With Alaska Airlines acquisition of Hawaiian forced to work with their customer service. Inner island flight with rep from Idaho was wonderful. Mainland flight to NC. to treat a patient reps (5) was a nitemare! Deceitful, rude, unhelpful uncomunative,. I must insist, I will avoid alaska at all costs. Not because of their flights but because of their incompetent and rude customer service from the people who answer the phone to their supervisors. read more

I asked for a coffee with 2 Splenda on my flight from San Francisco to Lihue. A young flight attendant rolled her eyes and said that she did not understand. I repeated again and looking highly confused she replied that they didn't carry the Splenda juice. Thinking I was punked, I explained that Splenda is a sugar substitute... and with the help of another flight attendant she was able to finally find it on her cart. Simply unbelievable how Alaska Airlines service went downhill and beyond in such a short time. Literally, zero x zero stars for this wretched airline read more

Alaska Airlines booked me (a mother) and my 14 year old little girl not only in separate seats but separate rows although I booked this flight well in advance and we arrived at the airport several hours before the flight took off. I was quietly crying because we were forced to sit in different seats and a flight attendant had the audacity to bring it to everyone's attention and aggressively ask me if I was going to be able to fly in my "condition". Thus, not only was I forced to sit away from my child, but I was also forced to not show any emotion about it and humiliated for crying about it by this attendant. My little girl was scared when the plane took off and I could not be there to comfort her due to this crappy airline's cheap business practices that separate children from their parents to make a profit. Alaska Airlines is by far the worst airline I have ever flown with employees who have zero customer service skills and should not be working with people. Never again will I ever fly on this airline and I am now motivated to tell everyone and anyone about how horrible Alaskan Airlines is so that other people can avoid being harmed the way me and my little girl were harmed. read more

Not as bad as I feared. In fact, I ended up with a lot more leg space than expected. Flight was a bit delayed, but that's pretty typical when flying. Staff was mostly friendly and they made sure we all sat together and even gave us a bonus seat for our daughter who was supposed to be on our lap the entire time. No free food besides some cookies, but again, not very uncommon for domestic flights. Overall, it was actually more pleasant than expected which is a bonus in my book. read more

Miserable service! Cancelled flights, no communication. I was rebooked to the following day when they canceled my flight. They posted a 10 am flt in some places and 830 in others. The final info was an 8:30 am take off boarding at 9:20! When I called to ask how that was possible even the phone rep was unaware of the correct flight time. I arrived at the airport to learn that the local airport was unaware of the flight. What a mess. Then loading the plane only to say we were delayed again awaiting fuel. Shouldn't that be the first thing you arrange! I'd give them a zero if I could read more

If I could give zero I would. Arlene was awful. We attempted to rebook. She said there was nothing she could do. Another person helped us and told us she could have called the help like for us. So he did and got through right of way. By that time are options were booked. If she had acted sooner, we would've not been stuck. Horrible service. I will be posting this to multiple review sites and not flying Alaska again. Arlene should be reprimanded. read more

I started flying and preferring this airline a few years ago...I've been flying pretty often and have status with the airline. For about 6 months now something always seems to happen. 1. On a flight we're the pilot tried to land three times and finally diverted. 2. I've had several situations were staff were very rude and unprofessional 3. Planes that take of an hour late and we just sit around. 4. Get in early and have to wait an hour in a hot plane to get off. Etc, etc. Whenever it happens and try to forget after five or six incidents I am wondering why I'm choosing these guys... I forgot to mention that I left my laptop on a first class seat, followed all thier rules for retrieving it and only got a sorry it's lost email! read more

Strike two: after costing us a day of vacation by failing to help us get to our connecting flight in Seattle (we ran and made it to the gate before departure time anyway, but they closed the doors in front of us and refused to allow us to board). They instead gave us food vouchers for our family of five for the SEVEN HOUR wait for the next flight. They put us in the area with 4" of extra legroom on the connecting flight. Not first class, but almost enough room to reach under the seat in front of you. We wrote to Alaska Air, and they issued us 125 credit per person. I understand that things go wrong. I do not understand why they didn't get us on a buggy/cart to get to the gate faster. Or why they told us we could make it if we ran. The crew knew we were coming: as they closed the doors on us, we were rudely told that we were already booked on the flight seven hours later. They had time to rebook us, but closed the doors early? We can't buy a ticket for 125. They are asking us to spend more money with them. Pay them again to risk costing us another lost vacation day. Nope. I politely asked if they would upgrade us on the return. Both legs. Show us you care, want to do what is in your power to make us feel better. Nope, they would not. I asked at checkin if we could use the 125 to upgrade, and they said no. We can only use the 125 while spending a whole lot more by entrusting them again. Sorry, Alaska. We travel enough to know better. Shame on you. Let's hope our return connection goes smoothly. If not, it's time to go to the BBB in addition to social media outlets. read more

