1. Rob's Auto Body

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Oakland Park, FL

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Rob's Auto Body

3.7 (3 reviews)
Closed • 7:30 am - 4:00 pm

Services - Rob's Auto Body

Auto brake repair

Auto engine repair

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Auto Painting USA Collision - Rust spot before

Auto Painting USA Collision

(45 reviews)

I have a a 200​1 Yukon Denali that was painted by outer painting USA in Fort lauderdale. The…read moreexterior of the car was very rough and had many years of sun damage. I'm also a car painter but I elected to use them. The paint job was excellent and what was expected for a 2001 vehicle being left in the Sun for over 25 years. The paint was put on smoothly and there were no blemishes or orange peel. Their service is excellent and the personnel were very kind!

I got my van repainted 3-years ago, on 6/27/23. I was initially happy with the paint job, however,…read moreafter a year the clear coat started to bubble. I brought it in 2-years after the paint job was done and was advised that, even though we had a Lifetime Warranty, they charged 25% of the price after 2 years, which verbally was $500. I wasn't aware of this. Since the contract says that after 2-years its 25% and 10% more every year after that we decided to hold off and bring it in closer to the 3-year anniversary of the paint job. On 6/12/2026, I called to schedule an appointment to have my vehicle painted. I explained I had the Lifetime Warranty. Even though I reiterated multiple times I wanted to schedule an appointment to drop it off, I was just told to bring it in. I said I would drop it off on 6/19. On 6/19, I brought the van in and was ready to drop it off, but was told I couldn't as it had to be inspected and approval needed to be received first to paint it under warranty. Would have been nice to know when I called a week prior. A couple of hours later I got a call back and was advised that it was approved, but the total cost would be just over $900. They decided that since it was close to 3-years they would just round up and charge me 35%. I reiterated the contract clearly states 25% after 2-years and an additional 10% every year after that. Thus, I asked them to reduce it to 25%. They finally relented and lowered it to 25%, but then said they would charge me the vehicle fee of $500 for it being a van, so the price was still practically the same price as the 35%. I went back to the contract and said that my price should be 25% of the original price of $2,100 (including tax) and that can't just start arbitrarily add in additional fees, especially if you consider that they didn't add the $500 van fee until I insisted on 25% be charged, per the contract. The lady decided that the interpretation of the contract is that it is 25% of the cost of the painting package. Which I disagreed with as it clearly states 25% of the original price. There was a lot of going back and forth and I eventually asked to speak with the supervisor. I finally got a call back from the supervisor, 5 days later on 6/23. I tried to explain everything, but things started to go sideways as the manager was very combative. It started with the manager arguing that 2023 - 2026 is 3 years, which I agreed with based on years alone, but I said that I signed the contract/got it painted on 6/27/23 and brought it back on 6/19/2026 to be repainted under warranty. While it's close to 3 years, it has not been 3 years yet and reiterated what the contract stated verbatim. The combative conservation continued and went nowhere. We were blamed for not properly taking care of the car by waxing every 3 months and was given some explanation that the paint on the side mirrors will peel off no matter what due to the material they are made of. In the end, I said that if they don't want to do the paint job under warranty and want to charge me unreasonable fees and disregard the contract, then fine, I will leave a review and be done with it. Managers response was to say that I am leaving a bad review just because I'm not getting what I want and went on to explain that "reasonable" customers are ok with them prorating the amount. Obviously I will never use them again, not only due to the quality of the paint job overall, but the very lackluster customer service.

Rob's Auto Body - autorepair - Updated October 2026

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