I am writing to expose a profound failure in clinical communication, administrative competence, and…read moreprofessional ethics within Dr. Ley's practice. What began as administrative incompetence escalated into severe clinical negligence with permanent physical consequences. The disorganization was evident from day one. During my first visit last year, the office was in chaos due to an EHR system transition and a total lack of internet. The doctor had no clinical documentation or information about me, working entirely from memory after previously reviewing my scans. Following that visit, the staff emailed me almost exclusively for six months. Out of nowhere, they stopped using email and mandated a patient portal, yet never indicated a portal existed or provided credentials. Instead, they randomly called during my patient care hours. As a healthcare provider, I informed them I am with patients back-to-back and cannot interrupt active trauma therapy sessions. I offered them access to my calendar and explicitly offered to move my own patients to speak with the doctor at her convenience. My professional, flexible requests were completely ignored. In January, prior to my surgery, the office fraudulently billed my insurance for an office visit that supposedly took place on a Sunday--a day no visit occurred. While they struggled to coordinate actual patient care, they repeatedly sent me past-due bills demanding my portion of the payment for this fictitious Sunday visit. It took months of back-and-forth and insurance company intervention to force them to void the charge. I met with Dr. Ley for only the second time on the morning of my surgery. Upon arrival, I first learned of a traumatic surgical setup at TMC: my husband of almost three decades was barred from being with me beforehand until the team started my IV, and barred from seeing me at all after surgery until he brought the car to the curb. If Dr. Ley had notified me of these rigid guidelines beforehand, I would have refused surgery there and sought care elsewhere. (I am dealing with TMC directly on these systemic failures.) After surgery, I never saw or heard from Dr. Ley again, except for a brief, 16-second voicemail stating my cancer was "fixable." The office then scheduled a post-surgical follow-up without ever notifying me via email, text, or phone. When I did not show up to a time I was never told about, they left an angry voicemail accusing me of missing the appointment. If I had been notified, I would have willingly made the 90-minute drive each way. The most critical failure occurred 20 days post-surgery. Dr. Ley was officially notified by TMC that the Mayo Clinic corrected my diagnosis, confirming it was completely wrong. I have the documentation of this notification in hand. She never notified me. This was an urgent matter. They easily could have sent an urgent email or text instructing me to check my account. Dr. Ley knew I was under an oncologist's care, and her office had his information at least twice in writing, yet she failed to notify him either, leaving my care team in the dark. Because of Dr. Ley's failure to communicate this critical correction to me or my oncologist, I now have permanent radiation tattoos. I would have started unnecessary radiation treatments had I not discovered the error myself on a hospital bill. I have filed formal grievances. Do not trust this provider.

Dr. Ley is an excellent surgeon and outstanding Doctor who provides the greatest amount of detail…read moreso you can make a educated decision that was needed in my health care needs . With her explanation in my case she was for concentrating on the right breast. I decided to have both remove to eliminating the possibility of anything coming back. Luckly! I did they checked tissue of the left which was partially removed at a previous surgery before and found cancer cells. With her I'm glad she was taking care of me. I can't thank her enough for her care.

Super calming experience. Sarah did an excellent job. She walked me through what she was doing.read more

Not being judged and pain-free. Those are the criteria for an acceptable dental visit…read more But wow, whoo-da thunk I would be raving about my dentist experience to everyone I talked to soon after. Had a filling fall out of my mouth after an aggressive flossing instance. I called 2 dental offices and this one responded first on a Monday. The appointment was made, intake links were sent. When I walked in they knew who I was since I had to upload a picture of myself (very smart way to make a great first impression!). Friendly staff, pro assistant and doctor (I saw Dr. Chin). Very informative and communicative during the appointment. Pristine office. Modern equipment. Took care of my follow-up appointments. The only thing that can be a turn off for some, and I don't know if this is just the way dentist offices are nowadays, but all the patient rooms near me didn't have doors or I didn't notice them. Maybe they do where there is more invasive work being done but in my immediate area I was hearing conversations about extractions and surgery and whatnot. I mean it made me want to brush 10xs a day but that is what that part of the office was like. I hadn't been to a dentist in a loooooooong time. Is it weird that I can't wait for my deep cleanings and minor filling work? That, Yelp people, is the absolute sign of an amazing dentist team! Who AM I???

I've been a patient at Presidio Dental for two years, and while my dentist, Len Gerken, and the…read moredental assistants are lovely, the front desk and their policies leave much to be desired. I needed to reschedule my cleaning because my orthodontist recommended getting it done right before my braces, which I'm getting later this month. When I called to reschedule for the following week, I was told I'd be charged $50, even though it wasn't a cancellation. I understand cancellation fees, but charging for a reschedule--especially for something directly related to my dental care--feels unfair. Why shouldn't I just go to a dentist that's more accommodating and understanding of the complexities of a dental journey? They just lost a loyal patient. Don't waste your time with Presidio Dental unless your entire life revolves around dentist appointments.

I always have a good experience when I go to Presidio Dental. The team at the front desk are ready…read moreto check me in when I arrive. I have never waited for more than 10 minutes for either Dr. Engle or Stephanie, my hygienist. But the quality of care is the most important aspect of this practice and it is excellent.

I went in for an exam as I wanted to participate in a study. The person that greeted me didn't…read moreidentify as a Dr. It was pretty straightforward and I asked I'd results were getting sent today as I needed them to participate in a study. I was reassured that this would happen. Well, it didn't happen, nor did they send it the next morning. I waited from 9 till 10 am the next morning. Still no test results. Well I missed out on the study due to their ineptitude. I am angry enough to write this review. This office is worthless. ​

Dr. Carter and entire staff are very pleasant and professional. The atmosphere is welcoming and…read moreyou feel confident your eye care is in hands. Dr. Carter carefully follows all my issues of concern and educates the me as to keeping my eye sight safe.

Great place for physical therapy. Everyone is so nice and very helpful. They have more equipment…read morethan most places and offer acupuncture and other services.

LOVE EVOLVE!!! Thank you Kate and team!…read moreI'm stronger and better because of Evolve!

I literally can't stress how much I love being a member of Brown's Boot Camp! It has changed my…read morelife completely. Not only does it help you improve physically but also mentally. It is a place where you are encouraged by not only the coaches but by your peers, which become family! A family that challenges, motivates, and inspires you to become a better version of yourself. Everyone is amazing, accountable, and reliable. I fell in love with everything of Brown's Boot Camp... it is extraordinary! WANT SOME!? GET SOME!!!

This is incredibly expensive. I did crossfit for less than this. The bootcamp I joined a couple…read moreyears ago, Bodyzen, was less than this and provided the same fitness classes. You guys would get more people to join if you lowered your prices. I

I have been assigned a new heart specialist. Dr F. i'm…read moreearly for my appointment , technically i think this is just a follow up after the New Medtronic Pacemaker was installed. All good

The medical staff is excellent, knowledgeable and respectful…read more The front desk staff, however, is another story. Disorganized, chatty and rude. I'm not quite sure that they are aware that we are paying customers and we have choices. They are supposed to set the tone for the office visit , not to get patients upset. I suggest Communication and customer service training. Angelika Russell, CMC

Staff is always very nice. Good location and ample handicap parking. This location also does blood…read morework ordered by the doctor. This visit was out patient for an injection.

terrible service. Wife was in over a week and a half ago for head and neck pain and was given a…read moreprescription from a nurse practitioner for ten days. She was told if no change she would order a CT scan. We called a total of seven times in a three day period to get the CT scan order. We were told someone would get back to us. when someone finally did their excuse was that Mondays are busy and Tuesday was busy to. absolutely no excuse. poor health care.