1130am at check-in this older thicker lady was assisting is but making it very difficult for us. She didn't know how to check in a registered baby which just sits on your lap and doesn't need a ticket. She also charged me another luggage for my stroller. So no I have to call my bank to somehow get this fixed. She saw my one year old sweating and saw how we were just trying to expedite the process quicker. She took her time and slowed it down. No in flight food just beverages. The staff in plane and the pilot are amazing This review is mainly for the check-in that happened at 1130am Sunday Sept 1 2019 read more

Unethical ground team - asked about going to miss coming flight due to long security line, the ground team said come back if you cannot make it. Problem is Alaska airline no show policy cancels all value of the air ticket so there's no such thing as come back then rebook the flight. The team provided misleading information maybe for their own gain. Such a shame. Called Alaska airline for 60mins still cannot get to their customer service. Alaska airline policy is not friendly at their best. Avoid this shady business if possible. read more

Sorry, Dierks Bentley. It may be fun to get drunk on a plane, but nothing beats getting power (outlets) on a plane! Power for my gigawatt-hungry gaming laptop? Awesome! And I don't even have to be in first class for that. Makes me forget all about the fact that I'm in coach jostling elbows with wifey and not-wifey. Speaking of trying to get drunk, the watered down Mai Tais won't do it for you, unless you weigh about 17 pounds. You get a free Mai Tai if you're flying to the lovely Hawaiian Isles, but not if you're flying out. All part of the aloha experience, baby. Flying is no bargain barrel deal, but Alaska is priced reasonably against their competitors. Flights to and from the Hawaiian Islands tend to be cheaper with Alaska Airlines than Hawaiian Airlines. How about that! read more

Ive been through absolute hell with this airlines. I had a flight from Anchorage, Ak to Seattle, WA where there was a layover for 4 hours then i get to catch a flight back home to Lihue, HI. My partner and I flew from Anchorage to Seattle and as soon as we to touch ground, i turn my phone off airplane mode to get a notification that my flight back home was canceled. We talked to a customer service agent and she said she got us tickets for a flight the next day. We asked if there was any compensation and she said we could get discount codes of $100 for each ticket. It was no problem for us and it relieved stress due to the fact we wanted to go back to Alaska this summer. Although, we were worried about our baggage. We were told in Anchorage that our baggage would be heading straight to lihue, but with that lihue flight canceled, we had to be positive. We had to be sure. The SEATAC Airport Alaskan Airlines baggage claim was absolutely insane. Lucky for my partner and i we were 5th in line and only had to wait an hour to get an answer. We were told by a lady that didnt act like she knew what she was doing but told us she was 100% sure our baggage would be in Lihue when we arrived. Just to be sure, we got help from another lady that told us our luggage was in the Seattle airport and that it would get to us in lihue when we landed. We got an agent that was really kind and really patient when we got off the flight. Our flight had been canceled and She had said she had gotten us tickets for the flight and we felt a lot less stress. Although when it was time to check in the next day online, the app told us we couldnt. So we had to call seattle and about an hour later, we found out the lady did not book the flight. She got the tickets for us but didnt make it official or something like that. We spent an hour to do something that would have taken us 5 minutes to do. On the flight from seattle to lihue, there was no wifi. Usually with alaskan airlines, people are allowed to see the map of where we are and how much longer it will take to reach the destination. This time i was not offered this, so i had no idea how much longer that flight would be, it made me anxious. he female flight attendant was a bit rude. When giving food out it seemed as if she was in a rush. She asked as fast as possible "kind bar or biscoff" it threw my off because I didn't know what she was asking for a minute but when i figured it out i said "ill take a kind bar" she practically shoved it into my hand. At the end of the flight, we were supposed to fill out an agricultural form because we were landing in hawaii. From the time the flight attendants gave the form up to when they were going to collect it , they were not around. I didnt have a pen on me and i wasnt going to ask another person for one due to the fact corona is everywhere, so when this same female flight attendant cane to pick up the form, i asked her " im so sorry i dont have a pen, could i borrow one?" She rolled her eyes, and threw her hands in the air and said "does anyone here have a pen she can borrow" a nice gentleman offered his pen, and i felt like i had no choice but the use it. It took less a minute to fill out and she stood there staring the whole time so when i was done, she grabbed it out of my hand and went on whatever important mission she needed to get done. The food provided was a bit pricy. Pre orders were kind of pricy seeing they were just boxes of snacks that didnt leave me near full, and the tiny bag of popcorn is incredible tasting but its a tiny bag for $2. The chips offered were also $2, but the one i bought, i kid you not was 1/3 full. I had paid $2 for 4 chips. Because it was an early morning flight, i did not have the option to eat before getting to the airport and because we arrived in lihue so late, every store was closed so we were starving overnight. When we landed in Lihue, our airport only had one of the 3 checked bags. We decided to wait for the next day to ask about the other two since it was already 10:30pm and we were exhausted. The next day i asked about my two luggage and i was told they were still in Seattle and i had to wait for them to call me when it arrives. Between that day and 3 days later, i called once a day to get an update and i got unclear answers. That third day i only got one of the two missing bags which was my bag of frozen fish. Thank goodness the fish was alright. There was no update on my last bag. read more

