My 10-year-old came home with lice, so I immediately went online and found one of the few local lice services. I called at around 8:30 p.m. and got a human, and was able to make an appointment for the next morning, which was wonderful. (I'd treated lice myself several years earlier, and was not eager to repeat the hours upon hours of work removing lice and nits.) However, I still spent about 3.5 hours working through my daughter's long, curly hair, and removed about 20 live lice and a dozen or so nits, before giving up and going to sleep.
The next morning, the DeLice lady started going through her dry hair, and pulled out about the same number of lice and nits... obviously I hadn't been very thorough. She spent a little over an hour working on her, told me I had done a great job and saved her a lot of work, and said my daughter looked good. She also checked me and gave me a clean bill of health.
WELL... that night, after my daughter showered, I went through her hair with a nit comb and pulled out another 3-5 live lice. I immediately called the DeLice Fairy, who again answered the phone at this unusual hour (very nice!), and made an appointment for the following afternoon.
My husband took her, and said she found only one nit, and that was all.
Several days later, after her shower, I was combing through her hair with the nit comb and found ANOTHER 4-5 live lice, and some nits. I've also found one or two on myself since she told me I was lice-free. I'm frustrated, but I'm not going to bother going back, because I don't believe her process is very thorough, and I don't trust it to do the job. For $95/hour, I expect better.
However, the lady was very friendly, sweet with my daughter, and quick to pick up the phone and make appointments, so no complaints from that perspective. read more