A small but comfortable space while waiting for your boarding time. Pretty limited as far as things…read moreto drink and snacks...they only have those small party mix bags. One complaint I have is it's irritating that they don't have the biscoff cookies in this lounge. They really should have both the snack mix and the cookies. Whenever flying out I always stop in here to fill up my water bottle and grab snack mix. The lounge is also close to all the gates so very convenient.

OMG , Hawaiian Airlines used to be a great way to fly! Then…read morethe Alaska merge .... Last year we were in Hawaii and we were flying First class Our Bag was 53 lbs. First class weight limit was 70 lbs . they ahuffled us from line to line to line 6 moves .... total time 1hr and 56 mins . only to be tokd to go back to the original line.... I did ask for a supervisor! She gave me A bunch of BS. This year we waited in The TSA line About 30 mins . well you guesses it ... we were told to get out of the line we are Not TSA approved, We went over to another line Waited Another 20+Mins. Only to be told When they merged It Dumped all the information stored!!! After a few mins the TSA numbers are back and printed correctly on our Boarding pass ... we were told to go back and get into the 30+ min TSA line!! my suggestion to anyone flying avoid Hawaiian or Alaskan airline for a few years until they get their crap together awful experience

February in Columbus, Ohio - the epitome of icy misery. What better way to escape the frostbite…read morethan a trip to the tropical paradise of Lihue, Kauai? Naturally, we chose Southwest Airlines, because who doesn't love a budget airline experience with a sprinkle of chaos? We snagged a great deal last summer, even splurging on upgraded seats for extra legroom. Because, let's face it, nothing screams luxury like paying extra just to stretch your knees. Our journey began at John Glenn Airport, with a thrilling itinerary: Columbus to Las Vegas, a quick pit stop in Oakland (because direct flights are overrated), and finally onto Lihue. Now, let's talk about those upgraded seats. The premium experience of sitting in Row 6 was practically royalty! The new boarding procedure ensured we were among the first to board, which gave us plenty of time to settle into our "exclusive" seats and brace ourselves for what was to come. Spoiler alert: it wasn't great. The real fun began on the longest leg of the journey--four glorious hours from Oakland to Lihue. We were blessed with seats right behind a delightful three-year-old who was on a mission to win an Olympic gold in tantrum-throwing. Her mother, with the patience of a saint and the control of a wet noodle, valiantly tried to keep her from turning the cabin into her personal scream chamber. Meanwhile, her father, an active-duty Marine, demonstrated levels of tolerance that could only be described as superhuman. As for us? We were left wondering why noise-canceling headphones weren't included in the ticket price. Hungry? Don't worry, Southwest has you covered! By covered, I mean they'll toss you a bag of snacks and call it a day. The options were truly gourmet: card-board-esque Cinnamon Grahams, Strawberry Stuff'd Oat Bites (whatever those are), and pistachios in two thrilling flavors - Honey and Roasted Salted. And let's not forget the Oreo cookie, which might have been the only edible highlight. The three-year-old hated it all, of course, except for her trusty pacifier. At least someone had a lifeline. Entertainment-wise, the 737 MAX 8 boasted intermittent Wi-Fi and seat-back with built-in chargers (both USB-C and the OG version--how thoughtful). But hey, who needs reliable Wi-Fi or riveting movies when you have a front-row seat to a toddler's emotional rollercoaster? Finally, we landed in paradise. The Southwest baggage claim at Lihue was surprisingly efficient--probably because everyone was too exhausted from the flight to bother causing delays. A small victory, but we'll take it. In conclusion, if you're looking for an unforgettable travel experience filled with legroom that's almost comfortable, snacks that double as packing material, and in-flight entertainment courtesy of tiny humans, Southwest Airlines is your ticket to adventure. Would I do it again? Let's just say I'm keeping my options open for teleportation technology in 2027. Bon voyage!

I finally made it to my #900 and am going to Yelp my review for Southwest Airlines. Everyone knows…read morehow much I love SW, my favorite airlines. I am the Queen of SW as my co-workers states. Thank you, for making it possible for me and my soulmate, to get away for the day or the weekends to the neighbor island. Competition is so good! Never would have done it if SW wasn't doing business on the islands. Since then I was able to travel to Kauai many times. Grateful I get to visit the island we spent our honeymoon, 27+ years ago. I booked a bunch of flights during Southwest Airlines' Birthday sale back in June. Gone are the super low fares of $29. / $39. flights, which I need to catch when it does happen again but happy I was able to take advantage of it. This recent trip to Kauai for the weekend was so nice and a much needed get away. Everything was great, from getting off the plane to checking in the next day. Remember to check in 24 hours before your flight. SW boards by groups, A.B.C., A-list if you qualify and or want to pay extra. After A group, military and family with kids. then B and C. & 2 free check in luggage. Since it is only 25 min. flight, from LIH-HNL, we only get water service. This trip I decided to check in one luggage last minute due to our sauces, liquid. Checking in my bag was quick and simple, I printed my lug tag via the kiosk and gave it to the CSA. You can also check in your bags on line when you check in, then print the bag tags at the kiosk. So simple! During my recent October flight, when it was time to board, the scanner wasn't working but the staff worked together and checked everyone in manually without a problem. I don't want to sound Bias because Southwest is my favorite airlines but the many times I am on a SW flight I have no problems or complaints. I am truly grateful. I am happy I get to visit all my favorites restaurant on Kauai once I get off the plane ( Tip Top, Hamura, Deli Bread Connection). I need my saimin fix monthly. LUV Southwest, recommend by me & I can't wait for my next getaway! Happy Eating and traveling, live love life to the fullest. Happy #900 Yelp review!!