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Welcoming and very helpful staff even at 10pm. We found crews worked their butts off for us frm DIA to SEA to LIU with a smile the whole way. We had a medical emergency on over water flight and it was handled well. Plan for Hawaii flights to be full!!! This is a small airport so treat folks right or you will get the shaft everwhere! You must (and your pets) go through agriculture check before TSA so plan for this. read more

4.5 stars for me. Ive always enjoyed flying Alaska although it has been a while before this trip. They staff in both San Diego and Kauai were both very friendly. The best part about our plan was the outlet at every seat! A few down falls were having to pay $25 for each bag and the "complementary" Mai Tai that was a pretty nasty. Although there are some negatives, not everything can be perfect. Something my wife and I have been considering is getting the Alaska credit card. When you join they give you bonus miles and it eliminates the bag fee. If your curious about it, don't worry, take one of their flights and they will tell you all about it. read more

I am blessed to be able to visit kauai several times a year. Always on Alaska Airlines. My family of 20 came to celebrate. Unfortunately my son was injured jumping off a rock at Shipwrecks. I tried upgrading his return flight without success. So I stopped at the Lihue airport and a super nice agent helped me. It was difficult for her but she got it done. She actually reminded me of a SJC agent. Just want to say thank you. Here's a picture that I took of her the next day. When you're having a tough time, kindness is always appreciated. They have the nicest agents at Alaska Airlines in Lihue. read more

Alaska Airlines - A sweetie! - Airlines Near Me - Lihue, Hawaii

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On time departure and arrival. They cancelled our direct flight home to San Diego from Kauai after we booked it, which was a bummer, but otherwise, no complaints. Decent food and drink selection (a fee for all food, though, no free stuff). There is a (as in one) free mai tai before you land, but it was made w/ that bottled mai tai mix, that I'm not a fan of. But, once you land, there's plenty of places were you can get the real deal! read more

Alaska Airlines - Alaska Airline at Lihue - Airlines Near Me - Lihue, Hawaii

Bathrooms are disgusting.. Stewardess a little bitchy and rude... Not too friendly staff..wow just mean and bitchy.. Not a good impression.. Kinda sucks read more

We flew out of San Diego to Maui on the way to Hawaii. Then we island hopped and on our way home we flew out of Kauai directly to S.D. The flight crew were all friendly and I really appreciated the free MaiTai right before landing! General boarding can be a small pain at times because even though you have assigned seats they don't board you in groups. Once the handicapped and first class board then it's a free for all. That could be more organized to make things easier and smooth. All in all we were pleased with our experience with Alaska Airlines. read more

Seat assignment is a joke , ground staff is extremely unprofessional , completely mismanaged . Will never fly Alaska , not worth the money . read more

Domestic 1st class air travel is usually no big deal but I got to tell you Alaska has really stepped up their game. Exceptional service from Gary and his team from Oakland to Lihue. Well worth the upgrade. read more

