Had a bad experience with Good Neighbor Lawn Care. I'd read the rave reviews and decided to give…read morethem a shot. We have less than a quarter acre in a subdivision, but paid them for mulch, a grass cut, and lawn treatment (you get three treatments) to get rid of some problem areas. This first visit totaled over $500 (most of the cost going to the lawn treatment)
The first service was amazing. The mulch looked great, I know it was hard work for those guys.
Two weeks had passed and I wondered when they were coming back, they said that they were doing the rotation every three weeks. The next week comes, and I hadn't heard anything, so I inquired and they said I was on the schedule the next day.
After that cut, I noticed that they didn't apply any lawn treatment, and they had missed large parts of my lawn. Travis apologized about missing the areas, but then said that the grass was too dry to apply the treatment. Understandable, but when were they going to tell me that? So I paid $48 and had to do the remaining edging and flat areas.
Three weeks later, I get another cut and a lawn treatment. This time the service was spot on. ($48 all said for the cut. Lawn treatment was paid for up front)
Three weeks later, due for my next cut, absolutely nothing from them. At this rate, I cut the lawn myself. I pay the $50 precisely so I DON'T have to worry and babysit I let it ride for another week until the Friday after Labor Day, I don't hear anything so I texted Travis. He said that they were closed over the labor day holiday for four days, and they were playing catchup, but they "had me for this week."
At this point, it has been FOUR WEEKS with no correspondence. I'm in over $600 to this company, I've only had 2/3 lawn treatments completed, and one of the scheduled cuts I had to finish myself, and I guess I'm just out of the extra $100 or so for the services they didn't complete.
Tons of other options for a lower price. I'd heard from another friend that had the service that a similar thing happened, but at that time it was a "family emergency" but no correspondence was left and they just stopped showing up.
All that said, this company would be fantastic if they just kept their customers up to date and had the appropriate backoffice talent to schedule appointments, track services rendered and keep things moving.