It has been a pleasure dealing with Francisco. He did everything he said he was going to do plus…read moreextra! He took good care of my truck and turned it around quickly. Good, honest body mechanic. The prices are great. I felt comfortable asking questions and communicating with him throughout the whole process. He was highly recommended from a pal, and it worked out great! From, Gary W

I just checked my voicemails and I found a voice mail from the owner threatening me and also…read morethreatening to sue me for something that I didn't even do or whatever that's pathetic. This is the worst place you can possibly go to, to get your car fixed. I went to get my driver side done and he charged about 2K that's wayyyy more that what ford was even charging me to fix it. He insults his clients especially me and took almost 2 weeks longer than what he was supposed to take and he couldn't even get me a rental car for him taking longer that what he was supposed to because my insurance couldn't any more. I don't recommend this place tbh one of the worst experiences that I've ever had at a body shop plus he didn't even put back my rocker panel sticker that was on there before or even have the courage to get a new one and just replace both to make them look even this place is terrible and they also rob you of your money by saying one thing and then saying oh we never said that or over pricing every

impossible to get the dept that you need on the phone. trying to speak with a manager is even more…read moredifficult. how this mickey mouse gm dealer stays in business is a miracle! why gm doesn't pull their franchise is even a bigger mystery. i live next to tom sheehan in lighthouse point and i know he's less than 5 minutes away from his dealerships. do you think he cares about his company's customer service? of course not! "stay clear" there's too many caring and professional gm dealers right around the corner.

What a great experience today. Mr Amaya and Mr Sky where hands down Amazing. They didn't try to…read moresell us any BS. They where extremely professional and nice. The whole process was very calm and fast. If I could give a million stars we would. In the future we will definitely be using you again and referring everyone to them. Thank you guys for everything

I've purchased several BMWs from BMW of Pembroke Pines over the past 20 years, as well as an Audi…read morefrom the dealership next door, and my experience has consistently been outstanding. A huge part of that is my salesperson, Mark Winstead. Every BMW I've purchased has been through Mark, and I can't recommend him highly enough. He is knowledgeable, professional, friendly, and always goes above and beyond for his clients. No matter when I call, he answers and is always willing to help. His dedication and work ethic are second to none. The entire staff has been great to work with as well. The Parts Department is always helpful, especially Mauricio and the ladies on the team, who make every interaction easy and pleasant. I'd also like to thank everyone who helped with my custom BMW M2 purchase. A special thank you to Elton, who played a major role in getting my vehicle delivered as quickly as possible. Phil, the manager, was also very helpful throughout the process. If you're in the market for a BMW, ask for Mark Winstead. He will take great care of you and get the job done. Highly recommend BMW of Pembroke Pines!

Let me start off by saying that I have leased and then purchased my car from this location. My mom…read moreleased multiple cars from this location, and I got my partner a lease from this location. The sales team is absolutely amazing. The service team however is absolutely horrible. From the valet at the front to the service advisers. Service advisors are typically pretty condescending, and it always feels like they are trying to get some type of money out of you, and try to find a reason as to why you're wrong or not understanding what they are saying. The valet at the front is ALWAYS RUDE. I have never came to this part of the dealer and had a pleasant experience. This sucks because BMW for me is a better car, better drive, better everything. But having to deal with this service department specifically SUCKS. DO BETTER., customer service is important. I know two people personally that went to Mercedes and Range Rover after having to deal with this specific locations service department. Note to the valet, customer service is important, stop rushing people just so you can go back to the little table and talk to your coworkers or be on your phone.

Pleasant people. Excellent service. Good prices. Will go back when I need a solution to a problem!read more

It's an all-around shop not just a tire shop. I trust him with everything with my cars…read more Thank you Jorge,Pablo

Eric is a great mechanic! I'm so glad my neighbor recommended him to me. It's a joy to deal with…read moresomeone who is sincere and knows what he is doing. Great guy and great service. Oh, and did I mention he comes to your location!

If you are looking for a knowledgeable, friendly, and honest mechanic, Eric is the one…read more After being taken advantage of by Nova Tires, Eric diagnose the problem. If it wasn't for Eric, I would have paid over $1,000.00 for something I did not need. He not only told me, but he also explained and showed me the problem in details.

Again Preferred Automotive came to the rescue. They got my 2012 Forester working like brand new…read more I've been a long time customer, it is great to have shop that you can trust.