Alaska airlines is okay. The seating is not bad, the carry on space is spacious. When we were boarding leaving Lihue with Alaskan airlines going back to California. When we were boarding the plane, the gentleman was pretty strict with the one carry on and one personal item. I had a backpack, my carry on luggage and a small purse. He told us to go to the side and stuff our purses where ever so it can only be two bags. We didn't have any more room in our carry on luggage or backpack. So I had stuff my purse and leave the zipper open for it to fit. I don't know why they are super strict because when I get on the plane I am going to take my purse out of my bag anyways because my purse is a firmly shaped purse so smushing my purse in my backpack ruined the purse a little bit because I had no more room in my back pack or carry on. I just thought that was unnecessary for them to ask us to do that and plus we got separated from our group. That was the only thing annoying with this experience. Thanks for listening! read more

I have only flown a few times but I base this review solely on this experience. The flight staff was the best I have seen. Friendly courteous and truly caring. Hard to find these days. Great experience in all. read more

Once again Alaska has crappy customer service, with the exception of one gentleman taking the luggage to our flight. They put us in the wrong line, we had already checked in and printed our luggage tickets out the night before. So while standing in the wrong line they had directed to, we were told to go into a different line that's now 2 times longer than before. The guy that directed us told me if I had any complaints to contact alasaklistens.com. Employees name is "Happy"- seriously! He along with the front desk need to take lessons on customer service. The 2 stars are for the sweet man that helped load the luggage. read more

Our family flew from San Diego to Kauai on Alaska. it was by far the best airline I have ever been on. The service and attitude of the crew was excellent! In a day and time, where you hear constant complaints, this was refreshing! read more

Great flight from San Diego to Kauai, very friendly crew , we had great time in the air, thanks Alaska

I love alaska airlines direct flight to and from San Diego. The Lihue staff (Charmaine and Ui to name a few) were fabulous, friendly and helpful. Much Mahalo's!! I only fly Alaska when going back to Kauai. Great prices, friendly service and direct flights that's a winning combo for me! read more

5 stars to the helpful staff in Lihue. I had to get the wheelchair service since I've been walking with a cane. They helped with the luggage at baggage claim and made me feel so comfortable. Amazing service. At check-in the clerk even moved my seats more up to the front so I didn't even have to walk that far back. So considerate. read more

Our flight was delayed from 10:45 pm until 1:50 am, okay not that big of a deal - but then we were instructed to wait in a line of about 30 people who had to rebook their flights rather than the appropriate line to check in by the agent. We proceeded to stand in line for an hour before somebody corrected the mistake and directed us to the appropriate line that took about 15 minutes to get through. We asked to be comped airline miles and the agent refused and instead gave us measley meal vouchers worth $12 (not valid for alcoholic beverages) which they didn't offer, we had to ask. My boyfriend (a veteran) was then thoroughly searched by security which held him up from being able to get to the restaurant prior to closing. I wish there was an option to give 0 stars because that is truly what this monopolizing airlines deserves. I wouldn't fly with them again if I had a choice, but living in Fairbanks Alaska only gives us one choice for airlines. Oh and by the way, absolutely NOTHING on the menu at the airport costs $12, it's all MORE read more

Giving the Alaska Air crew & flight attendants from red eye Flight 816 from Kauai to Seattle rave reviews! Aside from the prompt arrival, departure, USB charging ports & great movie selections, I had a very unexpected fainting experience on this flight, that they handled impeccably! And kuddos to SeaTac paramedic team who met me & my family at the flight gates to check my vitals before connecting to our next flight. Forever grateful....they put us all at ease during a rather scary experience! read more

Awful service from an awful airlines. Had me over the barrel and they knew it. Running late again tonight. They are consistently behind schedule. My flight to kauai was late and now waiting in a dead airport to leave the island. I understand that an airlines can get behind schedule at times but I don't appreciate being lied to by the poor saps who have to deliver the bad news for the the poorly ran company. I feel they should compensate passengers as well. They offer a 12$ voucher to use in a closed airport restaurant. Pitiful company. Every flight is worse than the last... read more

Alaska Air. only allows 50 lbs per bag when flying First Class to the mainland. Other airlines domestic allow 70 lbs per bag.

Five hour delay. No explanation, five hours in the Lihue airport pretty much sucks. Free booze once we got on board

Flight from lihue to Oakland. Easy boarding process. Aircraft had good sized overhead bins. A big plus was the power outlets at the seats!!! No inseat tv's which is becoming standard on A lot of flights to and from Hawaii e.g. Delta. Flight attendants smiled and were welcoming. Pay for snacks but this is pretty standard. Good flight overall. read more

Worst airline. Worst customer service. Worst first class service in the air. Avoid this airline like the plague!!!! Lihue service even worse than other locations. Never, ever again will I use this airline. read more