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    Delmi Eagle Cleaning Service

    3.0 (2 reviews)
    Closed 8:00 am - 6:30 pm

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    10 months ago

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    Sterling Maids - Some professionals from the Sterling Team.

    Sterling Maids

    (107 reviews)

    Ozone Park

    Non-existent and/or poor communication. The cleaner arrived on-site 50 minutes early without prior…read morenotice. We discussed hiring two cleaners for two hours over the phone. It changed without communication to one cleaner and four hours. The cleaner mixed all the trash, recycling, and composting (contamination), which could have caused a huge fine in New York City. It doesn't seem as if there was training. Some items were thrown out without consultation, and papers were reorganized to the point where I couldn't find a receipt. The cleaner attempted to leave 40 minutes early.

    DONT WASTE YOUR MONEY. Read my story if you wanna know why…read more Customer service is great. Cleaning ladies are nice. However, they could not give me what I wanted. I want to remove the dust off from the surfaces of my apartment so I could move it after the service. They knew it is post construction service and the charged extra for it. Before the cleaning, they ask me for steps so they could reach the higher places. I went to buy it immediately for them. Again, it's newly renovated so my apartment is empty. Lack of necessary equipment. They have no cleaning supply with them. They were just using water!? After the cleaning, my apartment still very dusty. When I was inspecting how they did, they rushing me saying they have another appointment. And they leave a bag of garbage in the house. Customer service is very good. Quick reply and answer. Still waiting for the solution of this situation. *Situation update* So, their reply is quick. However, they didn't want to take any responsibility of what they did not provided. They said they will give me refund unless I remove this review. That's why they have so many good reviews but only a few bad review. I am not happy with this answer because people should know what kind of services you could provide. So, I decided not to take the refund and leave this review here so everyone can see this. I mentioned they charged me extra $80 for post construction service. And without anything done for what I requested. " still very dusty everywhere" , they offered me $40 refund but I must remove this review. Telling me that they already give me a discount. The discount is with condition that I could pay by cash. I should not pay after what they've done. Their cleaning service for me is waste of money because nothing is done. You will end up hiring other company or you have to do it by yourself just like me.

    Maid First Cleaning Service

    Maid First Cleaning Service

    (150 reviews)

    Midtown West

    The service is so hit and miss, I would be careful booking with them. Some of the people are great…read morebut the ones that are not will make more work for you to clean up after them. I was using the service for about 2 years and it was good until the person that usually came left the service and said it's because they don't pay them well. Unfortunately everyone after that has been pretty bad. The most recent person (i) broke my oven door (she literally unscrewed it for no reason and didn't tell me she did and then couldn't get it back on so now I have to call someone to fix it and potentially buy a new door, (ii) went into my medicine cabinet to "organize" (there's nothing important in there thankfully but I never asked her to do it and no one has ever tried to do that), (iii) moved a dirty wet mop from under the sink (where she got it) into my clothing closet, and (iv) didn't actually clean the bathroom mirror, toilet, sweep the bathroom floor or vacuum the rug (yet had time to go into personal cabinets and drawers). After she broke the oven door I reached out to the Maid First and they didn't offer to help with anything. They only responded to me after I said they should still charge me the amount because I didn't want them to not pay her (given I've heard from other people who they have sent that they aren't being paid that well). I would suggest using another service that pays people well and provides more consistency.

    i'm writing this review to warn current and/or future customers about this company. proceed with…read morecaution. company has poorly run management/customer service. they ignores customer calls/emails regarding legitimate matters. here's what happened: i had almost all makeup that i've purchased over the years in a shopping bag underneath our beverage cabinet to organize it (thousands of dollars worth). the cleaner mistook my bag of makeup, that clearly was not trash, for trash. she threw it all out. i called maidfirst. the manager or owner was dismissive of my concern. later, the cleaner messaged me and my husband, and did admit to accidentally throwing out the bag. in her message, she said that she shouldn't be held responsible since it looked like trash. (it did not look like trash - it was a bag full of makeup...) in my experience, cleaners are typically very conservative about the trash, and don't throw out items that are not in the trash bin or specifically noted... i called maidfirst to inquire about next steps, and no response. called again days later, and they either immediately declined my calls, or blocked my number. i proceeded to email them, and all emails were ignored. screenshots attached.

    Delmi Eagle Cleaning Service - homecleaning - Updated May 2026

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