I went to Preferred Automotive in Hollywood, over a year ago because my Jeep Grand Cherokee had a…read morecoolant leak. Frank, the owner, advised me that I needed a new water pump, belt, and pulley, which I authorized. They did a great job, and their prices were very reasonable. This week, my water pump started leaking again. I called Preferred Automotive and spoke with Frank about the situation. He was great and asked if I could bring it in that same day so he could take a look, which I did. After inspecting it, he confirmed that the water pump was leaking. Without any hesitation or issues, he told me to bring it back and that he would take care of it at no charge. What more can I say? Preferred Automotive is one of the most reputable, friendly, and honest repair shops I have ever dealt with. Their shop was originally recommended to me, and now I am happy to recommend them to anyone reading this review.

Customer beware!! All I can say is that these guys are crooks. I had them paint and install the…read moreright side fender on my 2012 Mazda 6. Don gave me a price and we setup the date to do it. Once I got the car back I noticed that the paint jobs had issues. I brought it back the next day, Saturday, and talked to Rob. He's the owner. Before he even came out to see, he said he already knew the issues. I showed Rob and he apologized. He said that Don was suppose to tell me that I needed to bring the car back to finish it because the paint was still too wet too buff. Rob told me not to worry, and that he would "never" let a job go out unfinished and apologized. I told him I would bring it back next Saturday so he could finish it. Rob said ok. He was very nice and professional so I told him that I would like to replace my headlights. Rob said it would be around $100 because they had to drop the bumper and I already had the lights. I agreed and we shook on it. I felt relieved and went home. After having to reschedule for 4 weeks because of issues they were having, I started to worried. I decided to give them a chance, things happen. Driving there that Saturday, 4 weeks after I first picked up the car, I was worried the work wouldn't get done. But when I got there they were ready for my car like Rob promised. But when we talked, Don said that the $100 price Rob gave me for the lights wasn't enough. They talked about it for a moment so I knew Don was going to raise the price. I didn't have a problem with it because Rob said around $100. Don called to tell me it was now $185, and the car was done. I wasn't happy about it, but I still paid. The lights looked great. Made the car look new. But the fender, none of the issues were talken care of. I checked the lights, but they weren't adjusted. One light beam was way up and the other was way down. I went inside to inform Rob. I showed him the light beam directions against the wall and he said it was hard to tell in the daytime. He said to drive it at night and let him know where to adjust the lights to. Rob said it was an easy fix. Then I showed him the fender. He said that the issue was in the clear cote and that he could fix it. When I dropped off the car I asked for a quote to repainting the car. He said it didn't need it. He said it needed to be detailed, buffed, and polished. Then he could just touch up the little dings and dents to where you couldn't notice then. So when I picked up the car and showed him the fender he told me he'll fix it when I it bring for the touch ups. I called a few days later to let him know where I need the lights to be adjusted. I also asked if he could fix the fender now because I didn't know when I would be able to do the rest of the work. That's when everything went downhill. To this point Rob was always nice and professional. But when I asked him to fix the fender he started talking about how he only charged me for a basic paint job and that it wouldn't be prefect. That the lights were a pain to install. I told him nobody ever mentioned this were when I initially picked up the car and showed him the issue. I also reminded him of what he said when he apologized about Don. Rob ended up saying to bring the car in Saturday, 5 weeks after first picking it up, so he could adjust the lights, and see if he could fix at least the bottom of the fender. I bring the car in Saturday. He says let get those lights adjusted. Then I tried to talk to him about the fender. I got 2 sentences in before he walked off. When I followed him into the shop he started raising his voice, and cursing telling me that I didn't pay for a perfect paint job, and that he would never work on my F-ing car again. We went back and fourth for a bit and then he left the shop. I went to talk to Don and he tried to hind in the office. I followed him in and he cursed at me. I told him if he could at least get Rob to adjust the lights. Don said that I only paid the have the lights installed but not adjusted. To Google it or check YouTube. I wasn't going to raise my voice and go back and forth with an elderly person so I just left. People please never get your car worked on by these people. They don't stand by their own word or work. They try to bait and switch you. They are all nice and professional when your giving them money but A-holes when they need to fix their mistakes. I was going to bring them more work, so I'm glad they showed their true colors as crooks before I did. This body shop is full of con-men who will take advantage of you so go else where to get your work done. You'll save yourself time and money in the long run. I'm sure now that at some point I'll have to get all the work they did redone. If I could leave less then a star I would.

Was Hit and Run and had most passenger side ripped from the front to the back door. Don and his…read morecrew have done an excellent job with replacement "and" repair work, not needing to get only "new panels", which another auto repair company wanted to do. Even matching the paint job, the previous owner had done, they did great. I was recommended to them by my auto mechanic and all I can say is That I am extremely happy,