LIH is the only airport game in town of you are heading to Kauai. I had a good experience with…read moreLihue airport when I went TDY to Kauai. It's small (especially when you arrive from LAX), somewhat dated or "retro" feeling, and the staff are friendly and helpful! My bags were ready to pick up in a reasonable amount of time, too! It's interesting trivia to note that five movies filmed at this airport: Blue Hawaii, Honeymoon in Vegas, Six Days Seven Nights, Soul Surfer, and The Descendants. Thanks, LIH!

The airport is very small and very outdated. You can't ask more much though since the island is…read morevery small also. The Pre-Check TSA line was a 30+ minute wait. The regular TSA line was even longer. There are only a few shops inside to buy snacks and drinks. The sitting areas at the gates are super small. We had to find seats in the main walkway and it was absolutely packed. You take a very short shuttle to the car rental area.

Sharon D needs to find another job because customer service is not her thing. Flights got canceled…read moreand we deplained and had to switch from Denver flight to san fran which put us behind schedule. I got on first plane no charge with my bad. She told me I had to check it in and pay $50. I explained to her everything we just been through and she was just evil and seemed like she was judging me for being a heavily tattooed man. So because of united having problems with there plane, I was de planed, re booked, behind on time, and charged $50 more.

This line is absolutely amazing. They are fast, secure, and personal, so gentle, this is my…read moreexperience after27 yrs without using flights. Prices are very good, and there is no drama checking in, and dropping luggage and recovering. Is an amazing line to flight with. I highly recommend it.

With Alaska Airlines acquisition of Hawaiian forced to work with their customer service. Inner…read moreisland flight with rep from Idaho was wonderful. Mainland flight to NC. to treat a patient reps (5) was a nitemare! Deceitful, rude, unhelpful uncomunative,. I must insist, I will avoid alaska at all costs. Not because of their flights but because of their incompetent and rude customer service from the people who answer the phone to their supervisors.

I asked for a coffee with 2 Splenda on my flight from San Francisco to Lihue. A young flight…read moreattendant rolled her eyes and said that she did not understand. I repeated again and looking highly confused she replied that they didn't carry the Splenda juice. Thinking I was punked, I explained that Splenda is a sugar substitute... and with the help of another flight attendant she was able to finally find it on her cart. Simply unbelievable how Alaska Airlines service went downhill and beyond in such a short time. Literally, zero x zero stars for this wretched airline

I personally would never choose to fly American Airlines to Hawaii if possible. Nothing beats my…read morefirst flight into Hawaii on Hawaiian Airlines where they provide free snacks, meal, and complimentary pour of Kauai's Koloa Rum. My husband, and I were definitely disappointed at the lack of in-flight complimentary meal for a 5+ hour flight both ways. They offer limited snacks - a pack of two Biscoff cookies, or salted pretzel mix, and water, soda, juice, tea or coffee. Other things are available for purchase, however the options are extremely limited. We purchased a cheese board for 10 dollars, and they only had enough sparkling wine for my first in-flight beverage on the way there. On the way back, we were told that the return flight had only been provided two sparkling wines for the whole flight, so I ordered red instead. They had no more cheese plates for the return flight, so the only item available for purchase was a 5 dollar can of mini Cool Ranch Doritos. Because we knew how limited their menu was, my husband and I made sure to pick up some spam musubi before our flight home, which was a great idea because we got into LAX at about 10:30 PM. I was also disappointed they had me check my carry-on even though it fit in the their luggage sizer on the way to the Big Island. The staff who worked both flights were friendly, and helpful, but American Airlines was otherwise a disappointment.

This airline doesn't care about its customers. It flies planes that are not functioning. Two plus…read moreflights have had out of service lavatory-s. No food for first class passengers on 4 plus hour flight. They do not take care of their paying customers. Flights delayed for stupid reasons. Don't fly this airline!!!!!

Worst airline in the world! No service, no alternative offered. Just left at the airport with my…read more85-year-old mother. All because the staff was untrained, unprofessional, and uncooperative. I had to book a new flight at my own expense and received no replacement. Horrible and traumatizing. Should have been a nice vacation on Kauai. This ending is nothing but TRAUMA!

We had pre booked the taxi from Lihue to Poipu. Dawn was waiting for us at the arrival as promised…read more Pleasant and enjoyable ride to our hotel. Will definitely use Kauai taxi in the future.

Driver was wonderful, careful but efficient, car was clean & comfortable…read more Quick response time. Reasonable prices! I know a lot of people use Uber or Lift, but personally I feel this company deserves your consideration.

Location close to airport, clean storage unit, temperature controlled, easy access and…read morecommunication was awesome.

Would highly recommend this service! Aim'ee was very helpful and responsive with all details! She…read moregave our party all the info needed to successfully store our bags after local check out and before our late flight out. The perfect solution for a smaller rental car.. saved a ton of $$ by not having to upgrade to a larger vehicle!