were very sweet, and kind. Through the whole experience with flying delta it was a very pleasant experience. I would definitely fly with delta again.

    Notice anything?  Apparently there is in flight drink service catered to the bathroom.

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    8 months ago

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    I love this airline! It is so great and the crew is so kind. Would 100% recommend this airline for your next flight

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    United Airlines

    United Airlines

    1.7(30 reviews)
    0.1 mi

    Staff and gates agents were friendly. No issues with check in or boarding…read more Decent amount of flights from EWR to CMH.

    United is really committed to making things disappear... first my flight, then my review from their…read moreGoogle page lol. At this rate, I wouldn't be surprised if they erased my memory of the whole experience. But accountability? That's one thing they have no interest in making appear... In the early hours of 01/07/2025, my mother and I (both American citizens following U.S. travel guidelines) arrived at the Port Columbus International airport (CMH) around 04:00 AM for our 06:00 AM United 3430 flight, giving ourselves ample time to check in. CMH was only our connecting point to IAD, where we were scheduled to board our actual international flight. Despite this, United's check-in staff insisted my mother and I present our tourist visas. This demand made no sense, CMH was just a connection to IAD, where we would board our actual international flight. Their request was completely absurd because, per IATA's official guidelines for our destination, a tourist visa was not required in advance, as we were eligible to obtain one upon arrival. This highlighted an alarming lack of knowledge for airline employees responsible for passenger check-in. Yet, instead of verifying the information, they denied us boarding entirely. This wasn't a misunderstanding. It was pure incompetence and a blatant refusal to verify U.S. travel regulations and IATA policies. Even when we had a United customer service representative on the phone ready to clarify, the check-in staff outright refused to listen. Instead of handling the matter professionally, we were met with hostility and condescending behavior from multiple check-in employees. One staff member even went as far as to question the validity of the U.S. government's own website, scoffing at the guidelines and responding with, "Well, honey, this is 2025..." as if government travel policies somehow expired at the start of the new year. After over five hours of trying to clarify the situation, their dismissive and condescending attitudes persisted. With no other option, we rebooked our travel through Cathay Pacific for 01/09/2025, entirely at our own expense. Our new itinerary had us flying American Airlines from CMH to ORD, connecting to Cathay Pacific. Because of this, we missed the funeral, adding to an already difficult time and preventing us from grieving properly. We had no such issue flying with American Airlines on a nearly identical itinerary with an international connection on 01/09/2025. Yet, United's check-in staff insisted their rules were different, something I've never encountered before. They claimed we needed to present tourist visas, which was completely false. Airlines don't set their own visa requirements; they follow government regulations and IATA guidelines. Somehow, with this crew, that was up for debate (lol). Their refusal to verify the correct information before denying us boarding was completely unacceptable. That failure to follow proper procedures caused us unnecessary stress, financial loss, and, most importantly, made us miss a loved one's funeral. To make matters worse, United has refused to refund the flights they wrongfully denied us boarding on, despite the fact that their staff's failure to follow basic procedures caused this situation. Instead of taking accountability, they've forced us to bear the financial burden of their mistake. Not only did we lose money, but we had to spend time and energy finding another way to reach our destination. Instead of grieving our loss, we were left scrambling to fix a situation United never should have caused in the first place.

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    United Airlines
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    Delta Airlines - airlines - Updated May 2026

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