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    Ask the Community - Rachel L. Darche, M.D

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    Ironwood Medical OB Gyn

    Ironwood Medical OB Gyn

    3.0(2 reviews)
    4.0 mi

    My office experience was unprofessional and a waste of my time and money…read more Yesterday I had an appointment at 3:30. I arrived at 3:15. At 3:45 a receptionist in the back yelled to the people in the lobby ( including myself) from her desk that the NP "Suzie" was running 45 min late. I walked to the other receptionist that was infront and asked her if my nurse was "Suzie" . She confirmed that it was. I told her that since she's 45 min late I was going to run an errand down the street( 7 min away, according to GPS) to grab my son a pizza and not have to wait until rush hour. She said this was fine, since the wait was long. I had to be back by 4:30. I was back by 4:15. The lobby was completely cleared. I was told by the receptionist that they tried calling me. My phone never rang. I never received a voicemail, although they said that it went straight to vm. My phone was never off. I was told to sit down and theyd be with me soon. She came back to tell me that my appointment was given to someone else and I had to reschedule. I explained that I was told by two receptionists - including her, that I had a 45 min wait. I made it with plenty of time and drove almost an hour one way to make my appointment. Not only did I drive early in the morning for a work appointment, but I hung out in Tucson the rest of the day for this appointment. It didn't make sense to drive back home and have to return to my appointment and drive home again! This was a complete waste of time and money, plus I announced that I had complications, and a surgery on 7/21 that I would not be able to come in for any appointments. I was assigned bed rest for a week and immediately afterward would start my school year as a teacher at my new school and coaching afterschool. I had zero time for another drs. appointment . They didn't seem to care. No response. I told them that I would not be a client of theirs anymore.

    First visit was great! The receptionist was extremely friendly and helpful. I had a ton of…read morequestions and she answered them all with a smile and without any signs of frustration or irritability. She made me feel comfortable going there. I saw Dr. Igahni and she was extremely sweet, knowledgeable and to the point. I asked her tons of questions as well and she answered them also with a smile and without showing any signs or irritability or frustration! She made me feel welcomed and I was more at ease after all of my questions were answered. Definitely recommend this location! The whole staff is full of smiles

    Genesis OB/GYN Northwest - One of the incisions

    Genesis OB/GYN Northwest

    2.6(51 reviews)
    5.1 mi

    I have been a patient of Genesis from when they were doing business as Ironwood OB/GYN. In January…read more2025 I was scheduled for an ultrasound to address an issue that came up post-menopause. When I arrived at the Maternal-Fetal Medicine location on La Cholla, I was "greeted" by a most rude and unsavory reception staff, in particular the woman who handled taking my payment. I couldn't believe I was being dogged when all I did was walk in the door! This nasty woman told me that my out of pocket cost that day was $359.49 and I would need to pay it before the ultrasound. I pressed on and asked if she was sure that was what I owed and was firmly told yes and if I didn't pay it I would not be seen and of course I paid the $359.49. Two months later I received an EOB from my insurance provider and lo and behold my out of pocket for the testing was not $359.49 it was $111.00 proving the woman at the front desk was wrong and she was a creep and I wonder if she does this to all patients. Young ladies go in there with pregnancy complications, and gynecological health concerns and they're worried and scared and other woman may not have had the $359.49 available at that moment - what happens to those girls? Are they told that they can't be seen unless they pay their co-pay? I can stand up for myself and fortunately I had the funds to cover the purported co-pay but not everyone does! I contacted the Genesis billing office twice and received no response. Between the nasty receptionist and the lack of return calls from billing, I'm sad to think that the practice may be void of personal communication and attention to patient needs OTHER than medical.

    I've had good experiences here with sonography. The tech has always been extremely welcoming and…read morehelpful. The quality of care is pretty good. You receive imaging quickly through email. However, my main complaint is getting or rescheduling appointments. It's almost impossible. I find myself playing phone tag to set things up. That can get very nerve wrecking. Overall, I would consider the office to be pretty good

    Photos
    Genesis OB/GYN Northwest - Than last incision in belly button

    Than last incision in belly button

    Genesis OB/GYN Northwest - Other incision

    Other incision

    Genesis OB/GYN Northwest - Our Team (L-R)
 Valerie Crawford, NP, Howard Eisenberg, MD, Erin Grigg, NP, Catherine Westerband, MD, Victor Chen, MD, Hayley Kisiel, CNM

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    Our Team (L-R) Valerie Crawford, NP, Howard Eisenberg, MD, Erin Grigg, NP, Catherine Westerband, MD, Victor Chen, MD, Hayley Kisiel, CNM

    Rachel L. Darche, M.D - obgyn - Updated May 2026

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